Apprentice Administrator Assistant

Job description

Job responsibilities

The successful applicant will be required to work as a key member of our staff on a variety of administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all administration (non-managerial) of a surgery. Duties will include:

To provide general administrative support for the Practice, including the following:

• Support the Nursing team with administrative tasks
• Scanning incoming mail, circulating as appropriate and adding information to patient records
• Maintaining the filing and administrative systems
• Producing patient letters
• Support the rest of the administration team

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

• Patients access the primary care services they require in a timely fashion.
• Visitors sign in and out and the member of staff they are seeing are advised of their arrival.
• Queries are answered or passed to an appropriate member of staff in a timely fashion.

To provide general assistance and administration to the Practice clinical and leadership teams, including.

• Accurately updating patient records using System-One.
• Taking action as requested by Doctors and the nursing team.
• Phoning patients to arrange/rearrange appointments and/or confirm test results.
• Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication

And any other tasks/duties as requested by the Partners, Manager Team or Reception Team Leader.

Person Specification

Qualifications

Essential

• Good general standard of education Mathematics and English qualifications GCSE grade C or above OR predicted English GCSE grade C or above OR equivalent
• Must be willing to undertake and successfully complete minimum Level 3 Apprenticeship within the 18-month contract of employment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birchwood Medical Practice

Address

Birchwood Medical Practice

Park Lane

North Walsham

Norfolk

NR28 0BQ

Employer's website

https://birchwoodsurgery.nhs.uk/ (Opens in a new tab)