Job summary
The Reddish Family Practice is looking for an Assistant Practice Manager to support the Practice Business Manager and Operations team in the day to day running of this busy but friendly practice, situated near the Reddish Vale Country Park, just inside the M60 in Reddish, Stockport. The practice serves over 11500 patients across 2 sites with a dedicated staff team, with 4 GP partners, 5 salaried GPs, Clinical Pharmacist, Nursing and HCA team, along with reception and admin support staff, and PCN support roles.
The role will require an understanding of primary care and people management and with a keen eye for detail you will be able to spot and resolve issues before they happen; working with the operations team to ensure an excellent service for patients along with a positive working environment for staff.
A friendly and fast-moving environment, the successful candidate will have a positive attitude, be adaptable to change, able to work on their own initiative, and be able to support others to achieve their full potential.
Work will be supported by regular meetings with the Practice Manager and Operations team, own opportunities for development, and you will have opportunity to lead on certain projects as they arise.
Experience of primary care and knowledge of NHS IT systems is essential for this role as we look forward to strengthening the team and service for patients and staff.
Main duties of the job
Admin and Secretarial team supervisorTo bring leadership,
supporting excellent staff performance and implementing change as required.
Clinical (Non-GP) team:To provide HR admin support for the Lead Nurse, ensuring timely completion of reviews
To manage the non-GP clinical team appointment book, including
room bookings, holiday rotas, ensuring clinics are set up correctly and add new staff members onto the system.
Site Management A point of contact for staff whilst
onsite.
Clinical System ManagementGood knowledge of EMISWeb including appointment book, audit and
reporting systems, Docman, Ardens, AccuRx, Patchs, Microsoft 365 and OneNote,
Data Protection and Caldicott guidelines. Ability to train others.
Practice Business Manager Administration support
To support in aspects of administration - HR and recruitment, monthly claims reporting and
quality improvement
To ensure smooth running of events Staff training days,
PPG, flu clinics, social events etc.
To deputise when required.
Communication-To attend staff meetings as required and to deliver training
where necessary.To work with the Reception Supervisor and Operations Manager to ensure overall day to day functionality and smooth running of the practice.
Patient support -To respond
to immediate problems and complaints as required.
The above job description outlines the main duties of the
role, however due to the changing nature of primary care this is not
exhaustive.
About us
The Reddish Family Practice is a well-established and friendly practice, becoming 1 practice across 2 sites in 2014. It has several long-serving staff members, and the appointment of an Assistant Manager will bring a strong leadership team able to respond to the ever-changing environment of primary care.
The practice is ambitious to adapt to improve services and systems and has recently adopted online triage system Patch's to reduce phone queues and ensure more effective triage of GP appointment requests. This requires good change management skills and gives opportunity for different staff members to lead on projects and embed good practice in the team across a wide range of interests.
The practice is committed to staff satisfaction and wellbeing and staff members have access to NHS Pension, a free confidential counselling service, staff training and development, social events and open to other initiatives.
To apply or for an informal chat please send your CV along with a covering letter including 1 thing you'd change in Primary Care to Jenny Webster, Practice Manager at jenny.webster3@nhs.net
Job description
Job responsibilities
Assistant Practice Manager
Hours 37.5 hours per week. Mon-Fri
Salary- Band 5 £28-£34,000k pa depending on experience
Reporting to: Practice Business Manager
The Reddish Family Practice is looking for an Assistant
Practice Manager to support the Practice Business Manager in the day to day
running of this busy practice in Reddish, Stockport, serving over 11500
patients across 2 sites. You will be a
key point of contact for staff in the day-to-day function of the practice
including rotas and clinical appointment book management, HR support, clinical
system maintenance and reporting and site management.
The successful candidate will ideally have at least 3 years
experience in working in a GP practice, including experience of staff
management. A good understanding of primary care systems, NHS and CQC standards
and policy is required, with ability to prioritise competing demands, use own
initiative, and to make decisions within practice guidelines. The role is
complemented by the Operations Manager and Reception Supervisor working
together as an operations team across the two sites.
They should be a good team player, able to make and
communicate decisions and to deputize for the Practice Business Manager in
their absence as required. A varied and fast paced role, there will be
opportunities for training and development and to lead on certain projects to
bring quality improvement throughout the year as they arise.
Job Description:
HR Management
Admin and Secretarial team: The Assistant PM should
have an understanding of the medical administration and secretarial role, in
order to oversee this team; bringing leadership and clarity to roles,
supporting excellent staff performance and implementing change as required. To
manage the day-to-day HR including staff development and recruitment, training
and reviews, annual leave and absence management and ensuring sufficient staff
coverage at all times. To be able to address any issues as they arise with
support from the wider management team.
Clinical (Non-GP) team:
To provide HR admin support for the Lead Nurse and clinical
team, including nursing and PCN staff, ensuring sufficient staff coverage at
all times, and to oversee and manage the appointment book for these staff. To
ensure absence and overtime is recorded correctly and to support managers with timely
admin and paperwork for back to work interviews, staff reviews and performance
management.
Appointment book management To work with the
practice team to manage the non-GP clinical team appointment book, including
room bookings, holiday rotas, ensuring clinics are set up correctly and adding
new staff members onto the system.
Site Management a point of contact for staff whilst
onsite. Responding to any issues as they arise, supporting with IT and log in
issues, accepting deliveries and visitors, and ensuring smooth running of the
site day to day
To work with the Reception Supervisor and Operations to
ensure overall appointment book functionality for GPs, Clinical staff and
Reception and Admin teams, to ensure smooth running of the practice.
Clinical System Management
Good knowledge of EMISWeb appointment book, audit and
reporting systems, Docman, Ardens, AccuRx, Patchs, Microsoft 365 and OneNote,
Data Protection and Caldicott guidelines and ability to train others in IT and
keep abreast of changes.
Practice Business Manager Administration support.
To support the Practice Manager in administration and
project management as required.
To support the Practice Manager in monthly reporting and
quality improvement.
To support the practice in recruitment processes, arranging
interviews and preparing paperwork as required and providing admin support to
the Practice Business Manager.
To ensure smooth running of events Staff training days,
Patient Participation Group, social events etc.
Practice meetings
To attend staff meetings as required and to deliver training
where necessary.
To meet regularly with the Operations team to provide solutions
and practice direction.
Patient support
To be able to support patients in accessing care and respond
to immediate problems and complaints as required.
The above job description outlines the main duties of the
role, however due to the changing nature of primary care this is not
exhaustive, and the role requires a degree of flexibility and adaptability
which will be supported by the Practice Management team.
Job description
Job responsibilities
Assistant Practice Manager
Hours 37.5 hours per week. Mon-Fri
Salary- Band 5 £28-£34,000k pa depending on experience
Reporting to: Practice Business Manager
The Reddish Family Practice is looking for an Assistant
Practice Manager to support the Practice Business Manager in the day to day
running of this busy practice in Reddish, Stockport, serving over 11500
patients across 2 sites. You will be a
key point of contact for staff in the day-to-day function of the practice
including rotas and clinical appointment book management, HR support, clinical
system maintenance and reporting and site management.
The successful candidate will ideally have at least 3 years
experience in working in a GP practice, including experience of staff
management. A good understanding of primary care systems, NHS and CQC standards
and policy is required, with ability to prioritise competing demands, use own
initiative, and to make decisions within practice guidelines. The role is
complemented by the Operations Manager and Reception Supervisor working
together as an operations team across the two sites.
They should be a good team player, able to make and
communicate decisions and to deputize for the Practice Business Manager in
their absence as required. A varied and fast paced role, there will be
opportunities for training and development and to lead on certain projects to
bring quality improvement throughout the year as they arise.
Job Description:
HR Management
Admin and Secretarial team: The Assistant PM should
have an understanding of the medical administration and secretarial role, in
order to oversee this team; bringing leadership and clarity to roles,
supporting excellent staff performance and implementing change as required. To
manage the day-to-day HR including staff development and recruitment, training
and reviews, annual leave and absence management and ensuring sufficient staff
coverage at all times. To be able to address any issues as they arise with
support from the wider management team.
Clinical (Non-GP) team:
To provide HR admin support for the Lead Nurse and clinical
team, including nursing and PCN staff, ensuring sufficient staff coverage at
all times, and to oversee and manage the appointment book for these staff. To
ensure absence and overtime is recorded correctly and to support managers with timely
admin and paperwork for back to work interviews, staff reviews and performance
management.
Appointment book management To work with the
practice team to manage the non-GP clinical team appointment book, including
room bookings, holiday rotas, ensuring clinics are set up correctly and adding
new staff members onto the system.
Site Management a point of contact for staff whilst
onsite. Responding to any issues as they arise, supporting with IT and log in
issues, accepting deliveries and visitors, and ensuring smooth running of the
site day to day
To work with the Reception Supervisor and Operations to
ensure overall appointment book functionality for GPs, Clinical staff and
Reception and Admin teams, to ensure smooth running of the practice.
Clinical System Management
Good knowledge of EMISWeb appointment book, audit and
reporting systems, Docman, Ardens, AccuRx, Patchs, Microsoft 365 and OneNote,
Data Protection and Caldicott guidelines and ability to train others in IT and
keep abreast of changes.
Practice Business Manager Administration support.
To support the Practice Manager in administration and
project management as required.
To support the Practice Manager in monthly reporting and
quality improvement.
To support the practice in recruitment processes, arranging
interviews and preparing paperwork as required and providing admin support to
the Practice Business Manager.
To ensure smooth running of events Staff training days,
Patient Participation Group, social events etc.
Practice meetings
To attend staff meetings as required and to deliver training
where necessary.
To meet regularly with the Operations team to provide solutions
and practice direction.
Patient support
To be able to support patients in accessing care and respond
to immediate problems and complaints as required.
The above job description outlines the main duties of the
role, however due to the changing nature of primary care this is not
exhaustive, and the role requires a degree of flexibility and adaptability
which will be supported by the Practice Management team.
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
- Experience of working in General Practice
Desirable
- Higher Education qualification
- Management qualification or experience in management in primary care
Person Specification - Attitude and character
Essential
- To be committed to quality and continuous improvement and the development of patient care, through improving performance and better utilization of resources available.
- A team player, friendly and approachable, and able to communicate well with colleagues and staff and be a positive role model and influence on the team. To be considerate of others requirements and champion equality and diversity within the practice.
- A positive can-do attitude.
- Able to manage risk and prioritise tasks well
- Respond to a fast-paced working environment and be able to lead within the practice framework and culture
- To be able to spot and highlight potential mistakes or risks before they become a problem
- To provide solutions to problems and implement changes. To be able to follow up with required paperwork and amendments to policy.
- To be able to bring positive challenge to staff in order to provide clarity, performance improvement and overall staff job satisfaction.
- To support the implementation of staff initiatives to promote wellbeing and team building.
- To be able to provide and interpret performance reports and respond accordingly.
- To be able to manage a busy schedule, but also to realise limitations and manage own resilience when workload is heavy.
- To be able to remain calm in event of an emergency and respond well to support patient and staff safety under the guidance of the practice leadership team.
Desirable
- Understanding of clinical requirements and policy for NHS staff
- Clean drivers license and access to a vehicle
Experience
Essential
- Experience of working in a GP Practice in management or admin and reception roles
- Experience and knowledge of EMISWeb - Appointment book management, Resource Publisher and Configuration modules.
- Understanding of HR processes and admin required
- Experience of working in a multi-disciplinary team, including staff across different age and experience groups.
- Experience of project management and delivery
Desirable
- Experience of event management
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
- Experience of working in General Practice
Desirable
- Higher Education qualification
- Management qualification or experience in management in primary care
Person Specification - Attitude and character
Essential
- To be committed to quality and continuous improvement and the development of patient care, through improving performance and better utilization of resources available.
- A team player, friendly and approachable, and able to communicate well with colleagues and staff and be a positive role model and influence on the team. To be considerate of others requirements and champion equality and diversity within the practice.
- A positive can-do attitude.
- Able to manage risk and prioritise tasks well
- Respond to a fast-paced working environment and be able to lead within the practice framework and culture
- To be able to spot and highlight potential mistakes or risks before they become a problem
- To provide solutions to problems and implement changes. To be able to follow up with required paperwork and amendments to policy.
- To be able to bring positive challenge to staff in order to provide clarity, performance improvement and overall staff job satisfaction.
- To support the implementation of staff initiatives to promote wellbeing and team building.
- To be able to provide and interpret performance reports and respond accordingly.
- To be able to manage a busy schedule, but also to realise limitations and manage own resilience when workload is heavy.
- To be able to remain calm in event of an emergency and respond well to support patient and staff safety under the guidance of the practice leadership team.
Desirable
- Understanding of clinical requirements and policy for NHS staff
- Clean drivers license and access to a vehicle
Experience
Essential
- Experience of working in a GP Practice in management or admin and reception roles
- Experience and knowledge of EMISWeb - Appointment book management, Resource Publisher and Configuration modules.
- Understanding of HR processes and admin required
- Experience of working in a multi-disciplinary team, including staff across different age and experience groups.
- Experience of project management and delivery
Desirable
- Experience of event management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.