Job summary
You will work closely with the Data Team and be responsible for clinic bookings and cancellations and providing an accurate data input function, including clinic outcomes and coding.
Your role will be to support the Data Team in providing an efficient and effective audit and data service.
Experience required in using databases, spreadsheets and systems to undertake data entry. You will have a proven track record in working in a busy office setting dealing with enquiries from patients and colleagues both face to face and by telephone. You will be conversant in the use of IT packages, have a pleasant and professional manner, be organised, be able to prioritise and be flexible and motivated.
Main duties of the job
Role
Purpose
·
Responsible for
supporting the work of the Data Team Leader in providing an efficient and
effective audit and data service to support the clinicians and administrative
team.
Principle
Accountabilities
·
To provide an
accurate and efficient data input function, including clinic outcomes and
tariffs, patient registrations, 18week-RTT information and coding.
·
To provide an
administration service linked to data analysis and audit including managing all
radiology bookings, verifying diagnostic reports, attaching to patient records
and forwarding to relevant clinician.
·
To undertake
general clerical duties including scanning, post, monitoring of PMSK email and
forwarding of physiotherapy referrals.
·
To respond to
general internal and external enquiries by colleagues or patients made face to
face or over the telephone.
About us
Pennine MSK Partnership is a service commissioned by
Oldham CCG to provide care for the patients of Oldham in Orthopaedics, Rheumatology and Persistent Pain in a community setting across several sites in
and around Oldham.
We have a large multidisciplinary
team of 90 Clinicians and 40 Operational staff who work in the service to
provide an outstanding pathway of care for our patients.
Our
multidisciplinary clinical team include, Rheumatology Consultants, Orthopaedic
Consultants, Consultant Liaison Psychiatrists, Clinical Psychologists, GP’s
with special interest in Rheumatology and Persistent Pain, Clinical Specialist Physiotherapists, Rheumatology Specialist Physiotherapists, Clinical Specialist
Podiatrists, Rheumatology Nurse Specialists, Occupational Therapists and Cognitive Behavioural Therapists.
Job description
Job responsibilities
Role
Purpose
·
Responsible for
supporting the work of the Data Team Leader in providing an efficient and
effective audit and data service to support the clinicians and administrative
team.
Principle
Accountabilities
·
To provide an
accurate and efficient data input function, including clinic outcomes and
tariffs, patient registrations, 18week-RTT information and coding.
·
To provide an
administration service linked to data analysis and audit including managing all
radiology bookings, verifying diagnostic reports, attaching to patient records
and forwarding to relevant clinician.
·
To undertake
general clerical duties including scanning, post, monitoring of PMSK email and
forwarding of physiotherapy referrals.
·
To respond to
general internal and external enquiries by colleagues or patients made face to
face or over the telephone.
General
Responsibilities
1. To maintain the highest standards of communication, written and verbal,
with patients and colleagues ensuring satisfactory and timely resolution of
queries whilst upholding confidentiality in accordance with the Data Protection
Act 1998. To maintain accurate and contemporaneous records, both paper and
electronic, in line with Pennine MSK Partnership Ltd policy.
2. To demonstrate responsibility and leadership for promoting and
championing all aspects of equal opportunities by valuing diversity in all
areas of work.
3. To take responsibility for ensuring and achieving the objectives of the
Pennine MSK Partnership Ltd Health and Safety Policy.
4.
To ensure
that risk is managed in all elements of work including the reporting of Critical
Incidents, near misses and hazards in line with Pennine MSK Partnership policy
and that appropriate actions are put into place where required.
5. To undertake any other duties in order to meet personal, team and
organisational objectives following consultation with your manager.
This
job description does not attempt to describe all the tasks the post holder will
undertake, it does, however, indicate the degree of authority, range of duties
covered and the flexibility required for the job.
This
job description may be amended in consultation with the post holder as
developments evolve, and as part of the appraisal process.
Job description
Job responsibilities
Role
Purpose
·
Responsible for
supporting the work of the Data Team Leader in providing an efficient and
effective audit and data service to support the clinicians and administrative
team.
Principle
Accountabilities
·
To provide an
accurate and efficient data input function, including clinic outcomes and
tariffs, patient registrations, 18week-RTT information and coding.
·
To provide an
administration service linked to data analysis and audit including managing all
radiology bookings, verifying diagnostic reports, attaching to patient records
and forwarding to relevant clinician.
·
To undertake
general clerical duties including scanning, post, monitoring of PMSK email and
forwarding of physiotherapy referrals.
·
To respond to
general internal and external enquiries by colleagues or patients made face to
face or over the telephone.
General
Responsibilities
1. To maintain the highest standards of communication, written and verbal,
with patients and colleagues ensuring satisfactory and timely resolution of
queries whilst upholding confidentiality in accordance with the Data Protection
Act 1998. To maintain accurate and contemporaneous records, both paper and
electronic, in line with Pennine MSK Partnership Ltd policy.
2. To demonstrate responsibility and leadership for promoting and
championing all aspects of equal opportunities by valuing diversity in all
areas of work.
3. To take responsibility for ensuring and achieving the objectives of the
Pennine MSK Partnership Ltd Health and Safety Policy.
4.
To ensure
that risk is managed in all elements of work including the reporting of Critical
Incidents, near misses and hazards in line with Pennine MSK Partnership policy
and that appropriate actions are put into place where required.
5. To undertake any other duties in order to meet personal, team and
organisational objectives following consultation with your manager.
This
job description does not attempt to describe all the tasks the post holder will
undertake, it does, however, indicate the degree of authority, range of duties
covered and the flexibility required for the job.
This
job description may be amended in consultation with the post holder as
developments evolve, and as part of the appraisal process.
Person Specification
Communication
Essential
- Experience of using information technology for a range of different purposes
Desirable
- Ability to communicate effectively to develop and maintain constructive relationships with professionals from other services and organisations and share information appropriately
Qualifications
Essential
- 5 GCSEs including English or equivalent
Experience
Essential
- Good knowledge of Databases, spreadsheets and Microsoft Word
- Excellent customer service skills on the telephone and face to face
- Experience of working on own initiative and as a team member
- Ability to produce accurate work to tight deadlines under pressure
- Experience of organising and prioritising a demanding workload under supervision
- Awareness of Data Protection Act 1998 and preserving patient
- confidentiality including the recording, safe storage and retrieval of patient information
Desirable
- Experience and knowledge of health care systems and processes within the NHS
- Knowledge of electronic patient records
- Experience of working within an efficient and effective administrative function
- Ability to liaise effectively with other organisations such as hospitals, clinicians, diagnostic services and other health service providers
Service Improvement
Essential
- Demonstrate a commitment to Continuous Professional Development
Information Processing
Essential
- Able to use auditing systems to produce information and reports.
- Able to use systems to capture data for clinical audits.
- Able to use databases to monitor service activity.
Quality
Essential
- Ability to work effectively within a team and meet team objectives
- Ability to record information with a high degree of accuracy
- Ability to work flexibly to meet the needs of the business
Services and Project Management
Essential
- Able to make effective use of spreadsheets to input progress of diagnostics.
- Able to use email and transfer calls internally and externally.
- Ensure the timely completion of set tasks.
- Ensure that support is sought where required.
Desirable
- Able to use a patient record system to add notes, investigations and contacts.
Person Specification
Communication
Essential
- Experience of using information technology for a range of different purposes
Desirable
- Ability to communicate effectively to develop and maintain constructive relationships with professionals from other services and organisations and share information appropriately
Qualifications
Essential
- 5 GCSEs including English or equivalent
Experience
Essential
- Good knowledge of Databases, spreadsheets and Microsoft Word
- Excellent customer service skills on the telephone and face to face
- Experience of working on own initiative and as a team member
- Ability to produce accurate work to tight deadlines under pressure
- Experience of organising and prioritising a demanding workload under supervision
- Awareness of Data Protection Act 1998 and preserving patient
- confidentiality including the recording, safe storage and retrieval of patient information
Desirable
- Experience and knowledge of health care systems and processes within the NHS
- Knowledge of electronic patient records
- Experience of working within an efficient and effective administrative function
- Ability to liaise effectively with other organisations such as hospitals, clinicians, diagnostic services and other health service providers
Service Improvement
Essential
- Demonstrate a commitment to Continuous Professional Development
Information Processing
Essential
- Able to use auditing systems to produce information and reports.
- Able to use systems to capture data for clinical audits.
- Able to use databases to monitor service activity.
Quality
Essential
- Ability to work effectively within a team and meet team objectives
- Ability to record information with a high degree of accuracy
- Ability to work flexibly to meet the needs of the business
Services and Project Management
Essential
- Able to make effective use of spreadsheets to input progress of diagnostics.
- Able to use email and transfer calls internally and externally.
- Ensure the timely completion of set tasks.
- Ensure that support is sought where required.
Desirable
- Able to use a patient record system to add notes, investigations and contacts.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
