Data Analyst Support

Pennine MSK Partnership

Information:

This job is now closed

Job summary

You will work closely with the Data Team and be responsible for clinic bookings and cancellations and providing an accurate data input function, including clinic outcomes and coding.

Your role will be to support the Data Team in providing an efficient and effective audit and data service.

Experience required in using databases, spreadsheets and systems to undertake data entry. You will have a proven track record in working in a busy office setting dealing with enquiries from patients and colleagues both face to face and by telephone. You will be conversant in the use of IT packages, have a pleasant and professional manner, be organised, be able to prioritise and be flexible and motivated.

Main duties of the job

Role Purpose

· Responsible for supporting the work of the Data Team Leader in providing an efficient and effective audit and data service to support the clinicians and administrative team.

Principle Accountabilities

· To provide an accurate and efficient data input function, including clinic outcomes and tariffs, patient registrations, 18week-RTT information and coding.

· To provide an administration service linked to data analysis and audit including managing all radiology bookings, verifying diagnostic reports, attaching to patient records and forwarding to relevant clinician.

· To undertake general clerical duties including scanning, post, monitoring of PMSK email and forwarding of physiotherapy referrals.

· To respond to general internal and external enquiries by colleagues or patients made face to face or over the telephone.

About us

Pennine MSK Partnership is a service commissioned by Oldham CCG to provide care for the patients of Oldham in Orthopaedics, Rheumatology and Persistent Pain in a community setting across several sites in and around Oldham.

We have a large multidisciplinary team of 90 Clinicians and 40 Operational staff who work in the service to provide an outstanding pathway of care for our patients.

Our multidisciplinary clinical team include, Rheumatology Consultants, Orthopaedic Consultants, Consultant Liaison Psychiatrists, Clinical Psychologists, GP’s with special interest in Rheumatology and Persistent Pain, Clinical Specialist Physiotherapists, Rheumatology Specialist Physiotherapists, Clinical Specialist Podiatrists, Rheumatology Nurse Specialists, Occupational Therapists and Cognitive Behavioural Therapists.

Date posted

07 July 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,870 to £19,918 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4982-22-5423

Job locations

NHS Oldham Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL


Job description

Job responsibilities

Role Purpose

· Responsible for supporting the work of the Data Team Leader in providing an efficient and effective audit and data service to support the clinicians and administrative team.

Principle Accountabilities

· To provide an accurate and efficient data input function, including clinic outcomes and tariffs, patient registrations, 18week-RTT information and coding.

· To provide an administration service linked to data analysis and audit including managing all radiology bookings, verifying diagnostic reports, attaching to patient records and forwarding to relevant clinician.

· To undertake general clerical duties including scanning, post, monitoring of PMSK email and forwarding of physiotherapy referrals.

· To respond to general internal and external enquiries by colleagues or patients made face to face or over the telephone.

General Responsibilities

1. To maintain the highest standards of communication, written and verbal, with patients and colleagues ensuring satisfactory and timely resolution of queries whilst upholding confidentiality in accordance with the Data Protection Act 1998. To maintain accurate and contemporaneous records, both paper and electronic, in line with Pennine MSK Partnership Ltd policy.

2. To demonstrate responsibility and leadership for promoting and championing all aspects of equal opportunities by valuing diversity in all areas of work.

3. To take responsibility for ensuring and achieving the objectives of the Pennine MSK Partnership Ltd Health and Safety Policy.

4. To ensure that risk is managed in all elements of work including the reporting of Critical Incidents, near misses and hazards in line with Pennine MSK Partnership policy and that appropriate actions are put into place where required.

5. To undertake any other duties in order to meet personal, team and organisational objectives following consultation with your manager.

This job description does not attempt to describe all the tasks the post holder will undertake, it does, however, indicate the degree of authority, range of duties covered and the flexibility required for the job.

This job description may be amended in consultation with the post holder as developments evolve, and as part of the appraisal process.

Job description

Job responsibilities

Role Purpose

· Responsible for supporting the work of the Data Team Leader in providing an efficient and effective audit and data service to support the clinicians and administrative team.

Principle Accountabilities

· To provide an accurate and efficient data input function, including clinic outcomes and tariffs, patient registrations, 18week-RTT information and coding.

· To provide an administration service linked to data analysis and audit including managing all radiology bookings, verifying diagnostic reports, attaching to patient records and forwarding to relevant clinician.

· To undertake general clerical duties including scanning, post, monitoring of PMSK email and forwarding of physiotherapy referrals.

· To respond to general internal and external enquiries by colleagues or patients made face to face or over the telephone.

General Responsibilities

1. To maintain the highest standards of communication, written and verbal, with patients and colleagues ensuring satisfactory and timely resolution of queries whilst upholding confidentiality in accordance with the Data Protection Act 1998. To maintain accurate and contemporaneous records, both paper and electronic, in line with Pennine MSK Partnership Ltd policy.

2. To demonstrate responsibility and leadership for promoting and championing all aspects of equal opportunities by valuing diversity in all areas of work.

3. To take responsibility for ensuring and achieving the objectives of the Pennine MSK Partnership Ltd Health and Safety Policy.

4. To ensure that risk is managed in all elements of work including the reporting of Critical Incidents, near misses and hazards in line with Pennine MSK Partnership policy and that appropriate actions are put into place where required.

5. To undertake any other duties in order to meet personal, team and organisational objectives following consultation with your manager.

This job description does not attempt to describe all the tasks the post holder will undertake, it does, however, indicate the degree of authority, range of duties covered and the flexibility required for the job.

This job description may be amended in consultation with the post holder as developments evolve, and as part of the appraisal process.

Person Specification

Communication

Essential

  • Experience of using information technology for a range of different purposes

Desirable

  • Ability to communicate effectively to develop and maintain constructive relationships with professionals from other services and organisations and share information appropriately

Qualifications

Essential

  • 5 GCSEs including English or equivalent

Experience

Essential

  • Good knowledge of Databases, spreadsheets and Microsoft Word
  • Excellent customer service skills on the telephone and face to face
  • Experience of working on own initiative and as a team member
  • Ability to produce accurate work to tight deadlines under pressure
  • Experience of organising and prioritising a demanding workload under supervision
  • Awareness of Data Protection Act 1998 and preserving patient
  • confidentiality including the recording, safe storage and retrieval of patient information

Desirable

  • Experience and knowledge of health care systems and processes within the NHS
  • Knowledge of electronic patient records
  • Experience of working within an efficient and effective administrative function
  • Ability to liaise effectively with other organisations such as hospitals, clinicians, diagnostic services and other health service providers

Service Improvement

Essential

  • Demonstrate a commitment to Continuous Professional Development

Information Processing

Essential

  • Able to use auditing systems to produce information and reports.
  • Able to use systems to capture data for clinical audits.
  • Able to use databases to monitor service activity.

Quality

Essential

  • Ability to work effectively within a team and meet team objectives
  • Ability to record information with a high degree of accuracy
  • Ability to work flexibly to meet the needs of the business

Services and Project Management

Essential

  • Able to make effective use of spreadsheets to input progress of diagnostics.
  • Able to use email and transfer calls internally and externally.
  • Ensure the timely completion of set tasks.
  • Ensure that support is sought where required.

Desirable

  • Able to use a patient record system to add notes, investigations and contacts.
Person Specification

Communication

Essential

  • Experience of using information technology for a range of different purposes

Desirable

  • Ability to communicate effectively to develop and maintain constructive relationships with professionals from other services and organisations and share information appropriately

Qualifications

Essential

  • 5 GCSEs including English or equivalent

Experience

Essential

  • Good knowledge of Databases, spreadsheets and Microsoft Word
  • Excellent customer service skills on the telephone and face to face
  • Experience of working on own initiative and as a team member
  • Ability to produce accurate work to tight deadlines under pressure
  • Experience of organising and prioritising a demanding workload under supervision
  • Awareness of Data Protection Act 1998 and preserving patient
  • confidentiality including the recording, safe storage and retrieval of patient information

Desirable

  • Experience and knowledge of health care systems and processes within the NHS
  • Knowledge of electronic patient records
  • Experience of working within an efficient and effective administrative function
  • Ability to liaise effectively with other organisations such as hospitals, clinicians, diagnostic services and other health service providers

Service Improvement

Essential

  • Demonstrate a commitment to Continuous Professional Development

Information Processing

Essential

  • Able to use auditing systems to produce information and reports.
  • Able to use systems to capture data for clinical audits.
  • Able to use databases to monitor service activity.

Quality

Essential

  • Ability to work effectively within a team and meet team objectives
  • Ability to record information with a high degree of accuracy
  • Ability to work flexibly to meet the needs of the business

Services and Project Management

Essential

  • Able to make effective use of spreadsheets to input progress of diagnostics.
  • Able to use email and transfer calls internally and externally.
  • Ensure the timely completion of set tasks.
  • Ensure that support is sought where required.

Desirable

  • Able to use a patient record system to add notes, investigations and contacts.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pennine MSK Partnership

Address

NHS Oldham Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL


Employer's website

https://www.pmskp.org/ (Opens in a new tab)


Employer details

Employer name

Pennine MSK Partnership

Address

NHS Oldham Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL


Employer's website

https://www.pmskp.org/ (Opens in a new tab)


For questions about the job, contact:

Rachel Chrisham

rachelchrisham@nhs.net

01613575270

Date posted

07 July 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£18,870 to £19,918 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4982-22-5423

Job locations

NHS Oldham Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL