Health Care Assistant

Job description

Job responsibilities

KNOWLEDGE AND SKILLS

The post holder will:

• Undertake a range of diagnostic investigations and procedures relevant to area of work within defined protocols and under the direction of registered staff e.g. venepuncture, blood pressure checks and urine analysis.
• Ensure that infection control standards are adhered to in all procedures.
• Assist with the daily maintenance checks within treatment rooms informing senior staff of any potential hazards or problems.
• Deliver a high standard of individualised care to patients.
• Respond correctly to clinical emergencies to ensure that patients receive appropriate care.
• Participate in the collection of data for clinical audit and research trials.
• Work collaboratively with team members to meet the needs of patients and their families.
• After training perform Orthopaedic telephone triage using structured pathways.
• Communicate effectively within the multidisciplinary team.

TRAINING AND EDUCATION

The post holder will:

Maintain their knowledge and skills, participating actively in annual appraisal, identifying, and working towards objectives in line with service plans, highlighting training needs and undertaking additional training (internal and external) as appropriate.

Undertake mandatory training as required by the service and the organisation.

PROFFESIONAL ROLE

The post holder will:

• Establish and maintain good working relationships with all members of staff within the service and other health, education and social care providers both public and independently funded, to provide a comprehensive service to patients/service users.
• Communicate and relay information effectively to the team members and members of the multi-disciplinary, utilising a variety of communication methods, e.g., verbal, non-verbal, written and electronic.
• Have the ability to use a computer and record information as needed.
• Engage in effective communication with patients, relatives and carers.
• Communicate with clients for who English is a second language using translators where necessary.
• Attend and contribute to team meetings.
• Deal with initial complaints sensitively, avoiding escalation where possible and be able to use communication skills effectively in situations which may be sensitive, emotional or hostile.
• Keep written documentation in line with service policies.
• Be familiar with all Policies and Procedures that relate to discussing confidential information and how to record this.
• Ensure that information relating to the patients physical condition of which would affect the nursing care is reported to senior registered staff.
• Report all accidents, incident and near misses involving self, patients, staff or visitors according to service policy.
• Maintain the confidentiality of the patient and the organisation, sharing information in line with the data protection act and Caldicott guidance.

RESEARCH AND DEVELOPMENT

The Post holder will:

To assist in the systematic monitoring and evaluation of practice through participating in audit and quality assurance programmes.

To contribute to the research of others by collecting data as required.

To participate in Clinical Governance activities/quality projects within the service.

Person Specification

Experience

Essential

• Experience of working within a social care, primary care or hospital environment

Knowledge and Skills

Essential

• Good verbal and written communication skills.
• Commitment to engage in continuing training and development.
• Awareness of confidentiality.
• To work within policies and procedures

Desirable

• Competencies relevant to working within an outpatient setting

Stock Control

Essential

• Participate in the care of equipment
• Undertake stock control

Qualifications

Essential

• NVQ Level 2 in health and social care or equivalent qualification
• Basic literacy and numeracy skills.
• A willingness to undertake further study.

Desirable

• NVQ Level 3 in health and social care or equivalent qualification

Personal Qualities

Essential

• Flexibility to meet the service needs.
• Excellent communication skills
• Have the ability to work in a non-judgemental manner.
• Conscientious and self-motivated.
• Good team worker.
• Have the ability to work on ones own initiative and to obtain support and advice when needed.
• Reliable and trustworthy.
• Have the ability to recognise ones own limitations.

Communication and Verbal Skills

Essential

• Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
• Ability to communicate effectively
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pennine MSK Partnership

Address

NHS Oldham Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL

Employer's website

https://www.pmskp.org/ (Opens in a new tab)