Job summary
Stowhealth is an established GP Practice in Stowmarket,
Suffolk and part of Suffolk Primary Care.
We pride ourselves on offering an excellent, efficient and
friendly service to all patients.
We currently have two vacancies for part time receptionists,
each position is for between 15 to 20 hours per week. Please see job description
for details of the roles and responsibilities for this position.
Previous reception experience is desirable but not essential
for the right candidate.
For further details please contact our Reception Team
Manager, Wendy Harlett, Stowhealth,
Violet Hill House, Violet Hill Road Stowmarket, IP14 1NL on 01449 776000.
Interviews will be held week commencing 23rd September with a minimum of two people on the interview panel.
Main duties of the job
Offer general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Gain a full understating of our appointment
booking system including the operation of AMGP (Ask My GP)
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of photocopying,
managing tasks within clinical system and clerical support to clinical staff
and other members of the practice team
About us
SPC is an innovative partnership of Suffolk GP surgeries.
Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.
Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.
Benefits of working for SPC include:
NHS Pension Scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Electric Car Salary Sacrifice Scheme
No deposit
No credit check
Fully comprehensive insurance
Servicing and tyres
Breakdown cover
Up to £2,000 contribution from SPC subject to conditions
Proper Pay & Cost of Living Benefits
Living Wage Foundation Accredited
GP Remote Working
Eye Care Vouchers Health Service Discounts
Annual Leave - Minimum 33 days including bank holidays FTE with enhancements for long service
Enhanced Maternity & Paternity terms
High street discounts through our own online portal
Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis
Cycle to Work Salary Sacrifice Scheme
Gym Salary Sacrifice Scheme
Job description
Job responsibilities
Reception
Duties
To greet patients at the reception desk
and deal with their enquiries in a professional manner.
To
handle telephone enquiries in a professional manner
To instruct patients on the correct use
of the Automatic Check in Machine
To make, alter and update appointments
for patients on the computer systems according to set protocols
To assist with patients enquiries on
the telephone in a professional manner
To accurately extract and re-file
patient records as and when required
To provide advice and information to
all users and visitors of Violet Hill House and associated health teams
To provide holiday and sickness cover
for reception team.
Keep reception area and desk efficient
and tidy
To pass on relevant information to team
members to ensure continuity of care and staff efficiency
Maintain security and confidentiality
of persons, equipment and information
Clerical
Duties
Inputting patient information on
AskmyGP and actioning enquiries received from patients
Opening & distributing the daily
delivery of post and posting it as required
Accurate and timely use of the franking
machine
Registering patients and accurately
entering data onto the computer
Ensuring that the patient data base is
accurately maintained by entering changes in address, name and other
information on System One ,Patient manager and associated data systems
according to protocols
Accurately entering and updating
clinical data on the computer records according
to protocols
Accurately compiling cervical smear
forms, HCA blood forms and associated data
Accurately entering Temporary Resident
details onto the computer
Keep up to date with all protocols and
amendments
Dealing with the incoming and outgoing
delivery of post to Suffolk Health Authority and Violet Hill House
Accurately updating computer and paper
data according to protocols
Undertake additional administrative
duties as required
Maintain accuracy of all information
given and data entered
Maintain accurate knowledge of, and
keep updated all written reception protocols
Job description
Job responsibilities
Reception
Duties
To greet patients at the reception desk
and deal with their enquiries in a professional manner.
To
handle telephone enquiries in a professional manner
To instruct patients on the correct use
of the Automatic Check in Machine
To make, alter and update appointments
for patients on the computer systems according to set protocols
To assist with patients enquiries on
the telephone in a professional manner
To accurately extract and re-file
patient records as and when required
To provide advice and information to
all users and visitors of Violet Hill House and associated health teams
To provide holiday and sickness cover
for reception team.
Keep reception area and desk efficient
and tidy
To pass on relevant information to team
members to ensure continuity of care and staff efficiency
Maintain security and confidentiality
of persons, equipment and information
Clerical
Duties
Inputting patient information on
AskmyGP and actioning enquiries received from patients
Opening & distributing the daily
delivery of post and posting it as required
Accurate and timely use of the franking
machine
Registering patients and accurately
entering data onto the computer
Ensuring that the patient data base is
accurately maintained by entering changes in address, name and other
information on System One ,Patient manager and associated data systems
according to protocols
Accurately entering and updating
clinical data on the computer records according
to protocols
Accurately compiling cervical smear
forms, HCA blood forms and associated data
Accurately entering Temporary Resident
details onto the computer
Keep up to date with all protocols and
amendments
Dealing with the incoming and outgoing
delivery of post to Suffolk Health Authority and Violet Hill House
Accurately updating computer and paper
data according to protocols
Undertake additional administrative
duties as required
Maintain accuracy of all information
given and data entered
Maintain accurate knowledge of, and
keep updated all written reception protocols
Person Specification
Experience
Desirable
- Experience of working in a GP practice
- Experience using SystmOne
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Desirable
- Experience of working in a GP practice
- Experience using SystmOne
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
