PCN Health & Wellbeing Coach

Job description

Job responsibilities

Duties and Responsibilities:

§ Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving people’s knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health related behaviour.

§ Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role – e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.

§ Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self- Management, modelling the coaching approach in their work.

§ Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.

§ Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.

§ Attend and contribute to team, practice, and PCN meetings and events as required by the service.

§ Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

§ Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:

- Regular contact with service supervisor

- Refresher training sessions

- Buddying with peers

- Peer support sessions

- 1:1 support from a practitioner with more health coaching experience

- Action Learning Sets

- e-learning to revisit or deepen training

- On-going improvements to systems and processes

§ (Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisation.

§ Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems.

Person Specification

Experience

Essential

• Understanding how to apply health coaching in group settings

Desirable

• Experience and use of clinical systems such as SystmOne

Qualifications

Essential

• Be willing to attend training with a non- clinical Supported self-management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.

Desirable

• Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self- Management (SSM) Health Coaching through a PCI-accredited organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care

Address

Combs Ford Surgery

Combs Lane

Stowmarket

Suffolk

IP14 2SY

Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)