Job summary
Care
Navigator/Receptionist
We are currently looking for a Care Navigator/Receptionist,
to join our team within primary care, where you will be part of a supportive
and professional team. As part of the role, you will be the first point of
contact for patients and the face of Howard House Surgery. You will need to
have excellent communication skills and telephone manner and be able to work
well under pressure.
Training will be fully provided, however you will need to
have excellent computer skills to enable you to make appointments and enter
information on clinical computer systems.
Howard House Practice has approximately 8500 patients in
Felixstowe. The practice is made up of GPs, Nurses, HCAs, Care Navigators,
Administrators and prescription team. This is an additional role to support our
Care Navigator team.
The vacancy is for 25-30 hours per week and you must be able
to cover hours between 0800-2000 Monday-Tuesday and 0800-1830 Wednesday-Friday.
Flexibility is crucial to accommodate training, holidays and occasional
sickness.
Shortlisting will take place w/c 18th September with interviews w/c 25th September, the interview panel will consist of a minimum of 2 people.
For an informal discussion on this role, please contact emmawhiting@nhs.net
Main duties of the job
To provide comprehensive
administrative support for the general practice and to act as focal point for
patients and staff.
To receive and assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors either in person or via the telephone.
Facilitate effective
communication between patients and members of the healthcare community.
Handle patient complaints in
accordance with practice protocols.
About us
SPC is an innovative partnership of Suffolk GP
surgeries.
Doctors and practice staff share
resources and work together to ensure patients continue to receive high quality
healthcare.
Doctors and practice staff share
resources and work together to ensure patients continue to receive high quality
healthcare.
Suffolk Primary Care is
committed to a policy of equal opportunities in employment. Applicants will
ideally be fully vaccinated against Covid.
Benefits of working for SPC
include:
NHS Pension Scheme
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Electric Car Salary Sacrifice
Scheme
No deposit
No credit check
Fully comprehensive insurance
Servicing and tyres
Breakdown cover
Up to £2,000 contribution from SPC subject to conditions
Proper Pay & Cost of Living
Benefits
Living Wage Foundation Accredited
GP Remote Working
Eye Care Vouchers Health Service
Discounts
Annual Leave - Minimum 33 days including bank holidays FTE with enhancements
for long service
Enhanced Maternity & Paternity terms
High street discounts through our own online portal
Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis
Cycle to Work Salary Sacrifice Scheme
Gym Salary Sacrifice Scheme
Job description
Job responsibilities
Job Summary
To provide comprehensive
administrative support for the general practice and to act as focal point for
patients and staff.
To receive and assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors either in person or via the telephone.
Facilitate effective
communication between patients and members of the healthcare community.
Handle patient complaints in
accordance with practice protocols.
To provide an efficient and
accurate support to the secretarial team, clinicians & patients.
Key Responsibilities
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
To
ensure that the waiting area and leaflet stands are at all times kept tidy and
leaflets are re-stocked or removed as required and to check and put away
deliveries of stock as required.
Use the
surgery computer system for appointments, patient data, repeat prescriptions
and other patient related tasks.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service.
Collect
any necessary information from the patient for their consultation, deal with
any enquiries and provide any information the patient may need.
To send
out recall letters for chronic disease quality marker clinics in line with
requirements of the GP Contract.
Record
requests for house calls, ensuring accurate details are taken and print off
visit summary.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
To
prepare acute/repeat prescriptions for GP signature, ensuring at all times the
correct name, address and date of birth of the patient.
To
assist with new patient registrations together with inputting their necessary
data onto computer and making up new files/amalgamating and process amendments
to patient records.
To book
interpreters as and when required for patients and advise whether or not
request has been completed.
To
ensure the prompt return of files on a weekly basis to Business Service
Organisation (BSO), ensuring that a printed summary/scanned images are included
before returning patient files to BSO. (CCG currently).
To
carryout routine daily backups of computer system.
To
advise patients of relevant charges for private services, accept payment and
issue receipts if necessary.
To
photocopy and fax information when required, ensuring photocopying is kept up
to date at all times.
To
cover duties of absent members of staff as and when required including cover
during tea/lunch breaks at reception as and when required.
To send
out DNA letters to patients.
To act
as chaperone when requested and print off smear forms for the patient/check
patient specific directives (PSD).
To
attend staff meetings as required and participate fully in annual staff
appraisal.
Any
other clerical/reception duties as deemed appropriate and requested by senior
receptionists or line managers.
To be
flexible in the workplace in terms of hours worked as and when the need arises
and be prepared to work across sites.
To
operate start and end of day procedures in line with practice policy and ensure
premises are prepared for staff to receive patients and also secured after use.
To
provide an efficient audio/copy typing service for GPs and health professionals
as required. This includes the typing of letters, reports, patient referrals
and liaising with organisations relating to patient matters in an accurate and
quality manner.
Job description
Job responsibilities
Job Summary
To provide comprehensive
administrative support for the general practice and to act as focal point for
patients and staff.
To receive and assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way.
Offer general assistance to the
practice team and project a positive and friendly image to patients and other
visitors either in person or via the telephone.
Facilitate effective
communication between patients and members of the healthcare community.
Handle patient complaints in
accordance with practice protocols.
To provide an efficient and
accurate support to the secretarial team, clinicians & patients.
Key Responsibilities
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
To
ensure that the waiting area and leaflet stands are at all times kept tidy and
leaflets are re-stocked or removed as required and to check and put away
deliveries of stock as required.
Use the
surgery computer system for appointments, patient data, repeat prescriptions
and other patient related tasks.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service.
Collect
any necessary information from the patient for their consultation, deal with
any enquiries and provide any information the patient may need.
To send
out recall letters for chronic disease quality marker clinics in line with
requirements of the GP Contract.
Record
requests for house calls, ensuring accurate details are taken and print off
visit summary.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
To
prepare acute/repeat prescriptions for GP signature, ensuring at all times the
correct name, address and date of birth of the patient.
To
assist with new patient registrations together with inputting their necessary
data onto computer and making up new files/amalgamating and process amendments
to patient records.
To book
interpreters as and when required for patients and advise whether or not
request has been completed.
To
ensure the prompt return of files on a weekly basis to Business Service
Organisation (BSO), ensuring that a printed summary/scanned images are included
before returning patient files to BSO. (CCG currently).
To
carryout routine daily backups of computer system.
To
advise patients of relevant charges for private services, accept payment and
issue receipts if necessary.
To
photocopy and fax information when required, ensuring photocopying is kept up
to date at all times.
To
cover duties of absent members of staff as and when required including cover
during tea/lunch breaks at reception as and when required.
To send
out DNA letters to patients.
To act
as chaperone when requested and print off smear forms for the patient/check
patient specific directives (PSD).
To
attend staff meetings as required and participate fully in annual staff
appraisal.
Any
other clerical/reception duties as deemed appropriate and requested by senior
receptionists or line managers.
To be
flexible in the workplace in terms of hours worked as and when the need arises
and be prepared to work across sites.
To
operate start and end of day procedures in line with practice policy and ensure
premises are prepared for staff to receive patients and also secured after use.
To
provide an efficient audio/copy typing service for GPs and health professionals
as required. This includes the typing of letters, reports, patient referrals
and liaising with organisations relating to patient matters in an accurate and
quality manner.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) including Grade C in English & Maths
Experience
Essential
- Experience of working in a busy customer service or reception environment.
- Experience of working in a team.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) including Grade C in English & Maths
Experience
Essential
- Experience of working in a busy customer service or reception environment.
- Experience of working in a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
