Suffolk Primary Care

Receptionist / Care Navigator

Information:

This job is now closed

Job summary

The Cardinal Medical Practice (formed as a result of a recent merger between Chesterfield Drive, Deben Road and Norwich Road) have a great opportunity for an experienced Receptionist to join us at this very exciting time.

As part of Suffolk Primary Care, Cardinal is the largest Medical practice in Suffolk providing GP services to over 30,000 patients across Ipswich and as part of our ongoing plan for further growth, we are also progressing a move into a new purpose built facility in 2024.

Main duties of the job

  • Take calls from patients, responding to queries and booking appointments (face to face or telephone) in accordance with practice care navigation protocol
  • Respond to enquiries from patients attending reception
  • Receive and record requests for home visits
  • Deal with all administration relating to notification of the death of a patient
  • Book appointments and deal with the administration relating to private medicals e.g., HGV and DVLA medicals etc

About us

SPC is an innovative partnership with like minded Suffolk GP surgeries covering 130,000 patients.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment.

Applicants will ideally be fully vaccinated against COVID.

Details

Date posted

21 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4981-CMP210722

Job locations

Deben Road Surgery

2 Deben Road

Ipswich

IP1 5EN


The Chesterfield Drive Surgery

29 Chesterfield Drive

Ipswich

IP1 6DW


Doctors Surgery

199 Norwich Road

Ipswich

IP1 4BX


Job description

Job responsibilities

The post holder will be responsible for ensuring that all administrative tasks are completed on time and in an efficient manner.

  • Register and deduct patient records
  • Deal with external correspondence and ensure it is dealt with in a timely manner and all actions are completed.
  • Scan and file information into patient records
  • Update patients’ records as appropriate to reflect changes
  • Summarise records for newly registered patients
  • Deal with actions arising from patient results, correspondence and from other sources.
  •  Scanning of incoming post and prescription requests in a timely manner to colleagues at other sites.
  •  Utilisation of the appointment matrix within the AskMyGP guide to ensure appropriate appointments are booked with the relevant clinicians.

Job description

Job responsibilities

The post holder will be responsible for ensuring that all administrative tasks are completed on time and in an efficient manner.

  • Register and deduct patient records
  • Deal with external correspondence and ensure it is dealt with in a timely manner and all actions are completed.
  • Scan and file information into patient records
  • Update patients’ records as appropriate to reflect changes
  • Summarise records for newly registered patients
  • Deal with actions arising from patient results, correspondence and from other sources.
  •  Scanning of incoming post and prescription requests in a timely manner to colleagues at other sites.
  •  Utilisation of the appointment matrix within the AskMyGP guide to ensure appropriate appointments are booked with the relevant clinicians.

Person Specification

Experience

Essential

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Qualifications

Essential

  • GCSE grade A to C in English and Maths
Person Specification

Experience

Essential

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care

Address

Deben Road Surgery

2 Deben Road

Ipswich

IP1 5EN


Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)

Employer details

Employer name

Suffolk Primary Care

Address

Deben Road Surgery

2 Deben Road

Ipswich

IP1 5EN


Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Andrew Preston

spc.recruitment@nhs.net

Details

Date posted

21 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4981-CMP210722

Job locations

Deben Road Surgery

2 Deben Road

Ipswich

IP1 5EN


The Chesterfield Drive Surgery

29 Chesterfield Drive

Ipswich

IP1 6DW


Doctors Surgery

199 Norwich Road

Ipswich

IP1 4BX


Supporting documents

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