Job responsibilities
JOB TITLE: Practice Administrator
Job Summary
Practice Administrator role is to oversee and take responsibility for
the administrative aspects of the practice. They are
responsible for various administrative duties and accountable to the Practice
Operations Manager and Partners.
They work closely with all members of the
practice to meet agreed partnership aims and objectives within a
profitable, efficient, safe and effective working environment and maintaining a
happy and committed team.
Main areas of responsibility include
·
Manage the completion of Medical
reports and insurance requests
·
Prepare/Create and manage the
Practice Clinical rotas
·
Organise and Book locum cover
as required
·
Organise F2 programme
·
Organise recall letters for
QOF and any other relevant services, such Learning disability health checks
·
Arrange clinical system
access for new starters/ smartcards and email accounts
·
Maintain and update the
practice website
·
Support practice I.T. such as
computers, printers & telephone system
·
Order stationary for practice
·
Any other administrative
duties the practice feel is relevant to the role
Confidentiality
·
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
·
In the performance of
the duties outlined in this Job Description, the post-holder will have access
to confidential information relating to patients and their carers, Practice
staff and other healthcare workers. They
may also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
·
Information relating
to patients, carers, colleagues, other healthcare workers or the business of
the Practice may only be divulged to authorised persons in accordance with the
Practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining
their own and others’ health, safety and security as defined in the Practice
Health & Safety Policy, to include:
·
Using personal
security systems within the workplace according to Practice guidelines
·
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
·
Making effective use
of training to update knowledge and skills
·
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
·
Reporting potential
risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
- Acting
in a way that recognises the importance of people’s rights, interpreting
them in a way that is consistent with Practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented
by the Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
- Monthly
training sessions as necessary
Quality
The post-holder will strive to maintain quality within the Practice, and
will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the team’s
performance
- Work
effectively with individuals in other agencies to meet patients’ needs
- Effectively
manage own time, workload and resources
Communication
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
people’s needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services
The post-holder will:
- Apply
Practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
Equal
Opportunities
Suffolk Primary Care is an equal opportunities employer and you will be
expected to comply with all relevant policies and procedures in this area
together with all other policies and procedures as initiated by the practice.
Work Visa/ Permits/Leave To Remain
If you are a non-resident of the United Kingdom or European Economic
Union, you are required to have a valid work visa and leave to remain in the
UK, which is renewed as required. The Practice is unable to employ or continue
to employ you if you require but do not have a valid work visa and/or leave to
remain in the UK.
Code of Conduct
All staff are required to work in accordance with the code of conduct
for their professional group (e.g Nursing and Midwifery Council, Health
Professions Council, General Medical Council, NHS Code of Conduct for Senior
Managers).
Infection control
It is the responsibility of all staff, whether clinical or non-clinical,
to familiarise themselves with and adhere to current policy in relation to the
prevention of the spread of infection.
Clinical staff, on entering and leaving clinical areas and between contacts with
patients, must apply alcohol gel to their hands and also wash their hands
frequently with soap and water. Staff are required to communicate any infection
risks to the Infection Control lead.
Complaints
From time to time, complaints may occur, no matter
how professional the approach of our staff.
All complaints are investigated promptly, and the full co-operation of
staff is required. The current guidelines amplify the above points with
policies and procedures explained.
Clinical Governance and Risk management
The Practice believes everyone has a role to play in improving and
contributing to the quality of care provided to our patients. As an employee of
the practice you are expected to take a proactive role in supporting the
Practice’s clinical governance agenda by:
·
Taking part in activities for improving quality such as clinical audit
·
Identifying and managing risks through incident and near miss reporting
and undertaking risk assessments
·
Following polices, guidelines and procedures
·
Maintaining continued professional development
·
Clinical staff making entries into patient health records are required
to follow any Practice standards of record keeping
Information Quality Assurance
As an employee of the Practice it is expected that you will take due
diligence and care in regard to any information collected, recorded, processed
or handled by you during the course of your work and that such information is
collected, recorded, processed and handled in compliance with Practice
requirements and instructions.
Freedom of Information
The post holder should be aware of the responsibility placed on
employees under the Freedom of
Information Act 2000 and is responsible for helping to ensure that the
Practice complies with the Act when handling or dealing with any information
relating to Practice activity.
