PCN Manager

Job description

Job responsibilities

JOB DESCRIPTION Primary Care Network Manager

RESPONSIBLE TO PCN Clinical Director

ACCOUNTABLE TO Clinical Director and PCN Board

LOCATION Salutem PCN Office

Humberstone Medical Centre,

150 Wycombe Road,

Leicester

CONTRACT Twenty-five hours per week

GRADE and SALARY Band EightA AfC, depending on Experience.

Job Summary

The post holder will be responsible for providing operational management support to the 5 practices within Salutem PCN.

The PCN Manager forms an integral part of the PCN leadership working alongside the Clinical Director, the PCN administrator and the PCN board members.

The post holder will act as the main point of contact of expertise, coordinate the successful achievement of all PCN DES contractual requirements, support the translation of national and local policies into meaningful changes, and support collaborative working between multiple organisations to achieve improved outcomes for the local population.

The post holder is not responsible for Financial Management but has oversight of it by liaising with the Bookkeeper and the administrator where required to ensure financial management and reconciliation of financial funds and maintaining accurate financial records.

The post holder will assist the Clinical Director who has strategic oversight, keeping abreast of all changes likely to affect the service now and in the future, including the operational planning, designing, implementing and reviewing new services and day to day management of these, for the PCN.

The post holder will be responsible for the development, management and maintenance of systems and processes to ensure the PCN operates at the highest level of performance and accountability.

MAIN DUTIES AND RESPONSIBILITIES

Organisational:

Support the PCN Clinical Director and the administrator to ensure the smooth running of the network.

Oversee and develop the role of the PCN administrator.

To be involved in the management and development of the network to drive continual improvement.

Work with the PCN Clinical Director to put in place strategic and operational planning processes to support the PCNs objectives.

Oversee the coordination and delivery of enhanced services and other service submissions on behalf of the network.

Be a point of contact for Practice Managers

Support the PCN Clinical Director with the writing of business and development plans as required.

Help develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood

Support recruitment, induction and training of new PCN staff where required

Provide ongoing HR Line manager requirements for the ARRS staff.

Support effective communication and a positive working culture within the PCN.

Oversee the training and development of PCN ARRS staff, including ensuring regular appraisals take place.

Assist the Clinical Director in analysing service specifications, performance indicators and data collection requirements to inform design for new PCN services

Assist with delivery of new PCN services.

• Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members.

Finance and Administration

Oversee the PCN administrator in the day-to-day management of the PCN finances.

Liaise with the Bookkeeper, Clinical Director and Accountant if required.

Quality and Governance

Work with the individual practice managers to ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

Ensure the PCN Board and Clinical Director adhere to the governance structure as set out in the Network Agreement.

Communication

Promote and maintain good relationships between, and with all member practices

Establish effective relationships with key stakeholders across the local health economy related to the PCN, to assist in the wider aims of the PCN in providing and supporting quality health care in the neighbourhood.

This job description and the above areas of responsibility are an indication of the role and not an exhaustive list. They could be subject to change. The post holder may be required to undertake other duties as may reasonably be required of you commensurate with your grade and/or hours of work at your place of work.

Confidentiality

All staff are required to respect the confidentiality of all PCN business and the business of the PCNs staff, residents, patients and general public which they may learn in the execution of their duties.

Data Protection

All staff are expected to adhere to the regulations regarding the Data Protection Act 1984 and 2018.

Health and Safety

To carry out the duties placed on employees by the Health and Safety at Work Act 1974 i.e.

1) To take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.

2) To co-operate with their employer as far as is necessary to meet the requirements of the legislation.

3) Maintain adequate levels of physical fitness to ensure that manual handling procedures can be carried out safely and effectively

4) Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety or welfare in the pursuance of any relevant statuary provision.

Equality and Diversity

To ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiatives within the area of work and Managing Diversity and Equal Opportunities in Employment Policy.

Risk Management

To have a commitment to identifying and minimising risk, report all incidents and report to manager any risks, which need to be assessed.

Professional Registration

All qualified / professional staff are required to adhere to the relevant Code of Practice (and other guidance issued by them). It is the responsibility of the individual concerned to keep professionally registered and updated in accordance with the requirements of the relevant Code of Practice and to follow guidance issues by the professional body.

Policies and Procedures

The post holder is expected to comply with all relevant PCN policies, procedures and guidelines.

Person Specification

Qualifications

Essential

• ESSENTIAL DESIRABLE
• KNOWLEDGE Educated to degree level or equivalent significant experience
• Formal Management Qualification or equivalent significant experience
• Knowledge of NHS and Primary Care Structures
• Knowledge of Employment Law and its application
• Hold a management qualification appropriate to the post.
• Hold a project management qualification appropriate to the role
• Knowledge of QOF, NHS long term plan and Enhanced Services.
• Understand the payment structures within primary care

Desirable

• EXPERIENCE Minimum of Twelve months experience in a senior role working with/in Primary Care or similar with transferable skills
• Experience of working on GP clinical systems
• Experience of developing and implementing common systems and processes across teams and across service boundaries
• Experience of facilitating and managing change
• Experience in managing and leading staff
• Experience of HR Management and recruitment Experience in managing records and data protection issues
• SKILLS AND
• ABILITIESDemonstrate a wide range of leadership qualities, skills and behaviours
• Ability to plan, organise and co-ordinate work effectively under their own initiative
• High level of communication skills in order to engage with senior managers, clinicians and patients/carers in complex service development or change issues
• Proven team worker with the ability to motivate others
• Ability to interpret, understand and analyse financial information
• Ability to plan and manage multiple workload priorities and meet deadlines
• Effective time management and skills in prioritisation
• Ability to build relationships with others to enable and support collaborative working.
• Able to use Microsoft Office applications with above average capabilities
• Ability to provide and receive sensitive information in a confidential manner
• Ability to resolve queries and conflict using tact and diplomacy
• Ability to encourage and maintain a positive working culture. Experience of digital project management systems
• BEHAVIOURAL ATTRIBUTES AND COMPETENCIES Confident
• Enthusiastic
• Reliable
• Good Time keeping
• Professional and leads by example
• Self-aware
• Resilient
• Able to cope with stressful situations
• APPEARANCE AND HEALTHSmart.
• In good health.
• Adequate level of physical fitness to work in a multi- level environment
• Travel Requirements Ability to meet the travel requirements of the post ensuring easy movement between practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salutem PCN

Address

150 Wycombe Road

Leicester

LE5 0PR

Employer's website

https://www.humberstonemedicalcentre.co.uk/ (Opens in a new tab)