Job summary
To be responsible for a wide variety of patient and business administration to support the effective day-to-day delivery of clinics and services that The Adam Practice (TAP) provides.
To carry out all duties in a professional manner and adhere to all Adam Practice protocols, policies, and guidelines at all times.
Please note that this is not a patient facing role and most patient communication is via SMS/email.
We are offering this position on a permanent part-time 24 hour working week. Working days must include Monday, Tuesday, Wednesday and Friday.
Main duties of the job
As part of the Workflow and Safeguarding Team in the practice, your main role of Workflow and Safeguarding Administrator will be to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate matters to GPs and other members of the practice clinical team in line with agreed clinical protocols.
Duties to include:
Scanning and screening all incoming medical letters (both paper and electronic) and attaching to patients records
Recording diagnoses, procedures, and investigations - identifying any urgency, actions and forwarding to suitable teams.
Identifying complex or high-risk areas that require contribution or knowledge from the team leader or clinical team.
Organising the medical record of the patients you are coding, merging, linking problems, diagnoses.
About us
The Adam Practice is a partnership of 16 GP Partners located at 5 sites in Poole, Dorset and as a CQC outstanding practice, we are committed to supporting training and personal development. We provide medical, both UK and international students, alongside Student Nurse training placements and there are opportunities to be involved in supporting our training programme.
Job description
Job responsibilities
Duties to include:
Processing medical correspondence.
Coding screening results to medical records.
Supporting the Workflow and Safeguarding Team Lead with the practice patient recall systems.
Supporting achievement of clinical performance targets.
Requesting pathology investigations on the electronic system.
Processing patient review documents and questionnaires as per practice protocol.
Carrying out a range of administration tasks relating to clinical services, including national screening programmes, maternity, vaccinations and immunisations.
Processing incoming safeguarding information from a range of different agencies, ensuring clinical records are kept up to date.
General administrative duties to support the practice operation as required.
Management of the practice email account mailboxes.
Completion of mandatory training as required.
Job description
Job responsibilities
Duties to include:
Processing medical correspondence.
Coding screening results to medical records.
Supporting the Workflow and Safeguarding Team Lead with the practice patient recall systems.
Supporting achievement of clinical performance targets.
Requesting pathology investigations on the electronic system.
Processing patient review documents and questionnaires as per practice protocol.
Carrying out a range of administration tasks relating to clinical services, including national screening programmes, maternity, vaccinations and immunisations.
Processing incoming safeguarding information from a range of different agencies, ensuring clinical records are kept up to date.
General administrative duties to support the practice operation as required.
Management of the practice email account mailboxes.
Completion of mandatory training as required.
Person Specification
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment.
- IT literate including Microsoft Office.
- Strong interpersonal skills and ability to communicate effectively with patients, staff and clinicians .
- Ability to prioritise workload effectively both individually and within a team.
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems.
- Experience handling sensitive and confidential information.
- Medical terminology
Qualifications
Essential
- Educated to GCSE standard.
- A commitment to continuing personal and professional development.
Desirable
- Educated to A level standard or above.
- Recognised administrative qualification(s).
Mobility
Essential
- Ability to travel between all Practice sites when required.
Skills & Attributes
Essential
- Excellent communicator
- Open-minded and positive
- Problem solver
- Self motivated.
- Team member.
- Work using own initiative.
Behaviours in line with The Adam Practice values
Essential
- Excellent communication (to cement relationships, keep people informed and reduce errors)
- Consistent collaborative working. (by working together we can have a greater learning and sharing of knowledge, resource and expertise)
- Effective decision making (a person must be able to consider the outcome and impact of options, based on all these items they must then determine which option is the best for that particular situation)
- Taking responsibility (ownership for the quality of the performance delivered, whether in individual areas of work or as a team or whole practice. It is each person's own responsibility for the quality of performance in their role)
- Self-development (there should be an enthusiasm and responsibility to develop self and others through knowledge, skill and behaviours that add value to the patient experience and performance of the practice)
- Excellent leadership and management ensure all employees have clear direction, know what is expected of them, are supported and valued, are confident in delivering the best quality service.
Person Specification
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment.
- IT literate including Microsoft Office.
- Strong interpersonal skills and ability to communicate effectively with patients, staff and clinicians .
- Ability to prioritise workload effectively both individually and within a team.
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems.
- Experience handling sensitive and confidential information.
- Medical terminology
Qualifications
Essential
- Educated to GCSE standard.
- A commitment to continuing personal and professional development.
Desirable
- Educated to A level standard or above.
- Recognised administrative qualification(s).
Mobility
Essential
- Ability to travel between all Practice sites when required.
Skills & Attributes
Essential
- Excellent communicator
- Open-minded and positive
- Problem solver
- Self motivated.
- Team member.
- Work using own initiative.
Behaviours in line with The Adam Practice values
Essential
- Excellent communication (to cement relationships, keep people informed and reduce errors)
- Consistent collaborative working. (by working together we can have a greater learning and sharing of knowledge, resource and expertise)
- Effective decision making (a person must be able to consider the outcome and impact of options, based on all these items they must then determine which option is the best for that particular situation)
- Taking responsibility (ownership for the quality of the performance delivered, whether in individual areas of work or as a team or whole practice. It is each person's own responsibility for the quality of performance in their role)
- Self-development (there should be an enthusiasm and responsibility to develop self and others through knowledge, skill and behaviours that add value to the patient experience and performance of the practice)
- Excellent leadership and management ensure all employees have clear direction, know what is expected of them, are supported and valued, are confident in delivering the best quality service.
