Job summary
To receive and assist patients to access
appropriate healthcare professionals on the telephone, face to face and through
online services. To process a variety of patient administration to support the
effective day-to-day delivery of clinics and services that The Adam Practice
provides.
Main duties of the job
To welcome all patients and visitors to the
practice at reception in a courteous and professional manner, ensuring they
access services as appropriate and providing additional support as required
i.e. interpreters.
Answer incoming calls and process requests in
line with current protocols.
To use the electronic appointment system,
booking and cancelling appointments, maintaining and monitoring the system.
Carrying out a range of administration tasks
relating to clinical services and patient care, including data entry on the
clinical systems, extracting data, filing and scanning of documents.
Facilitate effective communication
between patients, members of the primary health care team, secondary care and
other associated healthcare agencies.
Opening
and closing practice premises and maintaining security.
The vacancies are offered on part-time permanent contracts with various days/hours.
Shift patterns as follows:
08:00 - 13:30 - 5.5 hours
13:00 - 18:30 - 5.5 hours
08:00 - 18:30 - 10 hours (not including a 30 minute unpaid break)
About us
The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing
primary care team in a forward- thinking, innovative, general practice, which
has a current CQC rating of Outstanding in Care.
Here are some of our many benefits we offer;
Access
to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of
bank/public holidays that fall in the holiday year). Entitlement is pro-rata
for part-time employees.
Auto enrolment in NHS Pension Scheme.
Cycle to work scheme.
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Undertake a variety of administrative duties to
assist in the smooth running of the Practice including the provision of
secretarial and clerical support to clinical staff and other members of the
Practice team.
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Undertake a variety of administrative duties to
assist in the smooth running of the Practice including the provision of
secretarial and clerical support to clinical staff and other members of the
Practice team.
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies.
Person Specification
Qualifications
Essential
- Good level of general education
- Good level of spoken English
Desirable
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
Qualities & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open-minded and positive; focused on solutions not problems
- Self-motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations
Desirable
- Facilitation and negotiation skills getting the best out of other people and situations
Mobility
Essential
- Ability to travel between all Practice sites when required
Person Specification
Qualifications
Essential
- Good level of general education
- Good level of spoken English
Desirable
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
Qualities & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open-minded and positive; focused on solutions not problems
- Self-motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations
Desirable
- Facilitation and negotiation skills getting the best out of other people and situations
Mobility
Essential
- Ability to travel between all Practice sites when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
