Job summary
The
Klinik triage team is the heart of The Adam Practice. The main aim is managing
the day to day workload of patient appointment requests via reception teams and
online consultations.
To be responsible for the day to day administration of Klinik request. Ensuring a timely and efficient turnaround of appointments.
To carry out all duties in a professional manner and adhere to all Adam Practice protocols, policies and guidelines at all times.
Main duties of the job
To have excellent communication skills, with the ability to communicate in writing and verbally to a wide range of providers and users of the services, including patients; carers; voluntary; social; primary and secondary care providers.
We have offering this vacancy on a part time permanent contract, hours are follows:
Tuesday - 08:00 - 17:30 - 9 hours (to include a 30 min unpaid break)
Wednesday - 08:00 - 17:30 - 9 hours (to include a 30 min unpaid break)
Total - 18 hours
About us
The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing
primary care team in a forward- thinking, innovative, general practice, which
has a current CQC rating of Outstanding in Care.
Here are some of our many benefits we offer;
Access
to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of
bank/public holidays that fall in the holiday year). Entitlement is pro-rata
for part-time employees.
Auto enrolment in NHS Pension Scheme.
Complimentary annual flu vaccination.
Cycle to work scheme.
Job description
Job responsibilities
The purpose of the role is to:
Ensure all triaged requests are dealt with in a timely manner, in accordance with written procedures.
Keep accurate records of all client and patient contacts, using System One.
Assist in the training and support of other colleagues where appropriate and to support the development of an effective Klinik Admin team within The Adam Practice
Develop a thorough knowledge of the employing organisation and to work in accordance with written protocols.
Implement agreements and policies concerning data sharing and client/patient consent.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
Full training will be provided.
This job description is not exhaustive and indicates the primary areas of responsibility only. Additional tasks may be required from time to time reflecting the level of responsibility of the post.
Job description
Job responsibilities
The purpose of the role is to:
Ensure all triaged requests are dealt with in a timely manner, in accordance with written procedures.
Keep accurate records of all client and patient contacts, using System One.
Assist in the training and support of other colleagues where appropriate and to support the development of an effective Klinik Admin team within The Adam Practice
Develop a thorough knowledge of the employing organisation and to work in accordance with written protocols.
Implement agreements and policies concerning data sharing and client/patient consent.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
Full training will be provided.
This job description is not exhaustive and indicates the primary areas of responsibility only. Additional tasks may be required from time to time reflecting the level of responsibility of the post.
Person Specification
Qualifications
Essential
- Good level of general education
- Good level of spoken English
Desirable
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
Qualities & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open-minded and positive; focused on solutions not problems
- Self-motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations
Desirable
- Facilitation and negotiation skills getting the best out of other people and situations
Mobility
Essential
- Ability to travel between all Practice sites when required
Person Specification
Qualifications
Essential
- Good level of general education
- Good level of spoken English
Desirable
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
Qualities & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open-minded and positive; focused on solutions not problems
- Self-motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations
Desirable
- Facilitation and negotiation skills getting the best out of other people and situations
Mobility
Essential
- Ability to travel between all Practice sites when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
