Surgery Team Leader

Job description

Job responsibilities

To manage Surgery staff on site, including all first-line HR responsibilities, such as coordinating rotas and training, supporting staff with welfare needs and absence management.

To be accountable for the delivery of services by Patient Service Clerk (PSC) and Patient Administration staff on site, supporting them to take ownership of all appropriate Surgery-related tasks and queries in line with agreed policies and processes. Where required, to also carry out PSC and Patient Administration duties where demand requires it.

To manage local aspects of the clinical system (SystmOne) including appointment templates, and monitoring clinician leave to ensure appointment availability is up-to-date at all times.

To support or co-ordinate other aspects of the individual Surgery operation, including Health and Safety (via the H+S Leads), Fire Safety, internal room usage, furniture and equipment maintenance and stock levels, ensuring the site remains fit for purpose and liaising with appropriate colleagues where this is not the case.

To facilitate an effective channel of information from Management or Executive Teams to all staff on site and vice versa.

To work closely with other Surgery Team Leaders to ensure a consistent, high quality service delivery to all Adam Practice patients irrespective of site.

To seek out opportunities to improve Surgery site operations, making local changes where appropriate or escalating to appropriate Management Team colleagues for further consideration.

To lead and support staff in resolving local complaints informally and at the earliest possible opportunity. Where required, support formal complaint investigations and responses in conjunction with the Complaints Manager and Group Operations Manager.

To monitor the quality and effectiveness of all aspects of Surgery operations, performing reports and audits to identify opportunities for improvement.

To lead on the local Surgery implementation of new or updated services and processes, and the planning and cascading of training to all staff.

To help maintain a Quality Improvement culture across the Practice, leading by example.

To demonstrate and uphold the Practice Values at all times.

Person Specification

Skills & Attributes

Essential

• Compassionate Leadership - supporting and developing staff
• Excellent verbal and non-verbal communication
• Proficient in using MS Office and general IT
• Ability to self-motivate, organise and prioritise workload to meet deadlines
• Ability to use own judgment and common sense, including when to delegate or escalate work as appropriate
• Able to work independently and as part of a team
• Able to manage upwards
• Effective training and mentoring of staff

Desirable

• SystmOne (clinical system)
• Quality Improvement skills or methodology

Experience

Essential

• Staff leadership and management
• Customer service and delivering excellent outcomes for patients/customers

Desirable

• Worked in NHS / Primary Care / General Practice
• Training of staff

Interpersonal Skills

Essential

• High level of personal emotional intelligence
• Reliable and trustworthy
• Adaptable
• Team Player

Other

Essential

• Good general level of education
• Ability to handle sensitive information confidentially
• Flexible approach and willingness to adjust to the reasonable needs of the practice

Desirable

• Driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Adam Practice

Address

Upton Cross

Poole

Dorset

BH16 5PW

Employer's website

https://www.adampractice.co.uk/about-us/vacancies/ (Opens in a new tab)