Job summary
To receive
and assist patients to access appropriate healthcare professionals on the telephone,
face to face and through online services. To process a variety of patient
administration to support the effective day-to-day delivery of clinics and
services that The Adam Practice provides.
To carry out
all duties in a professional manner and adhere to all Adam Practice protocols,
policies and guidelines at all times.
Main duties of the job
To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.
Answer incoming calls and process requests in line with current protocols
To use the electronic appointment system; booking and cancelling appointments, maintaining and monitoring the system
Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Opening and closing practice premises and maintaining security
Ensure Reception and Waiting rooms/public areas are kept clean and tidy and reporting problems as they arise
This is a permanent part time vacancy, please see below working pattern.
Monday 12:30-18:30
Tuesday 8:00-14:00
Wednesday 14:00-20:00
Thursday 8:00-14:00
Friday 12:00-18:00
Total Hours: 30
About us
The Adam Practice is a partnership located across 4 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of ‘Outstanding in Care’.
Here are some of our many benefits we offer;
Auto enrolment in NHS
Pension Scheme.
Complimentary
annual flu vaccination.
Enhanced
Annual Leave and Sick Pay scheme.
Cycle to work scheme.
Job description
Job responsibilities
The
purpose of the role is to:
·
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
·
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
·
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of secretarial and clerical support to
clinical staff and other members of the Practice team
·
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Job description
Job responsibilities
The
purpose of the role is to:
·
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
·
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
·
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of secretarial and clerical support to
clinical staff and other members of the Practice team
·
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies
Person Specification
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
Mobility
Essential
- Ability to travel between all Practice sites when required.
Qualifications
Essential
- Good level of general education
- Good level of spoken English
Desirable
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
Qualities & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open minded and positive; focused on solutions not problems
- Self motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice.
- To be confident in dealing with difficult situations
Desirable
- Facilitation and negotiation skills
- Getting the best out of other people and situations
Person Specification
Experience
Essential
- Experience of a varied administrative workload, in a customer-focused environment
- IT literate including Microsoft Office
- Telephone call handling
- Customer service delivery
- Learning and using protocols
Desirable
- Experience of working in the NHS, and ideally General Practice
- Experience using TPP SystmOne clinical system/electronic appointment systems
- Experience handling sensitive and confidential information
- Medical terminology
Mobility
Essential
- Ability to travel between all Practice sites when required.
Qualifications
Essential
- Good level of general education
- Good level of spoken English
Desirable
- Recognised administrative qualification(s)
- A commitment to continuing personal and professional development
Qualities & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
- Open minded and positive; focused on solutions not problems
- Self motivated
- Always strives for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice.
- To be confident in dealing with difficult situations
Desirable
- Facilitation and negotiation skills
- Getting the best out of other people and situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
