Job summary
We are looking for an enthusiastic, reliable Surgery
Team Supervisor to join our busy, friendly team at our Lytchett Matravers Surgery.
The Surgery Team Supervisor will ensure the smooth
day to day running of the practice, including dealing with basic IT issues on
site. Liaising with GP’s, staff and managers at all times.
This role is patient facing you will
receive and assist patients to access appropriate healthcare professionals on
the telephone, face to face and through online services. You will process a variety
of patient administration to support the effective day-to-day delivery of
clinics and services that The Adam Practice provides.
This is a part time vacancy, please see below working pattern.
Monday
08:00-13:00
Tuesday
08:00-13:00
Wednesday
08:00-13:00
Thursday
08:00-13:00
Friday
10:00-16:00
Total
Hours: 25.5
Main duties of the job
Regularly reviewing processes within team and ensuring they are kept
current.
Completing general
administrative duties to support the Practice operation as required from time
to time.
Ensuring GP and staff rota’s are maintained, and having oversight of holidays and sickness. Submitting overtime and stationary requests.
Having excellent communication skills, be reliable, flexible, and well organised. I.T. skills are essential as is the ability to work under pressure.
Experience in a similar role would be an advantage although a full training package will be provided.
About us
The Adam Practice is a partnership located across 4
surgeries in Poole, Dorset. This is an exciting opportunity to join our growing
primary care team in a forward- thinking, innovative, general practice, which
has a current CQC rating of ‘Outstanding in Care’.
Here are some of our many benefits we offer;
Access
to NHS Pension Scheme and NHS discounts, 6.6 weeks’ annual leave (inclusive of
bank/public holidays that fall in the holiday year). Entitlement is pro-rata
for part-time employees.
Auto enrolment in NHS Pension Scheme.
Complimentary annual flu vaccination.
Cycle to work scheme.
Job description
Job responsibilities
Ensuring the smooth daily running of the practice.
Dealing with any on the day issues.
Liaising with GP’s and Managers
Ensuring all GP and staff rota’s are maintained
Ensuring all holidays and sickness are covered and reporting the
Surgery Team Manager if there are any issues.
Ensuring overtime is submitted on time.
Collating and submitting stationary order for reception team.
Job description
Job responsibilities
Ensuring the smooth daily running of the practice.
Dealing with any on the day issues.
Liaising with GP’s and Managers
Ensuring all GP and staff rota’s are maintained
Ensuring all holidays and sickness are covered and reporting the
Surgery Team Manager if there are any issues.
Ensuring overtime is submitted on time.
Collating and submitting stationary order for reception team.
Person Specification
Skills & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the phone and face to face.
- Open minded and positive. Ability to focus on finding solutions, not problems
- Self-motivated
- Always striving for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations.
Desirable
- Facilitation and negotiation skills
- Getting the best out of other people and situations.
Qualifications
Essential
- Good level of general education
- Good level of spoken English
- Ability to lead and direct a team
Desirable
Experience
Essential
- Experience in a varied administrative workload and in a customer-focussed environment.
- Leadership skills
- Experience in meeting deadlines
- IT literate
- Telephone call handling
- Customer service delivery
Desirable
- Experience of working within the NHS and ideally General Practice.
- Supervisor experience
- Medical terminology
- Experience of using TPP SystmOne clinical system/electronic appointment system
Person Specification
Skills & Attributes
Essential
- Ability to communicate effectively with patients, staff and clinicians on the phone and face to face.
- Open minded and positive. Ability to focus on finding solutions, not problems
- Self-motivated
- Always striving for improvement
- Effective team member and able to work independently
- Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
- To be confident in dealing with difficult situations.
Desirable
- Facilitation and negotiation skills
- Getting the best out of other people and situations.
Qualifications
Essential
- Good level of general education
- Good level of spoken English
- Ability to lead and direct a team
Desirable
Experience
Essential
- Experience in a varied administrative workload and in a customer-focussed environment.
- Leadership skills
- Experience in meeting deadlines
- IT literate
- Telephone call handling
- Customer service delivery
Desirable
- Experience of working within the NHS and ideally General Practice.
- Supervisor experience
- Medical terminology
- Experience of using TPP SystmOne clinical system/electronic appointment system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
