Job summary
The Primary Care Network (PCN), comprises of six GP
Practices serving a large population of central Poole, Dorset and this role
will be pivotal in supporting the delivery of the PCN Care Home Enhanced
service.
We are recruiting for a Service Manager who will be
pivotal in the implementation and ongoing delivery of the PCNs Enhanced Access
to Primary Care and, will have a close working relationship with Practice
Teams.
The role will have responsibility for managing all
aspects of the Enhanced Access plan delivered on behalf of the PCN, which will
include general administration duties and co-ordination of a bank of PCN/
Practice, Locum and temporary staff working within the enhanced hours services
across multiple sites.
The role will also be required to provide a
proportion of on-site management presence during the enhanced hours evenings
and Saturdays initially supporting on the day operational queries,
inducting new starters and handling complaints about the services
The
role will have a strong focus on administrative co-ordination, familiarity and
competency with Primary Care clinical systems, effective liaison and
communication with PCN and Practice teams and confidence in managing staff
rotas and day to day workforce issues.
The
role will also include working with PCN/Practice Teams to produce productivity
reports to demonstrate effective service delivery as part of the PCN
contractual requirements.
Main duties of the job
To be a key member of the
Enhanced Access Project Team supporting the implementation of the additional
PCN component hours.
To work with PCN leads in
developing the Staff Bank and recruiting clinical and non-clinical workforce.
To work with Practice Leads
in developing the Induction plans for new starters, both reception and clinical
staff, to ensure they are they are familiar with the clinical and
administrative and building access and security processes and arrangements for
management oversight.
The role is offered as part time 22.5 hours per week with the expectation that the successful candidate will be able to work their hours flexibly across the week. This may suit someone wanting to work between school hours but there will also be a requirement to have an onsite presence during the evening and Saturday sessions on a rotational basis, to support new staff and ensure familiarisation with operational arrangements.
About us
The
PCN services comprise the Enhanced Care Team, Care Home Team and Acute Home
Visiting working in the community and a range of services focusing on Long Term
Conditions, Clinical Pharmacy, MSK, Dietetics, Mental Health and Self-Management.
We
work collaboratively with partners in health and social care and are currently
developing a number of pathways that involve models if integrated working and
information systems and digital technology have a key part to play in achieving
greater efficiency in how we work.
The
post-holder will be employed through The Adam Practice (Lead Practice) on
behalf of the PCN and details of Terms and Conditions of employment are
available on request.
Additional benefits include access to NHS Pension Scheme and NHS
discounts, 7.6 weeks annual leave (inclusive of bank/public holidays that fall
in the holiday year)
Job description
Job responsibilities
The
role will have a strong focus on administrative co-ordination, familiarity and
competency with Primary Care clinical systems, effective liaison, and
communication with PCN and Practice teams and confidence in managing staff
rotas and day to day workforce issues.
The
role will also include working with PCN/Practice Teams to produce productivity
reports to demonstrate effective service delivery as part of the PCN
contractual requirements.
Liaison with
external agencies to recruit temporary staff in to fill workforce gaps (short
term).
Support the
induction of new members of staff recruited to the PCN Staff bank.
Maintaining
excellent ongoing communication with Practices to ensure they are kept updated
about the extended hours clinics running from their sites and availability of
workforce for these clinics.
Job description
Job responsibilities
The
role will have a strong focus on administrative co-ordination, familiarity and
competency with Primary Care clinical systems, effective liaison, and
communication with PCN and Practice teams and confidence in managing staff
rotas and day to day workforce issues.
The
role will also include working with PCN/Practice Teams to produce productivity
reports to demonstrate effective service delivery as part of the PCN
contractual requirements.
Liaison with
external agencies to recruit temporary staff in to fill workforce gaps (short
term).
Support the
induction of new members of staff recruited to the PCN Staff bank.
Maintaining
excellent ongoing communication with Practices to ensure they are kept updated
about the extended hours clinics running from their sites and availability of
workforce for these clinics.
Person Specification
Mobility
Essential
- Access to own transport and ability to travel across the locality on a regular basis.
Qualifications
Essential
- ECDL or equivalent experience.
- Diploma/ HNC level/ NVQ Level 2 Business Administration (or relevant experience)
- Demonstrable commitment to professional and personal development.
Skills & Attributes
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Able to work as part of a team.
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
- Demonstrates personal accountability, emotional resilience and works well under pressure.
- Continued commitment to improve skills and ability in new areas of work.
Experience
Essential
- Experience of working with healthcare professionals in general practice.
- Experience of administrative work using a clinical records system / Systmone.
- Experience of data collection and providing monitoring information to assess the impact of services.
Desirable
- Experience in managing staff bank/ temporary staff/ staff agency.
- Knowledge/familiarity with medical terminology.
Person Specification
Mobility
Essential
- Access to own transport and ability to travel across the locality on a regular basis.
Qualifications
Essential
- ECDL or equivalent experience.
- Diploma/ HNC level/ NVQ Level 2 Business Administration (or relevant experience)
- Demonstrable commitment to professional and personal development.
Skills & Attributes
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Able to work as part of a team.
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
- Demonstrates personal accountability, emotional resilience and works well under pressure.
- Continued commitment to improve skills and ability in new areas of work.
Experience
Essential
- Experience of working with healthcare professionals in general practice.
- Experience of administrative work using a clinical records system / Systmone.
- Experience of data collection and providing monitoring information to assess the impact of services.
Desirable
- Experience in managing staff bank/ temporary staff/ staff agency.
- Knowledge/familiarity with medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
