Receptionist/ Administrator

Job summary

We are seeking a highly organised Receptionist/ Administrator to join our small, busy but friendly team. As the first point of contact for patients, the Receptionist plays a crucial role in providing excellent service for our patients. If you have strong administrative skills and a passion for helping others, we would like to hear from you.

Main duties of the job

• Greet and check-in patients, ensuring a warm and welcoming atmosphere
• Schedule appointments and manage the appointment calendar
• Verify patient information and update records as necessary
• Answer phone calls and respond to enquiries in a professional and timely manner
• Maintain cleanliness and organisation of the reception area
• Collaborate with healthcare providers and other staff members to ensure efficient workflow
• Complete any relevant clinical forms prior to patients appointments to support the GP in running efficient clinics this may be either in person with the patient or over the phone
• Support the GP to make referrals to hospital departments such as SDEC, A&E and helping arrange patient transport, ambulances etc
• Arrange follow up appointments at the GPs request & support in the clinical management of patients to ensure a smoother process for our patients
• Review any documents sent in by patients and make sure the relevant information is brought to the GPs attention & code information in the patient records
• Review messages received by the practice and signpost patients to the most relevant appointment
• Support GPs during complex patient appointments, helping to input information onto the clinical systems to ensure a smoother process for appointments
• Support the GP with adequate and accurate summarisation of medical records
• Undertake general administrative duties

About us

We are a traditional, expanding, patient focused and innovative dispensing practice of 2808 patients and are a high QOF achiever. Kirkoswald Surgery has an outstanding CQC assessment and lies in the picturesque Eden Valley, on the edge of the Lake District National Park and 8 miles from Penrith with its excellent transport links, schools and amenities. We are very much a part of our local community and our excellent relationship with our patients is based on mutual care and respect. We have high rates of accessibility for patients, running a remote triage system with most of the workload being dealt with on the same day and have high patient satisfaction scores. We are a small, friendly and cohesive team of GPs, Practice Nurses, HCA and Dispensers all supported by a superb admin team as well as being part of Eden PCN.