Job responsibilities
Dispenser Job Description – Aylmer Lodge Cookley Partnership
Cookley medical Centre
January 2022
Reporting to: The Partners & Practice Manager
MAIN RESPONSIBILITIES
As part of the Dispensing Team the post-holder is expected to provide a
professional service to both patients and doctors; maintain an efficient and
courteous manner as a team worker, assist with all routine administrative
duties of the practice to ensure a smooth patient/doctor relationship in the
primary health care setting.
The role includes assisting in the preparation and dispensing of
prescriptions; maintaining accurate records; ordering and re-stocking of the
dispensary.
The post holder is expected to work collaboratively with the general
practice team to meet the needs of the patients, ensuring that practice
policies and procedures are followed, including all Dispensary Standard
Operating Procedures and ensuring compliance with CQC Essential Standards of
Care.
Key Tasks:
1.0 Dispensing
1.1 Issuing of stock items and prepared prescriptions.
1.2 Dispensing and checking repeat prescriptions.
1.3 Maintaining full and accurate records of all dispensing
transactions.
1.4 To handle controlled drugs maintaining security and keeping the
controlled drugs
register in line with practice standard operating procedures.
1.5 Checking with GP’s or in patient records if concerned about the
appropriateness of
requests for medication.
1.6 Collection of prescription charges/checking patient exemption
statements.
1.7 Handling prescription money and operating/balancing the till.
2.0 Stock Control/Storage
2.1 Ordering drugs using the computer link to the wholesalers and
unpacking deliveries.
2.2 Operate efficient stock control to ensure the continuity of patient
supplies and
minimise wastage.
2.3 Ensure all drugs received are stored in an appropriate manner in
accordance with
the manufacturers’ instructions.
2.4 Ensure refrigerated items are stored at the appropriate temperature.
2.5 Maintain the temperature control record/logbook reporting any cold
chain incidents
immediately in line with practice policy.
2.6 To ensure all required medication review letters, forms, leaflets
etc are available for
use.
2.7 To assist in completing stock checks.
3.0 Patient Facing
3.1 To deal with queries from patients, district nursing team and other
practice staff regarding patient’s prescriptions.
3.2 Participate in reception work as required as part of the dispensing
process.
3.4 To check patients eligibility for being a dispensing patient and to
advise of processes for processing exceptions.
3.5 To advise patients of the eligibility requirements for the practice
to be able to dispense.
3.6 To wear staff uniform and observe the practice dress code.
4.0 Quality and Continuous Improvement
4.1 To support the requirements of the dispensing doctors scheme.
4.2 To participate in the Significant Event Audit processes for the
practice.
5.0 Premises
5.1 To keep the dispensary work area tidy.
5.2 To regularly clean work surfaces and shelving and ensure all
dispensary
equipment is kept clean and kept in good working order.
5.3 To report any issues of equipment breakdown and safety/risk within
the practice to
the Practice Manager without delay
6.0 Team working and Communication
6.1 To communicate and work effectively with all team members both
within the practice
and externally.
6.2 To be available to cover for colleagues absences and work overtime
as required.
6.3 To recognise and understand the role and responsibilities of
individuals working in the practice team.
·
Training and Development
7.1 To take responsibility for own developmental and training needs,
including
participation in practice training events and appraisal processes.
7.2 To attend practice meetings including team briefings as requested.
7.3 To be familiar with practice policies, protocols and standard
operating procedures
and be aware of how to access documentation
Practice Statements
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to patients
and their carers’, practice staff and other healthcare workers. They may also
have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
Employees must be aware of the responsibilities place on them under the
Health and safety at work act (1974) to ensure that agreed procedures are
carried out to maintain a safe environment for patients, visitors and staff
Equality and diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people’s rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues.
Behaving in a manner which is welcoming to and of the individual, is
non-judgmental and respects their circumstances, feelings priorities and
rights.
Communication
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of communication and
respond accordingly
Rehabilitation of Offenders Act
This post is exempt from the Rehabilitation of Offenders Act 1974
therefore, you are required to declare all criminal convictions, cautions,
reprimands or final warnings and a DBS (data barring scheme) check will be
carried out on your behalf.
