GP Receptionist/Patient Co-ordinator

Job description

Job responsibilities

To be helpful and friendly to patients who make contact with the practice by phone or in person providing the best possible patient service.

To be courteous and helpful at all times to patients, visitors and colleagues.

Answering the phone promptly and courteously. To divert calls, take and pass on messages accurately in line with practice procedures.

Ensure that no calls breaching confidentiality are made within earshot of the waiting area.

Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner.

To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.

To assist with cancelling and rescheduling appointments as required.

Finding notes or other information for clinical staff as requested.

Making phone calls for clinical staff when requested.

Dealing with requests for assistance from Doctors, Nurses and other members of the clinical team.

Ordering ambulances and arranging interpreters for patients as required.

Checking patient details are current and correct and then update patient records.

Ensure total familiarity with all appointments systems including regular & incidental variations.

Running computer appointments system, book appointments & recalls ensuring sufficient information is recorded to retrieve medical records.

To fully understand how the telephone triage system works.

Enter results on the computer when required.

To work as a team member with your admin and reception colleagues.

Deal with patient complaints sensitively and according to the practice complaints procedure.

In conjunction with the Prescriptions clerk, ensure that patients are aware of the 72 hour turn-around for prescription requests.

Be aware of all Reception and office protocols.

Become familiar with Hospital & laboratory courier collections & ensure procedure is adhered to.

Advise patients of non-NHS & private services charges, accept payments & issue receipt.

To open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary.

To deal with Patient Registrations.

Dealing with internal and external post.

To undertake photo-copying, franking machine and other basic office duties as directed by members of the team.

To deal with queries for further information from hospitals or other local providers about patients.

To assist in preparing and sending out Practice mailings, recall letters and other practice correspondence.

Person Specification

Experience

Essential

• Experience of dealing with general public
• Experience of working under pressure

Desirable

• Experience of working within a GP practice
• Experience of working with a large team environment

Qualifications

Essential

• GSCE grade A to C in English and Maths or similar

Desirable

• Have EMIS software experience
• Have Microsoft Teams experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eltham Medical Practice

Address

Eltham Community Hospital

30 Passey Place

London

SE9 5DQ

Employer's website

https://www.elthammedicalpractice.nhs.uk (Opens in a new tab)