St Albans Medical Centre

Receptionist

Information:

This job is now closed

Job summary

St Albans Medical Centre is looking for a part-time for approx 20 hrs/week receptionist person for our friendly practice.

You will be the first point of contact, promote a positive and friendly image to patients and other visitors and support some administrative duties.

The ideal candidate will be flexible, friendly with excellent customer service skills and work well within a team while also able to use their own initiative.

Holiday cover for your colleagues is essential. Please DO NOT apply if you can not be flexible for cover.

Training will be provided.

Main duties of the job

You will be working in a customer facing role with calm manner. Handling telephone/ face to face request for the service we provide.

Opening up and locking up of premises as appropiate.

Processing documentation and providing administrative support to clinical staff and other members of the practice.

Good IT skills and previous NHS receptionist would be advantageous.

About us

We are a medium size Practice with currently six part-time GPs and other friendly staff.

We work as a team.

We are located in a nice, leafy North Kingston with an easy access to Kingston town centre, river Thames and Richmond Park.

Details

Date posted

24 July 2023

Pay scheme

Other

Salary

Depending on experience Starts with £10.50/hr with rises after 2 M &/or with experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4930-23-0001

Job locations

St. Albans Medical Centre

212 Richmond Road

Kingston Upon Thames

Surrey

KT2 5HF


Job description

Job responsibilities

Responsible for greeting patients, routing patients through appointment system and booking appointments at desk and on telephone

Dealing with telephone queries, requests for information, results and home visits using the computer system and practice protocols appropriately

Liaising with doctors and nurses regarding patient queries; passing on messages

Following up requests for appointments, information from hospitals, booking transport or interpreters

Monitor the practice generic e-mail account/digital platforms daily, post.

Registering new Patients, Putting data on to the system and checking and updating patient details on the record.

Preparation and computer input of forms such as GMS forms.

Filing, photocopying, opening, stamping and routing post for doctors

Issuing of computerized repeat prescriptions

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

Opening up and locking up of premise safely & preparing for surgery as per protocols.

To have a thorough knowledge of all practice procedures and to work in accordance of written protocols

Other Duties:

Attending practice meetings or training as required.

Supporting some administrative duties.

The post holder is expected to be involved with the training of new members of the team.

Other duties as agreed.

Training will be provided.

Job description

Job responsibilities

Responsible for greeting patients, routing patients through appointment system and booking appointments at desk and on telephone

Dealing with telephone queries, requests for information, results and home visits using the computer system and practice protocols appropriately

Liaising with doctors and nurses regarding patient queries; passing on messages

Following up requests for appointments, information from hospitals, booking transport or interpreters

Monitor the practice generic e-mail account/digital platforms daily, post.

Registering new Patients, Putting data on to the system and checking and updating patient details on the record.

Preparation and computer input of forms such as GMS forms.

Filing, photocopying, opening, stamping and routing post for doctors

Issuing of computerized repeat prescriptions

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

Opening up and locking up of premise safely & preparing for surgery as per protocols.

To have a thorough knowledge of all practice procedures and to work in accordance of written protocols

Other Duties:

Attending practice meetings or training as required.

Supporting some administrative duties.

The post holder is expected to be involved with the training of new members of the team.

Other duties as agreed.

Training will be provided.

Person Specification

Knowledge

Essential

  • Good interpersonal and communication skills.
  • Attention to detail
  • Ability to work under pressure

Desirable

  • Experience working in primary care with possible EMIS system.
  • Basic IT skills

Qualifications

Essential

  • GCSE

Experience

Essential

  • Dealing with patients/clients on the phone.
  • Minimum light administrative duties.
Person Specification

Knowledge

Essential

  • Good interpersonal and communication skills.
  • Attention to detail
  • Ability to work under pressure

Desirable

  • Experience working in primary care with possible EMIS system.
  • Basic IT skills

Qualifications

Essential

  • GCSE

Experience

Essential

  • Dealing with patients/clients on the phone.
  • Minimum light administrative duties.

Employer details

Employer name

St Albans Medical Centre

Address

St. Albans Medical Centre

212 Richmond Road

Kingston Upon Thames

Surrey

KT2 5HF


Employer's website

https://stalbansmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

St Albans Medical Centre

Address

St. Albans Medical Centre

212 Richmond Road

Kingston Upon Thames

Surrey

KT2 5HF


Employer's website

https://stalbansmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Milena Bodda

milena.bodda@nhs.net

+442085463136

Details

Date posted

24 July 2023

Pay scheme

Other

Salary

Depending on experience Starts with £10.50/hr with rises after 2 M &/or with experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4930-23-0001

Job locations

St. Albans Medical Centre

212 Richmond Road

Kingston Upon Thames

Surrey

KT2 5HF


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