General Practice Assistant

Job description

Job responsibilities

Duties and responsibilities will be dependent upon an individual undertaking either administrative duties (A) or a hybrid model which includes administrative and clinical tasks (C):

Arranging patient appointments, referrals, tests and follow up consultations (A)

Completing simple clinical observations/investigations as directed, eg dipstick urine, taking blood pressure, ECG and phlebotomy (C)

Supporting GPs with immunisations and wound care (C)

Completing basic (non-opinion) forms (A)

Completing core elements of specific forms for GP approval and signature, eg insurance, mortgage and benefits agency forms etc (A)

Explaining treatment procedures to patients (C)

Assisting GPs to liaise with outside agencies, eg contacting an on call doctor for advice, arranging patient admission (A)

Sorting, prioritising and signposting clinical communications and letters (including medication changes where appropriate) for GP and other members of staff (C)

Extracting information from clinical letters for coding purposes and to add to patient notes (A)

Supporting with QOF reviews such as LTC review (C)

Supporting surgery 'front of house' in managing patient demand, prioritisation of patient with urgent needs (C)

Supporting surgery and/or PCN database searches, audits and quality improvement projects (A)

Where appropriate and agreed with supervisor, conducting visits to patient's residence to perform the above tasks (C)

Participate in an annual individual performance review (Both)

Track and record evidence of experience against the national competency framework (Both)

Inform the lead GP of any concerns regarding the role and request professional development as required (Both)

Awareness of own professional boundaries (Both).

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• GP Assistant Certificate qualification

Experience

Essential

• Experience working in a health care setting
• Experience working in the NHS/Primary Care General Practice setting
• Understanding of community services and personalised care
• Experience of managing a complex administrative role

Desirable

• Experience working with the general public in a similar role
• Experience of producing agendas and minutes for meetings

Skill

Essential

• Excellent communication skills (written and oral) including the ability to listen
• Strong and confident IT skills including MS Office and databases
• Excellent administrative skills working under own initiative at times
• Effective time management skills, often in a fast-paced environment
• Proven problem solving and analytical skills
• Ability to adapt to changing situations and changing needs of the service
• Excellent customer care skills
• Motivated to achieve good outcomes for patients
• Able to follow policies and procedures effectively
• Able to maintain confidentiality at all times

Desirable

• Knowledge of GP clinical systems e.g EMIS

Personal Skills

Essential

• Polite & confident with good customer care skills remaining calm under pressure
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems
• Self-motivated, reliable and dedicated
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Confident, assertive, and resilient
• Flexibility to work outside core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greater Middlesbrough Primary Care Network (PCN)

Address

Kings Medical Centre

3 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

Employer's website

https://www.greatermiddlesbroughpcn.nhs.uk/ (Opens in a new tab)