Care Coordinator

Job description

Job responsibilities

Job Summary and Responsibilities:To prioritise workload appropriately and in accordance with Practice, local and national guidelines. General administration duties. QOF management and recall in line with meeting targets for patient care. Awareness of IIF targets and LIS. Submissions in CQRS for monthly/quarterly claims. Ad hoc searches for audit purpose when requested. IT problem solving and leading on implementation of any new IT projects. Organisation/involvement of the annual Influenza campaign. Manage staff mandatory training requirements, keeping training log up to date. PPA and stock check. Maintaining the staff holiday planner including reviewing requests. Organising and attending meetings such as GSF ensuring any minutes or updates to the GSF spreadsheet are maintained. Sending text messages to patients using the Accurx messaging system. Reviewing and updating the Practice website to ensure information is accurate and up to date. Workflow and document management including scanning and coding medical information. Processing Subject Access Request's and Insurance reports. Flexibility and adaptability to meet the evolving needs of General Practice. The above list of duties is not exhaustive and may be subject to change as deemed necessary by the Practice Manager.

Knowledge Skills and Experience:High standard of IT skills, including knowledge of clinical systems i.e., SystemOne. Previous NHS experience. Good understanding of Microsoft Office Applications. A good knowledge of Medical Terminology. Sound knowledge of key areas of new GMS contract, IIF and LIS. Ability to give attention to detail and follow protocol to ensure accuracy is maintained to a high standard. Ability to work on own initiative, to recognise confidentiality and sensitivity of issues and to handle accordingly. Good interpersonal skills to work effectively as part of the Practice team.

Key Result Areas: Demonstrate time management and priority setting between all aspects of work. Contribute to the changing needs of the Practice.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.

Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality: The post-holder will strive to maintain quality within the Practice and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload, and resources.

Communication: The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.

Person Specification

Experience

Essential

• Previous NHS experience. Good knowledge of Microsoft Office Applications. A good understanding of Medical Terminology. Ability to give attention to detail and follow protocol to ensure accuracy is maintained to a high standard. Ability to work on own initiative, to recognise confidentiality and sensitivity of issues and to handle accordingly. Good interpersonal skills to work effectively as part of the Practice team.

Desirable

• Experience of working in a GP practice.

Qualifications

Essential

• High standard of IT skills including Microsoft Office Applications. Clear knowledge of clinical systems i.e., SystemOne. Previous NHS experience. Good understanding of Medical Terminology. Ability to give attention to detail and follow protocol to ensure accuracy is maintained to a high standard. Ability to work on own initiative, to recognise confidentiality and sensitivity of issues and to handle accordingly. Good interpersonal skills to work effectively as part of the Practice team.

Desirable

• Qualified to NVQ level 2 in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greater Middlesbrough Primary Care Network (PCN)

Address

Westbourne Medical Centre

7 Trinity Mews

North Ormesby

Middlesbrough

Cleveland

TS3 6AL

Employer's website

https://www.greatermiddlesbroughpcn.nhs.uk/ (Opens in a new tab)