Administrator

Job description

Job responsibilities

The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Processing incoming and outgoing mail

b. File and store records as required

c. Photocopy documentation as required

d. Action all incoming faxes

e. Process letters as requested

f. Data entry of new and temporary registrations and relevant patient information

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Process referrals to external agencies such as secondary care

i. Input data into the patients healthcare records as necessary

j. Action GP2GP tasks

k. Process referrals using the electronic referral system (ERS)

l. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

m. Process incoming e-test results, ensuring they are referred to the relevant clinician

n. Read code data on Emis Web

o. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

p. Manage all administrative queries as necessary

q. Carry out system searches as requested

r. Maintain a clean, tidy, effective working area at all times

s. Support all clinical staff with general administrative tasks as requested

t. Process all DNA letters in accordance with current protocol

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings where required.

c. Support reception staff, providing cover during staff absences

d. Book appointments

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support the Reception Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Person Specification

Qualifications

Essential

• Does not require sponsorship - Must have valid right to work in UK
• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wide Way Medical Centre

Address

15 Wide Way

Mitcham

London

CR4 1BP

Employer's website

https://www.widewaymedicalcentre.nhs.uk/ (Opens in a new tab)