HR and Compliance Manager

Wide Way Medical Centre

Information:

This job is now closed

Job summary

We are offering an exciting opportunity for an experienced individual in the area of CQC compliance and HR management as a combined role to support all aspects of compliance within the Practice as well as HR management.

Main duties of the job

As a HR Manager and Compliance Manager, to support the Managing Partner in the areas of regulatory compliance and HR processes within the practice. You will work with Partners, Practice Manager and wider practice team, ensuring understanding of and compliance with all aspects of the practices regulatory obligations. You will co-ordinate the collection and monitoring of evidence to provide assurance of compliance with CQC requirements.

We are ideally looking for a candidate who has experience of working in general practice.

About us

Wide Way Medical Centre is a 15000 patient practice based in East Merton and is an outstanding practice to work for. We are a teaching practice and pride ourselves on delivering excellent care to our patients.

Date posted

08 July 2024

Pay scheme

Other

Salary

£41,000 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

A4896-24-0009

Job locations

15 Wide Way

Mitcham

London

CR4 1BP


Job description

Job responsibilities

Compliance

Assist in the review and monitoring of policies, protocols and procedures, liaising with the relevant clinicians and non-clinical staff member for completion.

Ensure the implementation of appropriate systems, policies and procedures in relation to: data collection, compliance, regulation, ICB strategy, performance monitoring and data protection

Take responsibility of overseeing the DPST, Annual Declaration and K041B submission

Delivery of the in-house training required for managers and staff to ensure the appropriate levels of engagement and support are in place for effective compliance.

Contribute to the preparation and updating of Practice Development Plans and oversee the implementation of the aims and objectives in relation to Quality and compliance.

Foster an environment within the team that supports staff development and encourages ideas and takes account of staff opinions.

To support Safeguarding with administrative support in ensuring safeguarding processes are followed and information requests are responded within timeframes set.

Work with colleagues to ensure accurate data is available to underpin effective performance management, compliance and risk management, supporting continuous improvement

Support colleagues to understand and implement organisational standards, policies and procedures, including where appropriate the delivery of training and advice sessions.

Administer policy management system, coordinating the policy review schedule, dissemination and implementation procedures.

Co-ordinate the PCN's policy management system ensuring policy review schedule is adhered to and overseeing ratification and dissemination process

Lead a programme of annual internal inspections across the PCN, reporting back to the management team on compliance rating and suggested areas for development

Ensuring that all aspects of the practices statutory and regulatory requirements are maintained and achieved to a high standard and taking key responsibility over our compliance toolkit

Ensure insurance, maintenance contracts, calibration, PAT testing etc are in place and up to date

Ensure Health & Safety regulations are met, including a robust fire safety process and record keeping.

Ensure risk assessments are carried out as and when required.

Complaint and significant management ensuring they are investigated and responded to

Ensure registrations are up to date, i.e. ICO, CQC.

Report any concerns regarding compliance to the Practice Manager and Partner(s).

Ensure the practice website is kept up to date.

Minute taking of meetings and recording outcomes and actions as required

Managing the practice calendar and communications both with external agencies and internally with staff. Ensure calendar invites are sent out for all meetings in advance, agendas are prepared, action logs are kept updated and shared in advance.

Manage the PPG register and arrange PPG meetings.

Respond to Google reviews and manage patient feedback forms.

Assist Practice Manager in handling queries by liaising with suppliers and external agencies.

HR Management

Maintain HR records, scheduling dates for appraisals, registration renewals etc.

recruitment & retention of staff appraisal, staff development and training, understanding and implementing employment legislation and welfare

Performance reviews and implementing performance Improvement plans

Maintenance of the attendance management process including monitoring of absences

Develop the staff bank

Review, maintain and update as appropriate new staff Induction Booklets and Induction process.

Review, maintain and update as appropriate the Mandatory Training required as an organisation which reflects NHS General Practice policy.

Review, maintain and update as appropriate the Staff Handbook.

Carry out new staff Inductions, including Mandatory Training.

Manage robust Probationary Period reviews to ensure staff are supported into their permanent role, or appropriate remedial action is taken.

Schedule and carry out staff Personal Development Interviews, with relevant team manager support, and New Employee Reviews and maintain records associated with these

Handling formal grievance and disciplinary process and appeals

Be responsible for design and delivery of training and development programmes

Produce Amendments to Contracts of Employment as required.

Maintain and update all HR staff records/database.

Undertake Exit Interviews with staff leaving the organisation.

Provide advice and procedures to improve the capability and conduct of the workforce.

Improve the health and wellbeing of staff by managing sickness absence in line with policy by:-

a) Coordinating timely and appropriate workforce information to managers on attendance

b) Maintaining accurate and up to date absence monitoring and management information to support managers in optimising attendance

c) Providing advice on short term and long term sickness management issues and taking action where needed

d) Managing the sickness review meetings and capability hearings

e) Managing ill health retirement/medical terminations as appropriate

Supporting managers and staff on the consultation process for the management of change

Providing support by producing documentation, running consultation meetings and one to one meetings as required

Implement & monitor compliance in relation to data protection, equality and diversity and other HR related legislation.

Be the key link into our HR provider and providing advice on principles and detail of employment legislation and good practice

the maintenance of effective employee relations including participation in local formal consultation machinery and processes of job evaluation, salary administration and reward management.

advising on the restructuring of staff teams or redeployment of staff

reviewing and maintaining a database/Intranet, arranging for checks to be carried out, ensuring robust record keeping and dealing with staff contractual HR documentation.

Ensure the recruitment process is safe and compliant and robust employment checks are carried out.

To be responsible for developing and monitoring processes for HR functions and operational and organisational compliance, ensuring quality standards are maintained.

Job description

Job responsibilities

Compliance

Assist in the review and monitoring of policies, protocols and procedures, liaising with the relevant clinicians and non-clinical staff member for completion.

Ensure the implementation of appropriate systems, policies and procedures in relation to: data collection, compliance, regulation, ICB strategy, performance monitoring and data protection

Take responsibility of overseeing the DPST, Annual Declaration and K041B submission

Delivery of the in-house training required for managers and staff to ensure the appropriate levels of engagement and support are in place for effective compliance.

Contribute to the preparation and updating of Practice Development Plans and oversee the implementation of the aims and objectives in relation to Quality and compliance.

Foster an environment within the team that supports staff development and encourages ideas and takes account of staff opinions.

To support Safeguarding with administrative support in ensuring safeguarding processes are followed and information requests are responded within timeframes set.

Work with colleagues to ensure accurate data is available to underpin effective performance management, compliance and risk management, supporting continuous improvement

Support colleagues to understand and implement organisational standards, policies and procedures, including where appropriate the delivery of training and advice sessions.

Administer policy management system, coordinating the policy review schedule, dissemination and implementation procedures.

Co-ordinate the PCN's policy management system ensuring policy review schedule is adhered to and overseeing ratification and dissemination process

Lead a programme of annual internal inspections across the PCN, reporting back to the management team on compliance rating and suggested areas for development

Ensuring that all aspects of the practices statutory and regulatory requirements are maintained and achieved to a high standard and taking key responsibility over our compliance toolkit

Ensure insurance, maintenance contracts, calibration, PAT testing etc are in place and up to date

Ensure Health & Safety regulations are met, including a robust fire safety process and record keeping.

Ensure risk assessments are carried out as and when required.

Complaint and significant management ensuring they are investigated and responded to

Ensure registrations are up to date, i.e. ICO, CQC.

Report any concerns regarding compliance to the Practice Manager and Partner(s).

Ensure the practice website is kept up to date.

Minute taking of meetings and recording outcomes and actions as required

Managing the practice calendar and communications both with external agencies and internally with staff. Ensure calendar invites are sent out for all meetings in advance, agendas are prepared, action logs are kept updated and shared in advance.

Manage the PPG register and arrange PPG meetings.

Respond to Google reviews and manage patient feedback forms.

Assist Practice Manager in handling queries by liaising with suppliers and external agencies.

HR Management

Maintain HR records, scheduling dates for appraisals, registration renewals etc.

recruitment & retention of staff appraisal, staff development and training, understanding and implementing employment legislation and welfare

Performance reviews and implementing performance Improvement plans

Maintenance of the attendance management process including monitoring of absences

Develop the staff bank

Review, maintain and update as appropriate new staff Induction Booklets and Induction process.

Review, maintain and update as appropriate the Mandatory Training required as an organisation which reflects NHS General Practice policy.

Review, maintain and update as appropriate the Staff Handbook.

Carry out new staff Inductions, including Mandatory Training.

Manage robust Probationary Period reviews to ensure staff are supported into their permanent role, or appropriate remedial action is taken.

Schedule and carry out staff Personal Development Interviews, with relevant team manager support, and New Employee Reviews and maintain records associated with these

Handling formal grievance and disciplinary process and appeals

Be responsible for design and delivery of training and development programmes

Produce Amendments to Contracts of Employment as required.

Maintain and update all HR staff records/database.

Undertake Exit Interviews with staff leaving the organisation.

Provide advice and procedures to improve the capability and conduct of the workforce.

Improve the health and wellbeing of staff by managing sickness absence in line with policy by:-

a) Coordinating timely and appropriate workforce information to managers on attendance

b) Maintaining accurate and up to date absence monitoring and management information to support managers in optimising attendance

c) Providing advice on short term and long term sickness management issues and taking action where needed

d) Managing the sickness review meetings and capability hearings

e) Managing ill health retirement/medical terminations as appropriate

Supporting managers and staff on the consultation process for the management of change

Providing support by producing documentation, running consultation meetings and one to one meetings as required

Implement & monitor compliance in relation to data protection, equality and diversity and other HR related legislation.

Be the key link into our HR provider and providing advice on principles and detail of employment legislation and good practice

the maintenance of effective employee relations including participation in local formal consultation machinery and processes of job evaluation, salary administration and reward management.

advising on the restructuring of staff teams or redeployment of staff

reviewing and maintaining a database/Intranet, arranging for checks to be carried out, ensuring robust record keeping and dealing with staff contractual HR documentation.

Ensure the recruitment process is safe and compliant and robust employment checks are carried out.

To be responsible for developing and monitoring processes for HR functions and operational and organisational compliance, ensuring quality standards are maintained.

Person Specification

Qualifications

Essential

  • Recognised HR or Management qualification - CIPD Level 5 or ILM Level 5 or equivalent

Experience

Essential

  • Staff management including line management, performance management and appraisal
  • Strong leadership and communication skills
  • Good presentation skills
  • Experience of working within General Practice and/or a CQC regulated healthcare or social care setting
  • An ability to manage & prioritise multiple tasks and projects
  • Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
  • An ability to work quickly and effectively
  • Use of initiative and an ability to solve problems
  • Knowledge of relevant legislation
  • Excellent IT skills
  • Decision making
  • Ability to work independently and as part of a team
  • Resilience
  • Demonstrable commitment to and focus on quality, promotes high
  • standards to consistently improve patient outcomes
  • Actively develops themselves and others.
  • Used to working in a busy environment.
  • Adaptability, flexibility and ability to cope with uncertainty and changeGeneral administration
  • Implementing and monitoring new systems and processes
  • Database inputting
  • Producing accurate notes and/or minutes of meetings
  • Competent in the use of MS Office and Outlook
  • EMIS user skills
  • Monitoring an Intranet
  • Working in general practice
  • Working in a healthcare setting
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Attention to detail with a high level of accuracy
  • Effective time management (planning & organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving skills
  • Ability to follow policy and procedure
  • Keep up to date with statutory changes relevant to general practice
  • Able to prioritise effectively and meet deadlines
  • Flexible and reliable
  • Motivated
  • Conscientious
  • High levels of integrity
  • Ability to work under pressure
Person Specification

Qualifications

Essential

  • Recognised HR or Management qualification - CIPD Level 5 or ILM Level 5 or equivalent

Experience

Essential

  • Staff management including line management, performance management and appraisal
  • Strong leadership and communication skills
  • Good presentation skills
  • Experience of working within General Practice and/or a CQC regulated healthcare or social care setting
  • An ability to manage & prioritise multiple tasks and projects
  • Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
  • An ability to work quickly and effectively
  • Use of initiative and an ability to solve problems
  • Knowledge of relevant legislation
  • Excellent IT skills
  • Decision making
  • Ability to work independently and as part of a team
  • Resilience
  • Demonstrable commitment to and focus on quality, promotes high
  • standards to consistently improve patient outcomes
  • Actively develops themselves and others.
  • Used to working in a busy environment.
  • Adaptability, flexibility and ability to cope with uncertainty and changeGeneral administration
  • Implementing and monitoring new systems and processes
  • Database inputting
  • Producing accurate notes and/or minutes of meetings
  • Competent in the use of MS Office and Outlook
  • EMIS user skills
  • Monitoring an Intranet
  • Working in general practice
  • Working in a healthcare setting
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Attention to detail with a high level of accuracy
  • Effective time management (planning & organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving skills
  • Ability to follow policy and procedure
  • Keep up to date with statutory changes relevant to general practice
  • Able to prioritise effectively and meet deadlines
  • Flexible and reliable
  • Motivated
  • Conscientious
  • High levels of integrity
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wide Way Medical Centre

Address

15 Wide Way

Mitcham

London

CR4 1BP


Employer's website

https://www.widewaymedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wide Way Medical Centre

Address

15 Wide Way

Mitcham

London

CR4 1BP


Employer's website

https://www.widewaymedicalcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

MARIAM GANESARATNAM

mariam.ganesaratnam@nhs.net

Date posted

08 July 2024

Pay scheme

Other

Salary

£41,000 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

A4896-24-0009

Job locations

15 Wide Way

Mitcham

London

CR4 1BP


Supporting documents

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