PCN Manager

Job description

Job responsibilities

Operational:

• Organise, attend and minute PCN board meetings.

Workforce:

• Manage the recruitment and retention of all PCN employed staff by working with the Lead Practice to ensure all posts follow due process and employment checks are carried out.
• working closely with the Lead Practice and lead Staff (clinical/non clinical) in member practices, to ensure appropriate staff induction, training, and appraisals/reviews are in place to support staff to undertake their roles.

Strategy:

• To implement the strategic plan of the PCN board.
• Currently this may include the setting up and management of the PCN as a limited company.
• To continuously promote the interests of the PCN and its member practices. Including representing the PCN at other meetings as required, providing feedback to the PCN Management Board.
• To develop excellent relationships with the CCG, ICS and other relevant stakeholders.

Service Delivery:

• Lead and co-ordinate the PCN implementation and delivery of all elements of the Network Contract DES to ensure compliance with local and national service requirements.
• Lead and co-ordinate the scoping, business case and implementation of projects across the PCN as part of the organisational development plan.
• Work with member GP practices to monitor progress and delivery against the Impact and Investment Fund (IIF) targets.

Finance:

• To update the board monthly on the financial position of the PCN. Including the movement towards providing the PCN Board with regular management accounts.
• Ensure all PCN funding entitlements are claimed/received on a regular basis.
• Ensure payments are issued to the member GP Practices as agreed in respect of any services provided on behalf of the PCN.
• Working closely with the PCN finance lead board member.

Other duties:

· To identify organisational improvements to enhance and improve integrated care and services to patients;

· To assist with the gathering of statistics and information when required;

· To liaise and work with different practices on an ad-hoc project basis;

· To provide day to day administrative assistance to the Winchester and Rural South PCN by supporting quality improvement and performance;

· To work closely with the relevant teams and Practices to support network implementation of agreed service changes, pathways and quality improvement;

· Report risks, issues and actions to the PCN Clinical Director or Practice Manager(s

· The above list of duties is not exhaustive and may be subject to changes as deemed necessary;

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Not to enter patients records without clinical or administrative need to do so
• This responsibility lasts in perpetuity

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

· Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role;

· Reporting potential risks identified and with due regard to Whistleblowing Policy;

• Demonstrate due regard for safeguarding and promoting the welfare of children and adults;

Equality and Diversity:

· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights;

Personal / Professional Development:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development;

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work;

· Taking responsibility for maintaining a record of own personal development;

• Working with management on any new training requirements ;

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Other:

· Carrying out other duties that are required within the role as it evolves within

the development of the organisation;

· All staff are expected to work in a flexible way, undertaking tasks which are not specifically covered by their individual description when the occasion arises;

· These additional duties will usually cover unforeseen circumstances or changes in work and they will normally be compatible with the post-holder’s regular type of work;

· If the additional responsibility or task become a regular or frequent part of the staff member’s job, it will be included in the job description in consultation with the member of staff.

Flexibility:

• Due to the still emerging nature of Primary Care Networks, the nature of this post will undoubtedly change;
• This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder;
• The post holder is required to carry out any duties that may reasonably be requested by the Partners or management team;
• No Job Description can give a complete account of all aspects of the post. Therefore, from time to time, the demands of the organisation will require adjustments in the responsibilities of the post. No such adjustments however, may be made without the agreement of the Partnership or without full consultation with the post-holder

The job description is not intended to be exhaustive and changes may be made from time to time at the discretion of the Employer, Winchester and Rural South PCN.

Person Specification

Experience

Essential

• Experience of working at a senior level in a project and/or transformation and/or business management area.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Experience of workforce planning, forecasting and development.
• Budgeting and general bookkeeping
• Experience of minute taking, preparing agendas, organising meetings.

Desirable

• Previous experience of working in the NHS.
• Previous experience of Primary care IT software (EMIS).
• Previous experience of incorporating a Company

Qualifications

Essential

• Excellent level of English and Numeracy skills
• Driving License

Desirable

• Educated to degree level
• Leadership and/or management qualification

Skills

Essential

• Good IT Skills are essential.
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face.
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians, in the interests of the PCN.
• Ability to develop business cases.
• Human resources knowledge of HR rules and ability to recruit additional staff and manage a team.
• Effective time management (planning and organising).
• Finance understanding of basic accounting principles and business finance.
• Demonstrate personal accountability, emotional resilience and work well under pressure.

Personal Qualities

Essential

• Ability to use own initiative, discretion, and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to use own initiative, discretion and sensitivity.
• Flexible and cooperative.
• Ability to identify risk and assess/manage risk when working with individuals.
• Sensitive and empathetic in distressing situations.
• Able to provide leadership and to finish work tasks.
• Problem solving and analytical skills.
• Ability to maintain confidentiality.
• Professional calm and efficient manner.
• Effective organiser, influencer and networker.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.

Equal Opportunities

Essential

• An understanding of managing diversity within the workforce and how it can impact on the post.
• Awareness of equal opportunities.

Desirable

• Experience of working in a multi-cultural environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winchester Rural South Primary Care Network

Address

Lower Lane

Bishops Waltham

Southampton

SO32 1GR

Employer's website

https://www.bishopswalthamsurgery.nhs.uk/ (Opens in a new tab)