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Broadway Surgery

Patient administrator and receptionist

The closing date is 01 October 2025

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Job summary

We are a friendly, supportive GP practice dedicated to providing high-quality healthcare to our local community. We are looking for a Patient Administrator / Receptionist to join our team. This is a key role in ensuring our patients receive an efficient and welcoming service.

Main duties of the job

  • Be the first point of contact for patients, providing a professional and friendly service both in person and by telephone.

  • Manage patient appointments: booking, amending, and cancelling via the practice system.

  • Register new patients and update medical records accurately.

  • Process repeat prescriptions and support clinical staff with administrative tasks.

  • Handle correspondence, scanning, filing, and general office duties.

  • Ensure confidentiality and data protection requirements are always met.

About us

We are a small, friendly, and supportive team, working together in a busy, high-pressured environment where flexibility, teamwork, and a positive attitude are essential.

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4879-25-0000

Job locations

179 Whitehawk Road

Brighton

East Sussex

BN1 5EE


Job description

Job responsibilities

Essential:

  • Excellent communication and interpersonal skills.

  • IT literacy and ability to learn new systems quickly.

  • Ability to work under pressure and manage competing priorities.

  • Reliable, punctual, and professional approach.
  • Commitment to patient confidentiality
  • Understanding of data protection and information governance.

Desirable:

  • Experience in administration, reception, or customer service.

  • Previous experience in a GP practice or NHS setting.

  • Knowledge of clinical systems (e.g. EMIS, SystmOne).

Job description

Job responsibilities

Essential:

  • Excellent communication and interpersonal skills.

  • IT literacy and ability to learn new systems quickly.

  • Ability to work under pressure and manage competing priorities.

  • Reliable, punctual, and professional approach.
  • Commitment to patient confidentiality
  • Understanding of data protection and information governance.

Desirable:

  • Experience in administration, reception, or customer service.

  • Previous experience in a GP practice or NHS setting.

  • Knowledge of clinical systems (e.g. EMIS, SystmOne).

Person Specification

Qualifications

Essential

  • GCSE AND ABOVE

Desirable

  • Refer to Person Specification
Person Specification

Qualifications

Essential

  • GCSE AND ABOVE

Desirable

  • Refer to Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Broadway Surgery

Address

179 Whitehawk Road

Brighton

East Sussex

BN1 5EE


Employer's website

https://thebroadwaysurgerywhitehawk.co.uk/ (Opens in a new tab)

Employer details

Employer name

Broadway Surgery

Address

179 Whitehawk Road

Brighton

East Sussex

BN1 5EE


Employer's website

https://thebroadwaysurgerywhitehawk.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

sonia mulla

sonia.mulla@nhs.net

01273600888

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4879-25-0000

Job locations

179 Whitehawk Road

Brighton

East Sussex

BN1 5EE


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