Nurse Clinical Manager

Job description

Job responsibilities

1. Key responsibilities

• Proactive leadership to manage, support and develop nursing and paramedic teams to ensure the highest standards of care.
• Provide professional leadership and mentorship to clinical staff.
• Foster a culture of continuous improvement and innovation in clinical practices
• Collaborate with the senior management team to deliver and implement the partnership strategy.
• Ensure compliance with healthcare regulations and standards.
• Oversee clinical operations and ensure efficient and effective service delivery.
• Plan and develop an appropriate staff skill mix, subject to budgetary limits.
• Be responsible for the maintenance of agreed staffing levels, supporting induction planning and on boarding
• Ensure the professional development of clinical colleagues, with regular individual reviews, annual appraisals consistent with their personal and professional needs and the development of Westongrove
• Support clinical staff in their applications for external training and education, where approved.
• Develop and implement clinical policies and procedures.
• Manage budgets and resources effectively to optimise patient care services.
• Be responsible for the standards of clinical care provided by clinical staff.
• Offer and provide clinical supervision to team or other members of the practice team
• Lead and plan vaccination and immunisation programs
• Be responsible for grievance and disciplinary matters relating to clinical staff.
• Pastoral care of the team, lead return to work interviews

• Ensure that all professionally registered clinical staff meet statutory professional requirements, e.g. the NMC Code of Professional Conduct
• Maintain own clinical knowledge and professional standards
• Lead and participate in shared learning across the practices and wider organisation and assess the impact of policy implementation on care delivery

1. Clinical Practice

• Assess,diagnose,plan,implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
• Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
• Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs
• Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate)
• Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
• Work with patients in order to support compliance with and adherence to prescribed treatments
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

• Utilise and demonstrate sensitive communication styles, to ensure patients and teams are fully informed
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Anticipate barriers to communication and take action to improve communication
• Maintain effective communication within the practice environment and with external stakeholders
• Act as an advocate for patients and colleagues
• Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate
• Communicate effectively with other team members
• Recognise peoples needs for alternative methods of communication and respond accordingly

• Recognise and work within own competence and professional code of conduct as regulated by the professional body.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Deliver care according to NSF, NICE guidelines and evidence-based care
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate
• Evaluate patients response to health care provision and the effectiveness of care
• Support and participate in shared learning across the practice and wider organisation
• Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events
• Assess the impact of policy implementation on care delivery
• Working with the practice management monitor and develop the performance of the GPN team in accordance with local policies
• Contribute to the appraisal of the performance of the team, providing feedback as appropriate
• Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance
• Working with practice management to ensure the whole team have skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour. Provide guidance and support to ensure appropriate referral if required

• Act as a clinical leader in the delivery of practice services ensuring that the needs of the patient are a priority
• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model
• Lead and support the monitoring of the clinical services strategy across the Westongrove.
• Foster and develop a culture that values continuing professional development and strive for excellence in the delivery of patient care.
• Provide leadership and facilitate the development of services e.g. with audit, benchmarking
• Support staff development in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services
• Critically evaluate and review innovations and developments that are relevant to the area of work
• Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services
• Work with practice management to ensure sufficient staff of appropriate ability, quality and skill-mix are available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes
• Contribute to the development of local guidelines, protocols and standards
• Lead and support practice complaints including educational learning from them
• Maintain effective communication with those responsible for the overall commissioning and procurement process
• Maintain active involvement in the planning and processes of practice-based commissioning or similar initiatives

1. Teamworking

• Understand own role and scope and identify how this may develop over time
• Work as an effective and responsible leader, supporting others and exploring the mechanisms to develop new ways of working
• Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence
• Create clear referral mechanisms to meet patient need
• Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Discuss, highlight and work with the team to create opportunities to improve patient care
• Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team
• Agree plans and outcomes by which to measure success

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs.
• Oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements where appropriate
• Working with the practice management, ensure the team has access to and undertakes mandatory and statutory training requirements
• Apply infection-control measures within the practice according to local and national guidelines
• Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
• Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

Person Specification

Knowledge and Skills

Essential

• Advanced clinical practice skills
• Management of patients with long-term conditions
• Management of patients with complex needs
• Clinical examination skills
• Accountability of own role and other roles in a nurse-led service
• Local and national health policy
• Wider health economy
• Clinical governance issues in primary care
• Patient group directions and associated policy
• Clinical leadership skills
• Communication skills, both written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Teaching and mentorship clinical setting
• Resource management

Desirable

• Knowledge of public health issues
• Able to identify determinants on health in the area
• Knowledge of public health issues in the area

Experience

Essential

• Clinical supervision training and experience
• Significant post registration experience
• Compiling protocols and clinical guidelines
• Clinical Leadership
• Recent primary and community experience

Desirable

• Project management
• Working with community development initiatives
• Health-needs assessment
• Nurse-led management of minor illness, minor ailments and injuries

Qualifications

Essential

• MSc or equivalent
• Relevant nursing/health degree
• Mentor/teaching qualification.

Desirable

• Community or specialist qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westongrove Partnership

Address

Wendover Health Centre

Aylesbury Road

Wendover

Aylesbury

Buckinghamshire

HP22 6LD

Employer's website

https://www.westongrove.com/ (Opens in a new tab)