Job summary
We are looking for a team player who can work within our professional team of clinical and clerical staff helping to provide the best medical service we can for our patients
Main duties of the job
Main Purpose of post:
Provide a point of contact for patients and act as a focal
point of communication between patients, doctors and other primary care staff.
Main duties and responsibilities:
1
Book appointments for patients both over the telephone
and for patients presenting at the surgery.
2
Receive patients arriving at the surgery for
appointments and deal with any queries.
3
Answer telephone enquiries and record messages from
various sources for the information of the clinical team.
4
Generate computerised repeat prescriptions to be signed
by the GP.
5
Accurately take details of acute prescriptions
requested by patients.
6
Take part in any statutory training in person and
on-line.
7
Attend practice team meetings.
8
Maintain medical records and filing system.
9
Ensure contents of handheld medical records are in
chronological order.
10 Secure
Emailing, photocopying and scanning of documents.
11 Assist
in data input of patient records.
12 Add
clinical information in patients electronic notes as advised by the clinician.
13 Ensure
that any action required from hospital letters or clinical results are dealt
with efficiently or passed onto an appropriate member of staff.
14 Work
as a Team Member and adhere to the protocols of the surgery.
15 Always
ensure patient confidentiality.
Abide by practice policies and procedures
About us
At Woodlands we have a large patient list of around 15.000 patients. We have a compliment of staff from GP partners, Managerial staff, salaried GP's, paramedic, advanced nurse practitioner, Lead Nurse, practice nurses, health care assistants. nursing associate, GP assistants, long term condition coordinator's, medical receptionists and medical secretaries, with additional staff such as clinical pharmacist, Counsellor and MSK first contact practioner.
We are hard working and supportive of all staff in the roles they play within our team
Job description
Job responsibilities
Main Purpose of post:
Provide a point of contact for patients and act as a focal
point of communication between patients, doctors and other primary care staff.
Able to provide cover for staff holidays and sickness absence, this may be at short notice.
Main duties and responsibilities:
1
Book appointments for patients both over the telephone
and for patients presenting at the surgery.
2
Receive patients arriving at the surgery for
appointments and deal with any queries.
3
Answer telephone enquiries and record messages from
various sources for the information of the clinical team.
4
Generate computerised repeat prescriptions to be signed
by the GP.
5
Accurately take details of acute prescriptions
requested by patients.
6
Take part in any statutory training in person and
on-line.
7
Attend practice team meetings.
8
Maintain medical records and filing system.
9
Ensure contents of handheld medical records are in
chronological order.
10 Secure
Emailing, photocopying and scanning of documents.
11 Assist
in data input of patient records.
12 Add
clinical information in patients electronic notes as advised by the clinician.
13 Ensure
that any action required from hospital letters or clinical results are dealt
with efficiently or passed onto an appropriate member of staff.
14 Work
as a Team Member and adhere to the protocols of the surgery.
15 Always
ensure patient confidentiality.
16 Ensure
that GP consulting rooms are prepared for GPs and Locum doctors when
necessary.
17 Ensure
the reception area is tidy and clear of any hazards.
18 Any
other delegated duties considered appropriate to the post.
19 Safeguarding
All staff who encounter children
must be aware of the practice policy for child protection. In
this policy, as in the Children Act 1989/2004, a child is anyone who has not yet reached their
18th birthday. Children therefore refers to both children and young
people.
All staff who encounter vulnerable adults must be aware of the practice
policy for safeguarding vulnerable adults.
For the purpose of this policy a vulnerable adult is any person over the age of 18 years who is
unable to take care of themselves or protect themselves from harm, crime,
neglect or abuse.
20 Policies and procedures - You are
required to abide by all the practice policies and procedures, ensuring you
review and understand any policy or procedure updates.
Job description
Job responsibilities
Main Purpose of post:
Provide a point of contact for patients and act as a focal
point of communication between patients, doctors and other primary care staff.
Able to provide cover for staff holidays and sickness absence, this may be at short notice.
Main duties and responsibilities:
1
Book appointments for patients both over the telephone
and for patients presenting at the surgery.
2
Receive patients arriving at the surgery for
appointments and deal with any queries.
3
Answer telephone enquiries and record messages from
various sources for the information of the clinical team.
4
Generate computerised repeat prescriptions to be signed
by the GP.
5
Accurately take details of acute prescriptions
requested by patients.
6
Take part in any statutory training in person and
on-line.
7
Attend practice team meetings.
8
Maintain medical records and filing system.
9
Ensure contents of handheld medical records are in
chronological order.
10 Secure
Emailing, photocopying and scanning of documents.
11 Assist
in data input of patient records.
12 Add
clinical information in patients electronic notes as advised by the clinician.
13 Ensure
that any action required from hospital letters or clinical results are dealt
with efficiently or passed onto an appropriate member of staff.
14 Work
as a Team Member and adhere to the protocols of the surgery.
15 Always
ensure patient confidentiality.
16 Ensure
that GP consulting rooms are prepared for GPs and Locum doctors when
necessary.
17 Ensure
the reception area is tidy and clear of any hazards.
18 Any
other delegated duties considered appropriate to the post.
19 Safeguarding
All staff who encounter children
must be aware of the practice policy for child protection. In
this policy, as in the Children Act 1989/2004, a child is anyone who has not yet reached their
18th birthday. Children therefore refers to both children and young
people.
All staff who encounter vulnerable adults must be aware of the practice
policy for safeguarding vulnerable adults.
For the purpose of this policy a vulnerable adult is any person over the age of 18 years who is
unable to take care of themselves or protect themselves from harm, crime,
neglect or abuse.
20 Policies and procedures - You are
required to abide by all the practice policies and procedures, ensuring you
review and understand any policy or procedure updates.
Person Specification
Experience
Essential
- Excellent computer Skills
- Excellent spoken and written English
- Dealing with the Public
- The right to work in the UK
Desirable
- Experience working in the NHS
- Experience working in an office environment
Person Specification
Experience
Essential
- Excellent computer Skills
- Excellent spoken and written English
- Dealing with the Public
- The right to work in the UK
Desirable
- Experience working in the NHS
- Experience working in an office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.