Job summary
Eden Park Surgery in Beckenham is looking to appoint a Receptionist to join a busy practice.
We have an extremley forward thinking team, and we are looking for like minded individuals to apply for this post to contibute to our team ethos.
Main duties of the job
We run total triage model using AccuRx
which has been very successful since its launch in July.
There is scope for the reception team to
become more involved in this model as we incrementally improve our processes in
order to efficiently navigate patients to access the support they require.
About us
Youll join a friendly supportive team consisting of 7 receptionists and a reception manager, working alongside 5 GP partners, 4 ANPs, 3 pharmacists and a practice nurse, who together care for around 8500 patients.
This is a part time role, with exact sessions to be agreed.
CQC rated us good in January 2024.
Part of the extremely supportive Beckenham PCN, with whom we have a very constructive and collaborative relationship.
Job description
Job responsibilities
Duties included but are not limited to:
- Usitilsation of EMIS Clinical system
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Code data on the clinical IT system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- lMaintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Job description
Job responsibilities
Duties included but are not limited to:
- Usitilsation of EMIS Clinical system
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Code data on the clinical IT system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- lMaintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Prevous experience of working within a GP Practice or Healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Experience of general practice reception/admin roles would be preferred, but full training will be provided for candidates with the right attitude.
- We use Emis Web, AccuRx and docman so some prior knowledge of these may be helpful, but training provided.
Person Specification
Experience
Essential
- Prevous experience of working within a GP Practice or Healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Experience of general practice reception/admin roles would be preferred, but full training will be provided for candidates with the right attitude.
- We use Emis Web, AccuRx and docman so some prior knowledge of these may be helpful, but training provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.