Job summary
This is an
excellent opportunity to join our expanding team!
Applicants should
have excellent communication skills and experience in a general practice
environment is preferred.The post is a
permanent position, preferable full time however hours can be discussed, and
salary depends on experience. We have a great team spirit and the health and wellbeing of all our staff is very important to us.
Main duties of the job
Main Job Tasks and Responsibilities
Answer, screen and transfer inbound phone calls
Receive and direct visitors and patients
Assist in reception duties, both face to face and over the telephone.
Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.
Facilitate communications between the Practice and its patients and the Extended primary Care Team District Nurses, Health Visitors, Midwives.
Open, sort and distribute incoming correspondence
Create and manage electronic tasks appropriately
Maintain electronic and hard copy filing system
Handle requests for information and data
Resolve administrative problems and enquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently
Comply with Health and Safety procedures
Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.
About us
About us
We are a friendly, family practice offering quality clinical care to our growing list of over 8000 patients. Our premises is situated on the A690 in Sunderland, easily reached from the A19 & A1.
Our team is composed of 3 GPs partners, 1 Salaried GP, 4 Nurse Practitioners, 2 Practice Nurses, 1 Nurse Associate, 3 Healthcare Assistants and a team of Administrators.
Job description
Job responsibilities
Main Job Tasks and Responsibilities
Answer, screen and transfer inbound phone calls
Receive and direct visitors and patients
Assist in reception duties, both face to face and over the telephone.
Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.
Facilitate communications between the Practice and its patients and the Extended primary Care Team - District Nurses, Health Visitors, Midwives
Open, sort and distribute incoming correspondence
Create and manage electronic tasks appropriately
Maintain electronic and hard copy filing system
Handle requests for information and data
Resolve administrative problems and enquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently
Comply with Health and Safety procedures
Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.
Education and Experience
Computer skills and knowledge of relevant software
Knowledge of the safe operation of standard office equipment.
Knowledge of clerical and administrative procedures and systems such as filing and record keeping
Knowledge of principles and practices of basic office management
Understanding of Patient Confidentiality
Key Competencies
- Communication skills - written and verbal
- Planning and organising
- Prioritising
- Problem assessment and problem solving
- Information gathering and information monitoring
- Attention to detail and accuracy
- Flexibility
- Adaptability
- Customer service orientation
- Teamwork
Equality and Diversity
- Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
- Respect the privacy, dignity, needs and beliefs of patients and carers
- Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
- Act as a chaperone if trained.
Job description
Job responsibilities
Main Job Tasks and Responsibilities
Answer, screen and transfer inbound phone calls
Receive and direct visitors and patients
Assist in reception duties, both face to face and over the telephone.
Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.
Facilitate communications between the Practice and its patients and the Extended primary Care Team - District Nurses, Health Visitors, Midwives
Open, sort and distribute incoming correspondence
Create and manage electronic tasks appropriately
Maintain electronic and hard copy filing system
Handle requests for information and data
Resolve administrative problems and enquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently
Comply with Health and Safety procedures
Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.
Education and Experience
Computer skills and knowledge of relevant software
Knowledge of the safe operation of standard office equipment.
Knowledge of clerical and administrative procedures and systems such as filing and record keeping
Knowledge of principles and practices of basic office management
Understanding of Patient Confidentiality
Key Competencies
- Communication skills - written and verbal
- Planning and organising
- Prioritising
- Problem assessment and problem solving
- Information gathering and information monitoring
- Attention to detail and accuracy
- Flexibility
- Adaptability
- Customer service orientation
- Teamwork
Equality and Diversity
- Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
- Respect the privacy, dignity, needs and beliefs of patients and carers
- Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
- Act as a chaperone if trained.
Person Specification
Qualifications
Essential
- GCSE grade A-C in maths and English
Desirable
- NVQ Level 2-3 in Business / Admin
Experience
Essential
- The ideal candidate will have experience in working in General Practice for a minimum of 1 year.
Person Specification
Qualifications
Essential
- GCSE grade A-C in maths and English
Desirable
- NVQ Level 2-3 in Business / Admin
Experience
Essential
- The ideal candidate will have experience in working in General Practice for a minimum of 1 year.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.