Clinical General Practice Assistant (GPA)

Job description

Job responsibilities

Key Responsibilities

Support the PCN management team in the delivery of the Network Contract DES, Quality and Outcome Framework and other contract specifications.

Taking minutes at PCN meetings and ensure that actions are recorded, disseminated, and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update.

Provide data administration support to the PCN management team as required.

Training other clinical and non-clinical staff on clinical coding practices.

Support in implementing new IT systems and training of staff.

Providing administration support for public health campaigns e.g. vaccination clinics and ensuring relevant information is available for the clinician at a patients appointment;

Supporting data quality of coding on the clinical systems through audit;

Participating in the management of patient complaints and significant events, and participate in the identification of any necessary learning brought about through incidents and learning events;

Support with chronic disease and drug monitoring recall systems

Providing support for projects within the Primary Care Network

Maintain accurate records and statistical returns as required, including providing patient-related information for entering Clinical Reporting Systems, within the required time frame.

Cover reception on occasion, answering patient queries, booking patients in for appointments and, where necessary, arrange follow up appointment.

Interrogate clinical system to provide reports

Extracting information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests and follow up appointments of patients.

Explaining treatment procedures, processes, and pathways to patients

Liaise with outside agencies, for example Complex Care and Social Services

In the course of seeking treatment, patients entrust practice staff with, or allow us to gather, sensitive information in relation to their health and other matters.

Comply with legislation with regards to data protection act and ensure confidentiality is maintained at all times.

The post-holder must regard all information relating to patients and their carers, practice staff and other healthcare workers (as well as information relating to the practice as a business organisation) as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality, data protection legislation and the protection of personal and sensitive data, as well as other related healthcare legislation (e.g. the NHS Confidentiality Code of Practice)

The post-holder will comply with practice policies, procedures and clinical guidelines for self and others. This includes (but not limited to):

Identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Identifying issues and hazards / risks in relation to other work areas within the business

Awareness of national standards of infection control and cleanliness, as well as ownership of infection control and clinically based patient care protocols and implementing them across the practice.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate.

Identifying the risks involved in work activities, raising them with appropriate management and managing those risks across clinical and patient processes.

Safe management of sharps procedures, including training, use, storage and disposal

Keeping own work areas and general / patient areas generally clean, sterile, assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers

Demonstrate due regard for safeguarding and promoting the welfare of children.

Routine management of own team / team areas, and maintenance of work space standards;

Waste management, including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Support people who need assistance in exercising their rights.

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Experience of clinical and administrative work
• Experience of Phlebotomy
• Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel
• Experience and good working knowledge of patient/client confidentiality
• Experience of prioritising own workload in a busy working environment

Desirable

• Experience of carrying out ECGs and blood pressure tests
• Knowledge of current QoF and enhanced services
• Experience of working in a GP practice or healthcare environment

Personal Qualities and Attributes/Other

Essential

• Strong customer focus
• Ability to cope with multiple demands
• Willingness and ability to participate in attending training courses relation to the role
• Positive attitude & self-motivated
• Flexible working attitude

Desirable

• Full driving licence

Qualifications

Essential

• Educated GCSE level (with a GCSE pass in English and Maths)/equivalent or equivalent experience working in a similar role
• Phlebotomy trained

Desirable

• Qualification in health or social care allied profession
• Further training or qualifications relating to administration

Knowledge & Skills

Essential

• Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
• Excellent organisational skills and meticulous with good time management skills
• Ability to build strong relationships with colleagues at all levels
• Excellent degree of accuracy and attention to detail
• Ability to produce reports
• Ability to work alone and part of a team and promote a good team spirit
• Excellent IT skills
• Able to take an overview and prioritise effectively
• Understanding of basic health and social care terminology

Desirable

• Familiarity with IT systems currently in use in health and social care settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yeovil Primary Care Network

Address

Abbey Manor Medical Practice

The Forum

Yeovil

Somerset

BA21 3TL

Employer's website

https://yeovilpcn.gpweb.org.uk/ (Opens in a new tab)