Job summary
This is a fantastic chance for
someone to adopt an innovative approach to healthcare.
You will identify individuals
with complex needswho might benefit from a proactive care evaluation to
help them achieve better health outcomes. Providing tailored assistance to
patients, carers, and families to enable them to actively engage in their own
healthcare.
The postholder will be a key member of the Yeovil PCN team, working with the
larger Neighbourhood Team to offer personalised, patient-centred care.
The post holder will undertake
Personalised Care Training to support in their role.
When not visiting patients in their homes or care homes, the poster holder will
be needed to work on-site at Abbey Manor Medical Centre in Yeovil.
The PCN's core business hours are
Monday through Friday, 0830 - 1630.
Main duties of the job
Please see job description for full list of responsibilities
Responsibilities
Manage and prioritise a caseload of patients with complex needs,
in accordance with the health and well =being needs of the population through
taking an approach that is non-judgemental, based on strong communication and
negotiation skills, while considering the whole person when addressing existing
issues.
Where medical treatment needs review or modifying, the Health
& Wellbeing Coach will refer people back to other health professionals
within the PCN or practice.
Utilise existing IT and participate in MDT (Multi-Disciplinary
Teams) meetings, with an aim to identify those that would benefit most from
health coaching.
Provide
personalised support to individuals, their families and carers to support them
to be active participants in their own healthcare; empowering them to manage
their own health and wellbeing and live independently.
Providing interventions such as self-management education and peer
support.
Supporting patients to establish and attain goals that are
important to the patient.
Supporting personal choice and positive risk taking while ensuring
that patients understand accountability of their own actions and decisions,
thus encouraging the proactive prevention of further illnesses.
Collaborate with wider Neighbourhood team to promote cross
organisation working
About us
The Yeovil Primary Care Network (PCN) is an exciting and creative place
to work.
Yeovil PCN was founded in 2019 and has continued to improve and enhance the
services it provides to its community.
We are a cooperation of five GP practices in Yeovil and a central PCN Hub team
situated at Abbey Manor Medical Centre, and we aspire to provide clinical
excellence and proactive patient-centered care.
Our successful services currently include a thriving Community Investigation
Hub, the County's top performing covid and flu vaccination programme, our
supportive and engaging Care Home and Proactive Care team, our highly regarded
Physiotherapy team and the NHS Health Check Service, which we were recently
awarded.
We also have fresh and interesting initiatives in the works, and we
think that our employees are the primary drivers of innovation and delivery,
therefore we invest in their training and development.
We are committed to strengthening our connections with community
services and other system partners in order to overcome obstacles and establish
an Integrated Neighbourhood Team that will enable us to deliver significant
patient-centered care.
Staff also benefit from the NHS Pension Scheme, Blue Light Card and
other discount opportunities and competitive annual leave and bank holiday
entitlement.
Job description
Job responsibilities
Role Summary
This is a fantastic chance for someone to adopt an innovative approach to healthcare.
You will identify individuals with complex needswho might benefit from a proactive care evaluation to help them achieve better health outcomes. Providing tailored assistance to patients, carers, and families to enable them to actively engage in their own healthcare. The postholder will be a key member of the Yeovil PCN team, working with the larger Neighbourhood Team to offer personalised, patient-centred care.
The post holder will undertake Personalised Care Training to support in their role.
When not visiting patients in their homes or care homes, the poster holder will be needed to work on-site at Abbey Manor Medical Centre in Yeovil.
PCN's core business hours are Monday through Friday, 0830 - 1630.
Responsibilities
Manage and prioritise a caseload of patients with complex needs, in accordance with the health and wellbeing needs of the population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.
Where medical treatment needs review or modifying, the Health & Wellbeing Coach will refer people back to other health professionals within the PCN or practice.
Utilise existing IT and participate in MDT (Multi-Disciplinary Teams) meetings, with an aim to identify those that would benefit most from health coaching.
Provide personalised support to individuals, their families and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently.
Providing interventions such as self-management education and peer support.
Supporting patients to establish and attain goals that are important to the patient.
Supporting personal choice and positive risk taking while ensuring that patients understand accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
Collaborate with wider Neighbourhood team to promote cross organisation working
Clinical Governance
Identify risk issues that impact on peoples health or social care needs.
Take appropriate action to the significance of the risk and consistent with protection procedures, applying protection procedures, following lone worker procedure.
Demonstrate effective team working inclusive of all relevant professionals.
Report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers.
Contribute towards audit and data collection as required.
Once assessed as competent will be accountable for their own practice within their area of responsibility when identified and agreed with the line manager.
Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Work with the Clinical Lead to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present.
Miscellaneous
Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
The role will be contracted under Symphony HealthCare services on behalf of Yeovil Primary Care Network
Job description
Job responsibilities
Role Summary
This is a fantastic chance for someone to adopt an innovative approach to healthcare.
You will identify individuals with complex needswho might benefit from a proactive care evaluation to help them achieve better health outcomes. Providing tailored assistance to patients, carers, and families to enable them to actively engage in their own healthcare. The postholder will be a key member of the Yeovil PCN team, working with the larger Neighbourhood Team to offer personalised, patient-centred care.
The post holder will undertake Personalised Care Training to support in their role.
When not visiting patients in their homes or care homes, the poster holder will be needed to work on-site at Abbey Manor Medical Centre in Yeovil.
PCN's core business hours are Monday through Friday, 0830 - 1630.
Responsibilities
Manage and prioritise a caseload of patients with complex needs, in accordance with the health and wellbeing needs of the population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.
Where medical treatment needs review or modifying, the Health & Wellbeing Coach will refer people back to other health professionals within the PCN or practice.
Utilise existing IT and participate in MDT (Multi-Disciplinary Teams) meetings, with an aim to identify those that would benefit most from health coaching.
Provide personalised support to individuals, their families and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently.
Providing interventions such as self-management education and peer support.
Supporting patients to establish and attain goals that are important to the patient.
Supporting personal choice and positive risk taking while ensuring that patients understand accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
Collaborate with wider Neighbourhood team to promote cross organisation working
Clinical Governance
Identify risk issues that impact on peoples health or social care needs.
Take appropriate action to the significance of the risk and consistent with protection procedures, applying protection procedures, following lone worker procedure.
Demonstrate effective team working inclusive of all relevant professionals.
Report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers.
Contribute towards audit and data collection as required.
Once assessed as competent will be accountable for their own practice within their area of responsibility when identified and agreed with the line manager.
Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Work with the Clinical Lead to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present.
Miscellaneous
Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
The role will be contracted under Symphony HealthCare services on behalf of Yeovil Primary Care Network
Person Specification
Qualifications
Essential
- Educated to GCSE level with a pass in English and Maths)/ Equivalent or Equivalent experience working in a similar role
Desirable
- NVQ Level 3, Advanced level or equivalent or working towards a commitment to professional and personal development
- Personalised Care Training
Experience
Essential
- Ability to build relationships with patients, their families and carers
- Able to listen and empathise with people in a non-judgemental way
- Experience of supporting with patients with complex needs to understand what is important to patients with regards to their own health and wellbeing
- Experience of working in or with a Care Home setting
- High level of clerical and administrative work
- Good understanding of operating Microsoft Office including Word, Power Point and Excel
- Good working knowledge of patient/client confidentiality
- Experience of prioritising own workload in a busy working environment
Desirable
- Experience of working in a GP practice or healthcare environment
Knowledge & Skills
Essential
- Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
- Excellent organisational skills and meticulous with good time management skills
- Ability to build strong relationships with colleagues at all levels
- Communicate and support patients with complex needs
- Good degree of accuracy and attention to detail
- Ability to work alone and part of a team and promote a good team spirit
- Excellent IT skills including knowledge and experience in Microsoft Office applications
- Able to take an overview and prioritise effectively
Desirable
- Understanding of Primary Care Networks and network Direct Enhanced Service
Personal Qualities and Attributes/Other
Essential
- Must hold valid driving licence and own means of transport
- Strong patient centred focus
- Ability to cope with multiple demands
- Willingness and ability to participate in attending training courses relation to the role
- Positive attitude & self-motivated
- Great team worker
Person Specification
Qualifications
Essential
- Educated to GCSE level with a pass in English and Maths)/ Equivalent or Equivalent experience working in a similar role
Desirable
- NVQ Level 3, Advanced level or equivalent or working towards a commitment to professional and personal development
- Personalised Care Training
Experience
Essential
- Ability to build relationships with patients, their families and carers
- Able to listen and empathise with people in a non-judgemental way
- Experience of supporting with patients with complex needs to understand what is important to patients with regards to their own health and wellbeing
- Experience of working in or with a Care Home setting
- High level of clerical and administrative work
- Good understanding of operating Microsoft Office including Word, Power Point and Excel
- Good working knowledge of patient/client confidentiality
- Experience of prioritising own workload in a busy working environment
Desirable
- Experience of working in a GP practice or healthcare environment
Knowledge & Skills
Essential
- Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly
- Excellent organisational skills and meticulous with good time management skills
- Ability to build strong relationships with colleagues at all levels
- Communicate and support patients with complex needs
- Good degree of accuracy and attention to detail
- Ability to work alone and part of a team and promote a good team spirit
- Excellent IT skills including knowledge and experience in Microsoft Office applications
- Able to take an overview and prioritise effectively
Desirable
- Understanding of Primary Care Networks and network Direct Enhanced Service
Personal Qualities and Attributes/Other
Essential
- Must hold valid driving licence and own means of transport
- Strong patient centred focus
- Ability to cope with multiple demands
- Willingness and ability to participate in attending training courses relation to the role
- Positive attitude & self-motivated
- Great team worker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.