Prescribing Clerk

Job description

Job responsibilities

Link/liaise with local strategic groups (e.g. ICCs/PCN) to ensure work is aligned with local health and wellbeing priorities.

Establish positive working relationships and effective communication with the Workington GP Practices, integrated care health and care teams, and a range of local voluntary sector and community organisations.

Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Communicate effectively to overcome communication barriers with patients and the public displaying emotional crisis, vulnerability, verbal/physical aggression, learning difficulties, recognising the need for alternative methods of communication.

The ability to communicate in a clear and concise manner both written and oral, displaying an awareness of the needs of the patinets and making reasonable adjustments to communicate effectively

Ability to cope with frequently challenging, diverse and stressful situations.

Admin & Professional

To use highly developed knowledge and skills to provide high standards of patient centred care.

To maintain accurate contemporaneous records on all aspects of the care process and patient contact.

To ensure that all project paperwork e.g. performance information is completed and available in a timely manner.

Contribute to the development of the service, e.g. developing service pathways, paperwork and sharing good practice across Workington and North Cumbria.

Awareness of, and compliance with, all relevant local/clinical policies and guidelines.

Participate in data collection data for audit purposes and be responsible for monitoring progress against key performance targets.

Effectively manage own time, workload and resources.

Value and respect colleagues, other members of staff and patients and show commitment to working as a team member.

To attend and participate in practice clinical meetings and other multi-disciplinary meetings where necessary.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other health care workers or the business of the Practices may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of sensitive data.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Education

Participate in clinical supervision

To be accountable for own professional development including compliance with all mandatory training such as Safeguarding and Information Governance.

To maintain own competency in line with GPhC requirements

Making effective use of training to update knowledge and skills

Health & Safety

Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

Use personal security systems within the workplace according to local guidelines

Identify risks involved in work activities and undertaking such activities in a way that manages risks

You are also required to make yourself aware of the site health and safety policy and how to report any accidents/incidents.

Person Specification

Experience

Essential

• GCSE qualifications or equivalent
• Excellent communication (orally and written)
• The ability to manage multiple activities
• Experience in use of IT systems e.g. MS Outlook, MS Word, Excel and the internet
• Ability to prioritise and work to tight deadlines when faced with conflicting demands
• Work methodically with accuracy ensuring attention to detail

Desirable

• Experience of working in primary care or pharmacy
• Knowledge and experience in the use of EMIS clinical system
• Customer service skills

Personal Attributes

Essential

• Able to work in an accurate and efficient manner
• Willingness to work flexibly
• Work with honesty and integrity
• To be an active, approachable and supportive member of the practice team
• To have a positive can do attitude and approach towards problem solving whilst always working within the scope of the role

Core Values

Essential

• Strong commitment to the vision and values of NCPC
• Ability to work as part of a team and establish good working relationships at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL

Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)