Job summary
TOP APPLY FOR THIS POSITION PLEASE FOLLOW:-https://northcumbriaprimarycareltd.peoplehr.net/jobboard
Are you an enthusiastic, hard-working, motivated
individual who likes to work in a busy, fast paced ever changing team
environment? Do you have a positive attitude towards self-improvement, learning
and development?
Then we have a role for you.
An exciting opportunity has arisen for an IT Support
Administrator to join North Cumbria Primary Care based at James Street Surgery providing
support to the Workington Locality. The role will support practice with
delivering excellent patient care in accordance with NCPC values and beliefs.
Main duties of the job
TOP APPLY FOR THIS POSITION PLEASE FOLLOW:-https://northcumbriaprimarycareltd.peoplehr.net/jobboard
Working to the
Service Delivery Lead supervised by Copeland Informational Analyst and Digital
Support Officer to provide digital and IT Administrative support for the merged
5 NCPC practices in Workington. This
role will support the Service Delivery Lead and Copeland Information Analyst
and Digital support officer in providing timely data, maintaining an up to date
social media presence, setting up and supporting staff with software such as EMIS
Web, Ardens products, AccuRX, social media and website content, working with practices
to utilise the tools given to us, to deliver patient information, and any other
related tasks.
Hardware and
Network support is supported by e-health. Your role will be to report any
issues to the e-health helpdesk and ensure they are actioned in a timely
manner, and liaise with the local e-health team to ensure smooth running of all
hardware and network systems. This is
more of an IT Administration role, than a technical role, although some
technical knowledge will be an advantage.
You will be asked
to attend meetings as a representative for your locality, and work with other
NHS bodies to encourage and support shared care across all services available.
About us
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North Cumbria Primary Care Ltd (NCPC) is an innovative not for profit social enterprise, established to create a network of great surgeries which sustains and supports the development of general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support.
Primary Care in Workington is currently going through a major transformational redesign of our clinical model to develop and sustain primary care services, support new ways of working to increase efficiency and improve patient experience of the services we deliver.
Job description
Job responsibilities
Duties and Responsibilities
Responsible for the
development and ongoing utilisation of digital communications with patients.
Responsible for
setting up and ongoing management of Ardens and other patient support packages
where required.
Working with the Copeland Information Analyst and Digital Support Officer
to provide day to day support for members of the practice team in accessing
patient data via searches etc.
Encourage and train
and support staff to carry out routine
troubleshooting of IT equipment
Keep social media
accounts up to date with regular and urgent practice updates.
Update practice
websites in line with NCPC guidance.
Ensure that the
practice meet Information Governance requirements and provide support to staff
in this area.
Support practice
improvements in the use of IT equipment and Systems, working with practice
staff to improve workflow and create efficiencies.
Provide support for
Service Delivery Leads in induction training for all new staff.
Setting up of NHS Smartcards and ongoing management.
Liaising with external companies that supply us with services. i.e phone
systems.
Provide administrative support setting up and maintaining user accounts
on all systems.
Job description
Job responsibilities
Duties and Responsibilities
Responsible for the
development and ongoing utilisation of digital communications with patients.
Responsible for
setting up and ongoing management of Ardens and other patient support packages
where required.
Working with the Copeland Information Analyst and Digital Support Officer
to provide day to day support for members of the practice team in accessing
patient data via searches etc.
Encourage and train
and support staff to carry out routine
troubleshooting of IT equipment
Keep social media
accounts up to date with regular and urgent practice updates.
Update practice
websites in line with NCPC guidance.
Ensure that the
practice meet Information Governance requirements and provide support to staff
in this area.
Support practice
improvements in the use of IT equipment and Systems, working with practice
staff to improve workflow and create efficiencies.
Provide support for
Service Delivery Leads in induction training for all new staff.
Setting up of NHS Smartcards and ongoing management.
Liaising with external companies that supply us with services. i.e phone
systems.
Provide administrative support setting up and maintaining user accounts
on all systems.
Person Specification
Experience
Essential
- Previous experience working in General Practice or other health care provider
- Experience with dealing with the public/patients
- Meeting Quality Targets
- Use of Microsoft Office
Desirable
- Previous experience within a health care role or primary care
- Experience in EMIS Web
- Previous experience of the EMIS clinical system
Qualifications
Essential
- 5 x GCSEs including Maths and English or equivalent.
- A demonstrable commitment to professional development.
Desirable
- IT or digital qualification
Knowledge/Skills
Essential
- Excellent communication skills
- Good written communication skills, clear concise record keeping
- IT Skills
- Time management, able to prioritise and organise own workload
Other
Essential
- Flexibility of working hours / ability to work at desired times which may include working extended access, late evenings, weekends to cover 7 day operation
- To cover holidays and sickness
Desirable
- Clean Driving Licence if applicable
Qualities/ Attributes
Essential
- Excellent people skills, friendly and caring and able to deliver high standards of patient / customer care
- Able to demonstrate enthusiasm to develop skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload and priorities
- Ability to work as part of an integrated multi- skilled team
- Pleasant and Articulate
- Able to work under pressure and remain calm
- Caring, empathetic, discreet and has the integrity to handle difficult situations
- Able to work in a changing environment and can adapt well to change
Person Specification
Experience
Essential
- Previous experience working in General Practice or other health care provider
- Experience with dealing with the public/patients
- Meeting Quality Targets
- Use of Microsoft Office
Desirable
- Previous experience within a health care role or primary care
- Experience in EMIS Web
- Previous experience of the EMIS clinical system
Qualifications
Essential
- 5 x GCSEs including Maths and English or equivalent.
- A demonstrable commitment to professional development.
Desirable
- IT or digital qualification
Knowledge/Skills
Essential
- Excellent communication skills
- Good written communication skills, clear concise record keeping
- IT Skills
- Time management, able to prioritise and organise own workload
Other
Essential
- Flexibility of working hours / ability to work at desired times which may include working extended access, late evenings, weekends to cover 7 day operation
- To cover holidays and sickness
Desirable
- Clean Driving Licence if applicable
Qualities/ Attributes
Essential
- Excellent people skills, friendly and caring and able to deliver high standards of patient / customer care
- Able to demonstrate enthusiasm to develop skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own initiative, judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload and priorities
- Ability to work as part of an integrated multi- skilled team
- Pleasant and Articulate
- Able to work under pressure and remain calm
- Caring, empathetic, discreet and has the integrity to handle difficult situations
- Able to work in a changing environment and can adapt well to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
