IT Support Officer / Administrator

Job responsibilities

Working to the Locality Lead supervised by NCPC Informational Analyst and Digital Support Officers to provide digital and IT support for 6 practice sites. This role will support the Locality Lead and NCPC Information Analyst and Digital support officer in providing timely data, maintaining an up to date social media presence, setting up and supporting patient supporting software such as Ardens, social media and website content, working with practices to utilise text messaging to deliver patient information, and any other related tasks.

Duties and Responsibilities

Responsible for the development and ongoing utilisation of digital communications with patients.

Responsible for setting up and ongoing management of Ardens and other patient support packages where required.

Working with the NCPC Information Analyst and Digital Support Officer to provide day to day support for members of the practice team in accessing patient data via searches etc.

Encourage and train and support staff to carry out routine troubleshooting of IT equipment

Keep social media accounts up to date with regular and urgent practice updates.

Update practice websites in line with NCPC guidance.

Ensure that the practice meet Information Governance requirements and provide support to staff in this area.

Support practice improvements in the use of IT equipment and Systems, working with practice staff to improve workflow and create efficiencies.

Provide support for Service Delivery Leads where required.

Core Values

Essential

• Strong commitment to the vision and values of NCPC.
• Genuine interest in and commitment to the needs of the local community.
• Commitment to the development of people and services, as required by NCPC.

Experience

Essential

• Excellent communication skills.
• Good written communication skills, clear concise record keeping
• IT Skills.
• Time management, able to prioritise and organise own workload.
• Excellent people skills, friendly and caring and able to deliver high standards of patient/customer care.
• Able to demonstrate enthusiasm to develop skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own initiative, judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload and priorities.
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate.
• Able to work under pressure and remain calm.
• Caring, empathetic, discreet and has the integrity to handle difficult situations.
• Able to work in a changing environment and can adapt well to change.

Desirable

• Experience of Primary Care

Other Requirements

Essential

• Flexibility of working hours / ability to work at desired times which includes working extended access, late evenings, weekends to cover 7 day operation.
• To cover holidays and sickness.

Desirable

• Full clean UK Driving Licence

Qualifications

Essential

• 5 x GCSEs including Maths and English or equivalent.
• A demonstrable commitment to professional development.

Desirable

• Previous experience within a health care role.
• Experience in EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).