IT Support Officer

James Street Group Practice

Information:

This job is now closed

Job summary

Are you an enthusiastic, hard-working, motivated individual who likes to work in a busy, fast paced ever changing team environment? Do you have a positive attitude towards self-improvement, learning and development?

Then we have a role for you.

Our towns five GP practices have recently merged and an exciting opportunity has arisen for an enthusiastic, motivated and hard-working IT Support Officer. You will support the Locality Lead and work under the supervision of NCPC Informational Analyst and Digital Support Officers to provide digital and IT support for 6 practice sites.

Main duties of the job

The role involves providing timely data, maintaining an up to date social media presence, setting up and supporting patient supporting software such as Ardens, social media and website content, working with practices to utilise text messaging to deliver patient information, and any other related tasks. You must be a good team player with excellent communication skills, self-motivated and have a polite manner and flexible approach.

About us

North Cumbria Primary Care Ltd (NCPC) is an innovative not for profit social enterprise, established to create a network of great surgeries which sustains and supports the development of general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support. Primary Care in Workington is currently going through a major transformational redesign of our clinical model to develop and sustain primary care services, support new ways of working to increase efficiency and improve patient experience of the services we deliver.

Date posted

18 September 2021

Pay scheme

Other

Salary

£18,500 to £19,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4837-21-6346

Job locations

James Street

Workington

Cumbria

CA14 2DL


Job description

Job responsibilities

Working to the Locality Lead supervised by NCPC Informational Analyst and Digital Support Officers to provide digital and IT support for 6 practice sites. This role will support the Locality Lead and NCPC Information Analyst and Digital support officer in providing timely data, maintaining an up to date social media presence, setting up and supporting patient supporting software such as Ardens, social media and website content, working with practices to utilise text messaging to deliver patient information, and any other related tasks.

Duties and Responsibilities

Responsible for the development and ongoing utilisation of digital communications with patients.

Responsible for setting up and ongoing management of Ardens and other patient support packages where required.

Working with the NCPC Information Analyst and Digital Support Officer to provide day to day support for members of the practice team in accessing patient data via searches etc.

Encourage and train and support staff to carry out routine troubleshooting of IT equipment

Keep social media accounts up to date with regular and urgent practice updates.

Update practice websites in line with NCPC guidance.

Ensure that the practice meet Information Governance requirements and provide support to staff in this area.

Support practice improvements in the use of IT equipment and Systems, working with practice staff to improve workflow and create efficiencies.

Provide support for Service Delivery Leads where required.

Job description

Job responsibilities

Working to the Locality Lead supervised by NCPC Informational Analyst and Digital Support Officers to provide digital and IT support for 6 practice sites. This role will support the Locality Lead and NCPC Information Analyst and Digital support officer in providing timely data, maintaining an up to date social media presence, setting up and supporting patient supporting software such as Ardens, social media and website content, working with practices to utilise text messaging to deliver patient information, and any other related tasks.

Duties and Responsibilities

Responsible for the development and ongoing utilisation of digital communications with patients.

Responsible for setting up and ongoing management of Ardens and other patient support packages where required.

Working with the NCPC Information Analyst and Digital Support Officer to provide day to day support for members of the practice team in accessing patient data via searches etc.

Encourage and train and support staff to carry out routine troubleshooting of IT equipment

Keep social media accounts up to date with regular and urgent practice updates.

Update practice websites in line with NCPC guidance.

Ensure that the practice meet Information Governance requirements and provide support to staff in this area.

Support practice improvements in the use of IT equipment and Systems, working with practice staff to improve workflow and create efficiencies.

Provide support for Service Delivery Leads where required.

Person Specification

Core Values

Essential

  • Strong commitment to the vision and values of NCPC.
  • Genuine interest in and commitment to the needs of the local community.
  • Commitment to the development of people and services, as required by NCPC.

Experience

Essential

  • Excellent communication skills.
  • Good written communication skills, clear concise record keeping
  • IT Skills.
  • Time management, able to prioritise and organise own workload.
  • Excellent people skills, friendly and caring and able to deliver high standards of patient/customer care.
  • Able to demonstrate enthusiasm to develop skills.
  • An understanding, acceptance and adherence to the need for strict confidentiality.
  • Ability to use own initiative, judgement, resourcefulness and common sense.
  • Ability to work without direct supervision and determine own workload and priorities.
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate.
  • Able to work under pressure and remain calm.
  • Caring, empathetic, discreet and has the integrity to handle difficult situations.
  • Able to work in a changing environment and can adapt well to change.

Desirable

  • Experience of Primary Care

Other Requirements

Essential

  • Flexibility of working hours / ability to work at desired times which includes working extended access, late evenings, weekends to cover 7 day operation.
  • To cover holidays and sickness.

Desirable

  • Full clean UK Driving Licence

Qualifications

Essential

  • 5 x GCSEs including Maths and English or equivalent.
  • A demonstrable commitment to professional development.

Desirable

  • Previous experience within a health care role.
  • Experience in EMIS Web.
Person Specification

Core Values

Essential

  • Strong commitment to the vision and values of NCPC.
  • Genuine interest in and commitment to the needs of the local community.
  • Commitment to the development of people and services, as required by NCPC.

Experience

Essential

  • Excellent communication skills.
  • Good written communication skills, clear concise record keeping
  • IT Skills.
  • Time management, able to prioritise and organise own workload.
  • Excellent people skills, friendly and caring and able to deliver high standards of patient/customer care.
  • Able to demonstrate enthusiasm to develop skills.
  • An understanding, acceptance and adherence to the need for strict confidentiality.
  • Ability to use own initiative, judgement, resourcefulness and common sense.
  • Ability to work without direct supervision and determine own workload and priorities.
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate.
  • Able to work under pressure and remain calm.
  • Caring, empathetic, discreet and has the integrity to handle difficult situations.
  • Able to work in a changing environment and can adapt well to change.

Desirable

  • Experience of Primary Care

Other Requirements

Essential

  • Flexibility of working hours / ability to work at desired times which includes working extended access, late evenings, weekends to cover 7 day operation.
  • To cover holidays and sickness.

Desirable

  • Full clean UK Driving Licence

Qualifications

Essential

  • 5 x GCSEs including Maths and English or equivalent.
  • A demonstrable commitment to professional development.

Desirable

  • Previous experience within a health care role.
  • Experience in EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL


Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL


Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Delivery Lead

Lauren Turnbull

lauren.turnbull@gp-a82047.nhs.uk

07881276243

Date posted

18 September 2021

Pay scheme

Other

Salary

£18,500 to £19,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4837-21-6346

Job locations

James Street

Workington

Cumbria

CA14 2DL


Supporting documents

Privacy notice

James Street Group Practice's privacy notice (opens in a new tab)