Job summary
We are looking for someone who is a team player who is welcoming, empathetic and patient.
We have a well established and supportive team, who all work together to ensure the best possible care is offered to our patients.
If you are looking for a great team who are supportive, friendly and welcoming then this role is for you, no day is the same, we have very supportive patients and a long established patient participation group.
Main duties of the job
Duties and responsibilities include:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
Maintaining and monitoring the Practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Taking messages and passing on information.
Handling general enquiries, explaining surgery procedures.
Dealing with actions requested by the GPs/Nurses from incoming post/results.
Processing repeat prescriptions in accordance with Practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.
Providing cover for members of the Reception/Administrative Team during periods of sickness and annual leave.
Assisting Reception Supervisor in routine clerical/administrative duties.
Attending Meetings/training as necessary.
Handling and recording payment for private services.
About us
We are a practice based in Shrewsbury Shropshire. The practice has a list size of approximately 10,900 patients. We are a training practice with 6 GP Partners, 2 Salaried GP, 2 Practice Nurses, 4 HCA's, 1 ACP & 1 PA. We are a part of the Shrewsbury Primary Care Network and work in partnership with 11 other Shrewsbury practices. The non clinical team consists of a Practice Manager, an Assistant Manager, a Reception Supervisor, Secretarial Manager, Receptionists, Data Administrators & Secretaries. We are a very supportive and friendly team with people who are moving on for retirement.
Job description
Job responsibilities
The following are the core responsibilities of
the medical receptionist. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels. This job description may be amended in consultation with the post
holder as developments evolve, and as part of the appraisal process.
Receiving incoming calls and contacting
patients by telephone, text, email or
letter
To arrange appointments for patients via our computerised
appointments system
Support the clinical team with tasks
Shredding, filing & photocopying
General office duties
Emails and AccuRx
Emis & Docman tasks
Support with QOF
Taking and relaying messages over the telephone and face-to-face
Deal with visit requests & provide the necessary paperwork for
doctors
Receiving patients and visitors at the reception desk and
consulting with other members of the team
Deal with requests for prescriptions, reports, etc, and checking
patient identifiable information, all in line with Practice protocols
Processing prescriptions and amending patient details
Dealing with new patients documentation & temporary residents
and entering details onto the system and creating new patient files
Process patients change of address computer data & medical
records (have knowledge of practice area)
Registration of patient on line access
Communication with patients on behalf of clinicians with test
results and messages
Have a working knowledge of our telephone system, during &
after hours
Be available to provide cover if requested be flexible i.e.
support with overtime requirements/ adjust shift pattern to support
service delivery
Any other duties that
the management team deem appropriate to the role
Job description
Job responsibilities
The following are the core responsibilities of
the medical receptionist. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels. This job description may be amended in consultation with the post
holder as developments evolve, and as part of the appraisal process.
Receiving incoming calls and contacting
patients by telephone, text, email or
letter
To arrange appointments for patients via our computerised
appointments system
Support the clinical team with tasks
Shredding, filing & photocopying
General office duties
Emails and AccuRx
Emis & Docman tasks
Support with QOF
Taking and relaying messages over the telephone and face-to-face
Deal with visit requests & provide the necessary paperwork for
doctors
Receiving patients and visitors at the reception desk and
consulting with other members of the team
Deal with requests for prescriptions, reports, etc, and checking
patient identifiable information, all in line with Practice protocols
Processing prescriptions and amending patient details
Dealing with new patients documentation & temporary residents
and entering details onto the system and creating new patient files
Process patients change of address computer data & medical
records (have knowledge of practice area)
Registration of patient on line access
Communication with patients on behalf of clinicians with test
results and messages
Have a working knowledge of our telephone system, during &
after hours
Be available to provide cover if requested be flexible i.e.
support with overtime requirements/ adjust shift pattern to support
service delivery
Any other duties that
the management team deem appropriate to the role
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- Experience of working in a health care setting
- EMIS user skills
Experience
Essential
- Experience of working with the general public
- Experience of establishing effective office administrative systems
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to work under own initiative
- Successful completion of a Disclosure Barring Service (DBS) check facilitated by the Practice
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- Experience of working in a health care setting
- EMIS user skills
Experience
Essential
- Experience of working with the general public
- Experience of establishing effective office administrative systems
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to work under own initiative
- Successful completion of a Disclosure Barring Service (DBS) check facilitated by the Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.