Job summary
We are seeking a highly motivated and
experienced Full Time Medical Receptionist to join our friendly well established
practice team with a list size of 6850 patients based in Pallion Health Centre,
Sunderland.
We are looking for a friendly, well organised, highly motivated
individual to join our friendly hard working practice team. The ideal candidate
will have excellent interpersonal skills, experience within Primary Care and
knowledge of Emis Web with the ability to work well under pressure and will provide
a high-quality patient service.
Salary depending on skills and experience.
Main duties of the job
To make appointments and book patients in when they arrive for an in accordance with the practice appointment system and to provide a helpful and friendly service to patients. Answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for the printing of prescription requests and queries. Comply with the practice procedure for the registration of new patients. Advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally. Scanning/coding of workflow of correspondence. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. To liaise with the Practice Manager when required and follow instructions from them when necessary and undertake any other duties as deemed appropriate by the Practice.
About us
Our Team: 6 GP's. 5 Practice Nurses. 1 Nursing Associate and a complementary team of 9 administrative staff.
Job description
Job responsibilities
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Scanning and processing paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job description
Job responsibilities
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Scanning and processing paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
Desirable
- NVQ in Business Administration
- NVQ Customer Service
Person Specification
Qualifications
Essential
Desirable
- NVQ in Business Administration
- NVQ Customer Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.