Practice Manager

Job description

Job responsibilities

Finance:

Maximise practice income through efficient claims management

Maximise practice profitability

Create annual cash flow and ensure robust budget management

Maintain practice book keeping

Ensure effective payments to suppliers

Access and patient services

To adopt a quality improvement approach to continuous development of the practice access strategy

To ensure that practice resources are matched to planned service delivery including supply and demand

To use multiple patient feedback sources to monitor and drive improvement of the patient satisfaction and experience with practice services

To develop and deliver a patient engagement strategy

To ensure the practice maximises its website and social media to promote practice services

Ensure the practice complies with NHS contractual obligations in relation to patient care

Ensure non-clinical staff are appropriately trained and understand their responsibilities

Ensure effective access to registration for new patients 3

Manage interface with practice PPG organising a regular programme of meetings

Manage practice complaints process in line with NHS guidance

Human Resources

Ensure maintenance of staff personnel records in line with best practice and current legislation including absence records

Ensure all mandatory and professional development training are completed and appropriately recorded

Maintain robust and well informed HR policies and procedures

Keep personal employment law knowledge up to date

Operate effective recruitment processes including induction and orientation with full land appropriate records and issue of employment contracts

Oversee practice appraisal system and training to meeting identify learning needs

Maintain effective communication with all staff and ensure a good level of pastoral care

Oversee staff meetings and social activities

Practice organisation:

Ensure that the practice delivers all services in line with its contractual obligation

Monitor achievement of all performance indicators and service outcomes and maintain a focussed delivery plan

Providing the Clinical Lead with regular management reports on performance and delivery plan

Contribute to Practice strategy, research and develop ideas, formulate objectives.

Evaluate performance of Practice team against objectives, identify and manage change.

Represent the interests of the practice at external meetings and maintain up to date knowledge of NHS developments

Develop and maintain effective communication both within the Practice and with all relevant outside agencies, with close liaison with ICS and PCN colleagues.

Maintain overall responsibility for administration, ensuring it remains effective and efficient.

Convene meetings, prepare agendas and ensure distribution of minutes ensuring that actions are documented and fulfilled.

Person Specification

Qualifications

Essential

• QUALIFICATIONS:
• Degree qualified or equivalent experience
• Leadership or management qualification
• EXPERIENCE:
• Primary care management experience
• Experience of managing accounting procedures
• including budgeting and cash flow forecasting
• Experience of leading and developing a team
• Experience of performance management and
• staff development
• Experience of managing HR processes
• Experience of implementing projects
• Experience of quality improvement
• Experience implement digital innovation
• SKILLS:
• Excellent communication skills
• Excellent leadership skills
• Project management skills
• Ability to prioritise workload and effectively
• delegate
• Effective time management
• Problem solving and analytical skills
• Data management skills
• Excellent interpersonal skills
• Change management skills
• PERSONAL QUALITIES
• Able to demonstrate empathy
• Flexible approach
• Ability to work on own initiative
• Solution focused approach
• High level of integrity
• Able to work under pressure
• Able to build relationships at all levels
• Able to motivate and build high performing
• teams
• OTHER REQUIRMENTS
• Maintain confidentiality at all times
• Disclosure and Barring Service check

Desirable

• QUALIFICATIONS:
• Project management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Royal Medical Practice

Address

Central Middlesex Hospital

Acton Lane

Park Royal

London

NW10 7NS

Employer's website

https://parkroyalmedicalpractice.nhs.uk/ (Opens in a new tab)