The Headland Medical Centre

Medical Receptionist/Administrator

Information:

This job is now closed

Job summary

We are looking to recruit a Medical Receptionist/Administrator.

The ideal candidate must have experience in a similar role.

General Practice or NHS administrative experience is essential.

Candidates must be flexible in their approach to work and be willing to work additional hours, as and when required by the Practice.

Applicants must have good IT skills and be able to work well under pressure.

Given the nature of this role, good communication, great people skills and an ability to work as part of a team are essential.

Please apply with covering letter and CV.

Main duties of the job

  • Be the first point of contact for all patients and visitors to the Practice, creating a friendly, welcoming and relaxed atmosphere
  • Liaise with all patients, visitors, consultants and users of the surgery
  • Book and manage all appointments
  • General administrative duties such as emailing, filing, posting of letters, notes preparation, prescriptions and daily workload
  • Processing incoming/outgoing post
  • Ensure reception and waiting areas are kept tidy and clean at all times
  • Scanning and filing of documents

About us

Headland Medical Centre is a small friendly practice. The surgery is a modern, purpose-built two-story building in the Headland area of Hartlepool. We look after over 5500 patients.

The successful applicant will join our friendly and experienced administration and reception team.

Details

Date posted

11 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4789-24-0002

Job locations

2 Groves Street

Hartlepool

TS24 0NZ


Job description

Job responsibilities

The Receptionist/Administrator will provide an efficient service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a friendly, compassionate and professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist/Administrator will provide a comprehensive clerical support service to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.

Job description

Job responsibilities

The Receptionist/Administrator will provide an efficient service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a friendly, compassionate and professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist/Administrator will provide a comprehensive clerical support service to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.

Person Specification

Experience

Essential

  • Excellent patient care, customer service and communication skills.
  • Previous experience of Reception/Administration in General Practice or within the NHS.
  • Good standard of literacy and numeracy
  • Ability to work under pressure and prioritise own workload
  • Experience of working with the general public

Desirable

  • Experience of working with SystmOne
  • Experience of working in a GP Practice

Qualifications

Essential

  • GCSE English and Maths

Desirable

  • General Practice / NHS Business Administration
Person Specification

Experience

Essential

  • Excellent patient care, customer service and communication skills.
  • Previous experience of Reception/Administration in General Practice or within the NHS.
  • Good standard of literacy and numeracy
  • Ability to work under pressure and prioritise own workload
  • Experience of working with the general public

Desirable

  • Experience of working with SystmOne
  • Experience of working in a GP Practice

Qualifications

Essential

  • GCSE English and Maths

Desirable

  • General Practice / NHS Business Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Headland Medical Centre

Address

2 Groves Street

Hartlepool

TS24 0NZ


Employer's website

https://www.headlandmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Headland Medical Centre

Address

2 Groves Street

Hartlepool

TS24 0NZ


Employer's website

https://www.headlandmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

sarah stabler

01429222170

Details

Date posted

11 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4789-24-0002

Job locations

2 Groves Street

Hartlepool

TS24 0NZ


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