Job summary
Hazelvalley Family Practice are looking for an Administrator/Medical Secretary to join our friendly and experienced team providing secretarial support to the GP's, ANP's, Nursing Team, PCN ARRS staff, HCAs and Reception staff. Previous Medical Secretarial experience and knowledge of Quality and Outcomes Framework (QOF) is essential, and previous experience with EMIS Web is desirable.
Applicants must be able to demonstrate excellent I.T. and communication skills with an ability to pay attention to detail. They must be self-motivated and adaptable to work within a changing NHS and to thrive with the demand of working in a busy administrative environment.
Main duties of the job
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents
h. Inputting data
i. Processing referrals using (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on EMIS
l. Answering incoming phone calls
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
The administrator role will involve:
- Supporting the Practice Manager with general administrative tasks, as requested
- Co-ordinate the delivery of the QOF, Enhanced Services and other quality contract data
collection and submissions
- Identify actions required to maximise
achievement against QOF clinical indicators and enhanced services targets
- Be involved in call and recall using Ardens searches and Accurx, coding invitations accordingly.
About us
Hazelvalley Family Practice is located in Haslingden, Rossendale and is part of Rossendale West PCN.We provide General Medical Services to over 5800 patients in the Rossendale Valley. You will be joining a fantastic team of 10 administrative staff including a Practice Manager, Care Navigators, Administrators and Care Coordinator.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents
h. Inputting data
i. Processing referrals using (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on EMIS
l. Answering incoming phone calls
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
The administrator role will involve:
- Supporting the Practice Manager with general administrative tasks, as requested
- Co-ordinate the delivery of the QOF, Enhanced Services and other quality contract data collection and submissions
- Identify actions required to maximise achievement against QOF clinical indicators and enhanced services targets
- Be involved in call and recall using Ardens searches and Accurx, coding invitations accordingly.
- Taking meeting minutes when required.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Typing letters, reports and associated documentation as required
b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Managing all enquires
d. Maintaining an accurate referrals database
e. Actioning all incoming email
f. Processing letters as requested
g. Scanning of patient related documentation and attaching scanned documents
h. Inputting data
i. Processing referrals using (ERS)
j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
k. Clinically coding data on EMIS
l. Answering incoming phone calls
m. Managing all administrative queries as necessary
n. Carrying out system searches as requested
o. Maintaining a clean, tidy, effective working area at all times
The administrator role will involve:
- Supporting the Practice Manager with general administrative tasks, as requested
- Co-ordinate the delivery of the QOF, Enhanced Services and other quality contract data collection and submissions
- Identify actions required to maximise achievement against QOF clinical indicators and enhanced services targets
- Be involved in call and recall using Ardens searches and Accurx, coding invitations accordingly.
- Taking meeting minutes when required.
Person Specification
Qualifications
Essential
- Good Standard of Education - Minimum of 5 GCSEs (or equivalent) at C Grade or above including English Language
Desirable
- Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards)
- Audio Typing Qualification
- Experience of using a patient information system
- AMSPAR
Experience
Essential
- Experience working as a Medical Secretary
- Experience in primary care and knowledge of the quality and outcomes framework (QOF)
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures. Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change. Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
- Use of EMIS Web
- Use of Accurx
- Use of ERS
- Use of Advice and Guidance
- Use of Ardens
Person Specification
Qualifications
Essential
- Good Standard of Education - Minimum of 5 GCSEs (or equivalent) at C Grade or above including English Language
Desirable
- Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word processing or equivalent proven typing skills to a high standard (or working towards)
- Audio Typing Qualification
- Experience of using a patient information system
- AMSPAR
Experience
Essential
- Experience working as a Medical Secretary
- Experience in primary care and knowledge of the quality and outcomes framework (QOF)
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to work with minimal supervision following set procedures. Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change. Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality Ability to use discretion and maintain confidentiality
Desirable
- Use of EMIS Web
- Use of Accurx
- Use of ERS
- Use of Advice and Guidance
- Use of Ardens
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
