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Fitzalan Medical Group

Medicines Management Administrator

The closing date is 22 August 2025

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Job summary

The Role:

The successful candidate will work accurately and conscientiously, have excellent customer service skills, enjoy adapting to changing priorities, remain calm under pressure and work effectively in a busy team.

They will also demonstrate a good attention to detail and a consistent desire to see patients well cared for.

They will provide support to the Medicines Management Team Manager and the practice.

To be flexible and to provide holiday/sickness cover if and when necessary

Main duties of the job

Duties to include:

The issuing of prescriptions through pre-set repeat templates, as well as acute items following clinician instructions, all in accordance with Practice policy and procedure

Dealing with prescription queries from patients, pharmacies and care homes (written and on the phone), when appropriate

Dealing with tasks & workflow that are specific to the Prescribing team

Working alongside Doctors and other Healthcare professionals in order to maintain the smooth running of the department

Keeping up to date with training

About us

The Practice:

Fitzalan Medical Group is an NHS general medical services (GMS) practice, with a registered patient list of around 16,000 patients. It has a supporting staff of Salaried Doctors, Nurses, Healthcare Assistants, Paramedic Practitioners, Pharmacists, Clerical Staff and Managers. In all there are around 70 members of staff.

The Medicines Management Team is an integral part of the practice, supporting clinical staff with queries and issuing prescriptions with autonomy.

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4783-25-0003

Job locations

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR


Job description

Job responsibilities

1 1.The purpose of the Medicines Management Administrator is to ensure that prescription requests are managed in an efficient and accurate manner and patients have a point of contact for medication related queries.

2. The Medicines Management Administrator will adhere at all times to the practices agreed

protocols and procedures.

3. Provide an effective service as part of the Medicines Management Team to ensure

prescription requests are actioned within the necessary timeframe.

4. Co ordinating and preparing repeat prescriptions for our patients in response to written

requests, emailed requests or online requests.

5. Liaising with patients, care homes and pharmacies about medication related queries.

6. Liaise with community pharmacy teams about supply disruptions and alert clinicians of any

issues and suitable alternatives as advised by the community pharmacy.

7. Make accurate records in a patients notes of any communication. Contribute to audits.

Improve the quality and safety of prescribing.

Assist in delivery of incentives to protect and save NHS resources.

Closely monitor patients who are on high risk drugs to ensure the necessary monitoring takes

place in a timely fashion.

Assist in the training of other members of the team, as necessary.

Report on near misses and significant events.

Attend monthly Medicines Management Team meetings.

The Team:

Comprises of Clinical Pharmacists, Pharmacy Technicians, Medicines Management Manager,

Medicines Management Administrators.

Job description

Job responsibilities

1 1.The purpose of the Medicines Management Administrator is to ensure that prescription requests are managed in an efficient and accurate manner and patients have a point of contact for medication related queries.

2. The Medicines Management Administrator will adhere at all times to the practices agreed

protocols and procedures.

3. Provide an effective service as part of the Medicines Management Team to ensure

prescription requests are actioned within the necessary timeframe.

4. Co ordinating and preparing repeat prescriptions for our patients in response to written

requests, emailed requests or online requests.

5. Liaising with patients, care homes and pharmacies about medication related queries.

6. Liaise with community pharmacy teams about supply disruptions and alert clinicians of any

issues and suitable alternatives as advised by the community pharmacy.

7. Make accurate records in a patients notes of any communication. Contribute to audits.

Improve the quality and safety of prescribing.

Assist in delivery of incentives to protect and save NHS resources.

Closely monitor patients who are on high risk drugs to ensure the necessary monitoring takes

place in a timely fashion.

Assist in the training of other members of the team, as necessary.

Report on near misses and significant events.

Attend monthly Medicines Management Team meetings.

The Team:

Comprises of Clinical Pharmacists, Pharmacy Technicians, Medicines Management Manager,

Medicines Management Administrators.

Person Specification

Experience

Essential

  • Experience is preferred but full training will be given to the successful applicant

Desirable

  • Experience of working in primary care and or experience of working in a GP practice preferred but not essential
Person Specification

Experience

Essential

  • Experience is preferred but full training will be given to the successful applicant

Desirable

  • Experience of working in primary care and or experience of working in a GP practice preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fitzalan Medical Group

Address

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR


Employer's website

https://www.fitzalanmedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Fitzalan Medical Group

Address

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR


Employer's website

https://www.fitzalanmedicalgroup.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Medicines Management Manager

Ann Benn

ann.benn@nhs.net

01903735237

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4783-25-0003

Job locations

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR


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