Job summary
A
new and exciting opportunity has arisen for 2 Health & Wellbeing Coaches to
join Leyland Primary Care Network (PCN) to support the GP practices in the
Leyland area.
We
recognise the value that this role can bring to our Practices and patients and
we look forward to growing our PCN team.
Our
aim is to provide exemplary patient care, finding innovative solution in
general practice to deliver the best care we can to our patients.
Please
note that the role is non-clinical office-based, using
IT desk-based equipment such as PCs, continuously throughout the day.
Comprehensive
advanced keyboard skills are required with a high demand for accuracy, which is
carried out daily.
As
the role requires travel between our constituent practices, candidates must
have access to their own transport with a full driving licence.
There may be a need to work remotely depending on the requirements of the role.
Main duties of the job
The Health and Wellbeing Coach will take a holistic
approach to support, educate and motivate patients to take a more active role
in their own health and physical wellbeing and make confident behaviour change.
The role of Health and Wellbeing Coach will be broad and
varied and will include areas such as healthy eating, physical activity, to
support patients to achieve their desired health outcomes. This may include
assisting patients with goal setting and working with them to create a
personalised care plan, preventing further illness and slowing deterioration of
existing conditions.
Our PCNs Health and Wellbeing Coach will encourage and
coach patients to become more independent, resilient, and engaged with their
own health and wellbeing, and to set and work towards their own health
objectives.
Health and
Wellbeing Coaches manage and prioritise a caseload, according to the needs,
priorities and support required by individuals in the caseload. Health
and Wellbeing Coaches may work with people by phone, by video conference, or
face-to-face.
The
successful candidate will be kind, reflective and self-aware and will enjoy
working with a wide range of people. They will have good communication and
negotiation skills and a firm belief that people have untapped resources within
them, that can be unleashed by providing high quality, non-judgemental support.
About us
We
are a forward thinking, innovative and proactive PCN of GP Practices covering a
population of over 42,000 patients.
Operating
from 6 premises over the geographical footprint of Leyland and the villages of
Eccleston and Croston, our aim is to provide exemplary patient care, finding
innovative solution in general practice to deliver the best care we can to our
patients.
Our
practices are: Worden Medical Centre, Sandy Lane Surgery, Central Park Surgery,
Moss Side Medical Centre and the Village Surgeries of Eccleston and Croston.
Job description
Job responsibilities
To coach and motivate patients
through multiple sessions to identify their needs, set goals and support them
to implement their personalised health and care plan.
To provide personalised
support to individuals and carers to ensure that they are active participants
in their own healthcare, empowering them to take more control in managing
their own health & wellbeing, to live independently and improve their
health outcomes.
They will work closely within
a multidisciplinary team with patients of low to medium complexity to support
management/decision making about care and service provision for individual
and groups of patients. This will include:
Identification of people with
long term conditions and low knowledge skills and confidence to manage their
health and wellbeing.
Responsibility for providing
support to a cohort of patients who will benefit from proactive health
management and care including being the single point of contact for the
person or carer to simplify access and coordination of services.
Working in partnership with
the social prescribing service to connect patients to community-based
activities which support them to take increased control of their health and
well-being.
Providing a health coaching
role; teaching and supporting patients/carers to understand and manage their
own conditions and maintain an independent lifestyle through health coaching
techniques.
Supporting the development of
personalised patient care plans, liaising with the practice team,
patient/carer and the complex care team as appropriate.
Proactively outreach to patients on a regular and
agreed basis.
Playing an active role in MDT meetings if required
(regular practice meetings to discuss high risk and / or complex patients) by
gathering information and being prepared to update the team on patient
progress towards goals etc. (as per their care plan).
Map and connect community activities/ resources at a
locality level including supporting the development of a network of community
health champions, and implementing the application of making every contact
count .
Supporting the delivery of community based public
health initiatives such as physical activity, healthy eating and social
connectedness.
To build and maintain strong links with the voluntary
sector, supporting the voluntary and statutory sector to network and improve
partnership working.
Supporting delivery of systematic self-care support
plans for those with Common Complex Mental Health, Chronic obstructive
pulmonary disease, diabetes, asthma and multiple long-term conditions. When
it is appropriate or necessary to refer people to other health
professionals/agencies.
To understand the barriers for individuals/groups in
accessing support in the community and use this insight in developing
community-based support, working as part of the wider social prescribing
model.
Promoting the service within the Primary Care Network
(PCN), both for users and clinicians, building positive working
relationships.
Contributing to and working with others to organise
awareness raising events for services that help support people to improve
their health and wellbeing.
To communicate effectively with colleagues, patients
and carers so that information is shared in order to meet patients needs.
The post holder will have a key role in helping to
raise the local populations awareness of the support, groups and
opportunities available to assist them in achieving their health and
wellbeing goals.
Job description
Job responsibilities
To coach and motivate patients
through multiple sessions to identify their needs, set goals and support them
to implement their personalised health and care plan.
To provide personalised
support to individuals and carers to ensure that they are active participants
in their own healthcare, empowering them to take more control in managing
their own health & wellbeing, to live independently and improve their
health outcomes.
They will work closely within
a multidisciplinary team with patients of low to medium complexity to support
management/decision making about care and service provision for individual
and groups of patients. This will include:
Identification of people with
long term conditions and low knowledge skills and confidence to manage their
health and wellbeing.
Responsibility for providing
support to a cohort of patients who will benefit from proactive health
management and care including being the single point of contact for the
person or carer to simplify access and coordination of services.
Working in partnership with
the social prescribing service to connect patients to community-based
activities which support them to take increased control of their health and
well-being.
Providing a health coaching
role; teaching and supporting patients/carers to understand and manage their
own conditions and maintain an independent lifestyle through health coaching
techniques.
Supporting the development of
personalised patient care plans, liaising with the practice team,
patient/carer and the complex care team as appropriate.
Proactively outreach to patients on a regular and
agreed basis.
Playing an active role in MDT meetings if required
(regular practice meetings to discuss high risk and / or complex patients) by
gathering information and being prepared to update the team on patient
progress towards goals etc. (as per their care plan).
Map and connect community activities/ resources at a
locality level including supporting the development of a network of community
health champions, and implementing the application of making every contact
count .
Supporting the delivery of community based public
health initiatives such as physical activity, healthy eating and social
connectedness.
To build and maintain strong links with the voluntary
sector, supporting the voluntary and statutory sector to network and improve
partnership working.
Supporting delivery of systematic self-care support
plans for those with Common Complex Mental Health, Chronic obstructive
pulmonary disease, diabetes, asthma and multiple long-term conditions. When
it is appropriate or necessary to refer people to other health
professionals/agencies.
To understand the barriers for individuals/groups in
accessing support in the community and use this insight in developing
community-based support, working as part of the wider social prescribing
model.
Promoting the service within the Primary Care Network
(PCN), both for users and clinicians, building positive working
relationships.
Contributing to and working with others to organise
awareness raising events for services that help support people to improve
their health and wellbeing.
To communicate effectively with colleagues, patients
and carers so that information is shared in order to meet patients needs.
The post holder will have a key role in helping to
raise the local populations awareness of the support, groups and
opportunities available to assist them in achieving their health and
wellbeing goals.
Person Specification
Skills and knowledge
Essential
- Understanding the importance and process of helping patients and service users to develop their knowledge, skills and confidence in managing their own health and the range of models & tools available.
- Understanding how to apply health coaching in independent and group settings.
- Understanding of the determinants of health to include social, economic and environmental factors.
- Understanding of, and commitment to, equality diversity and inclusion.
- Experience of data collection and using tools to measure the impact of services.
- Able to work within a biopsychosocial model, using a range of tools & techniques to enable and support people.
- Demonstrable skills in supporting behaviour change.
- Excellent group & 1:1 facilitation skills including conflict resolution.
- Skilled in active & reflective listening, building trust and rapport quickly.
- Good people management skills.
- Ability to work with minimal supervision and act decisively, asking for help when needed.
- Excellent communication & presentation skills.
- Ability to work with a range of clinical and non-clinical colleagues as part of a team.
- Ability to work independently and effectively with high degree of motivation.
- Ability to prioritise and work to deadlines.
- Ability to define, collate, analyse and interpret data.
- Able to use databases and information technology including MS Office products (e.g. Word, Excel, PowerPoint).
Desirable
- Experience of working in a GP Practice or within primary care.
- Experience of using clinical systems e.g. System One, Emis, Ardens.
Experience
Essential
- Training in motivational interviewing/coaching, behavioural change and goal setting.
Desirable
- Experience of project management in a healthcare or voluntary setting.
Qualifications
Essential
- Educated to GCSE or equivalent NVQ Level 3 Health Trainer qualification or other relevant professional academic qualification.
Desirable
- Educated to degree level or related discipline.
- Health and fitness qualification.
- L3 Coaching Qualification(s)/mentoring.
- L3 Health and Social Care.
- L3 Diploma or working towards this.
Person Specification
Skills and knowledge
Essential
- Understanding the importance and process of helping patients and service users to develop their knowledge, skills and confidence in managing their own health and the range of models & tools available.
- Understanding how to apply health coaching in independent and group settings.
- Understanding of the determinants of health to include social, economic and environmental factors.
- Understanding of, and commitment to, equality diversity and inclusion.
- Experience of data collection and using tools to measure the impact of services.
- Able to work within a biopsychosocial model, using a range of tools & techniques to enable and support people.
- Demonstrable skills in supporting behaviour change.
- Excellent group & 1:1 facilitation skills including conflict resolution.
- Skilled in active & reflective listening, building trust and rapport quickly.
- Good people management skills.
- Ability to work with minimal supervision and act decisively, asking for help when needed.
- Excellent communication & presentation skills.
- Ability to work with a range of clinical and non-clinical colleagues as part of a team.
- Ability to work independently and effectively with high degree of motivation.
- Ability to prioritise and work to deadlines.
- Ability to define, collate, analyse and interpret data.
- Able to use databases and information technology including MS Office products (e.g. Word, Excel, PowerPoint).
Desirable
- Experience of working in a GP Practice or within primary care.
- Experience of using clinical systems e.g. System One, Emis, Ardens.
Experience
Essential
- Training in motivational interviewing/coaching, behavioural change and goal setting.
Desirable
- Experience of project management in a healthcare or voluntary setting.
Qualifications
Essential
- Educated to GCSE or equivalent NVQ Level 3 Health Trainer qualification or other relevant professional academic qualification.
Desirable
- Educated to degree level or related discipline.
- Health and fitness qualification.
- L3 Coaching Qualification(s)/mentoring.
- L3 Health and Social Care.
- L3 Diploma or working towards this.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
