Job summary
We are looking for a friendly, organised, and proactive Care Navigator/Receptionist to join our team. This is a key front-facing role, acting as the first point of contact for patients and visitors, while also helping to direct individuals to the most appropriate services.
You will play an important part in ensuring patients receive the right care, at the right time, by supporting access to healthcare services and providing excellent administrative support.
Main duties of the job
Greet and assist patients and visitors in a professional and welcoming manner Handle incoming calls, emails, and enquiries efficiently Navigate patients to appropriate services, clinicians, or external support Book, amend, and manage appointments using clinical systems Maintain accurate patient records and ensure confidentiality at all times Support the clinical team with administrative tasks Manage general reception duties, including post, filing, and data entryHelp improve patient experience by providing clear information and guidance
About us
We are a patient-focused organisation committed to delivering high-quality, accessible healthcare services to our local community. Our team is supportive, collaborative, and dedicated to continuous improvement.
We value professionalism, compassion, and teamwork, and we strive to create a positive working environment where staff feel respected and empowered to make a difference.
Job description
Job responsibilities
The Care Navigator/Receptionist will provide comprehensive reception and administrative support to ensure the smooth running of the service. The post holder will act as the first point of contact for patients, using care navigation skills to direct them to the most appropriate service or clinician.
They will work closely with clinical and non-clinical staff to support patient access, manage appointments, and maintain accurate records, while delivering a high standard of customer service.
Job description
Job responsibilities
The Care Navigator/Receptionist will provide comprehensive reception and administrative support to ensure the smooth running of the service. The post holder will act as the first point of contact for patients, using care navigation skills to direct them to the most appropriate service or clinician.
They will work closely with clinical and non-clinical staff to support patient access, manage appointments, and maintain accurate records, while delivering a high standard of customer service.
Person Specification
Experience
Essential
- Previous experience in a reception, customer service, or administrative role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Strong organisational and multitasking abilities
- Good IT skills, including experience with Microsoft Office
- Ability to handle sensitive information confidentially
- Team player with a positive and flexible approach
Desirable
- Experience working in a healthcare or GP practice setting
- Knowledge of care navigation or patient triage processes
- Familiarity with clinical systems (e.g., EMIS, SystmOne)
- Understanding of NHS services and pathways
Qualifications
Essential
- Previous experience in a reception, customer service, or administrative role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Strong organisational and multitasking abilities
- Good IT skills, including experience with Microsoft Office
- Ability to handle sensitive information confidentially
- Team player with a positive and flexible approach
Desirable
- Experience working in a healthcare or GP practice setting
- Knowledge of care navigation or patient triage processes
- Familiarity with clinical systems (e.g., EMIS, SystmOne)
- Understanding of NHS services and pathways
Person Specification
Experience
Essential
- Previous experience in a reception, customer service, or administrative role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Strong organisational and multitasking abilities
- Good IT skills, including experience with Microsoft Office
- Ability to handle sensitive information confidentially
- Team player with a positive and flexible approach
Desirable
- Experience working in a healthcare or GP practice setting
- Knowledge of care navigation or patient triage processes
- Familiarity with clinical systems (e.g., EMIS, SystmOne)
- Understanding of NHS services and pathways
Qualifications
Essential
- Previous experience in a reception, customer service, or administrative role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Strong organisational and multitasking abilities
- Good IT skills, including experience with Microsoft Office
- Ability to handle sensitive information confidentially
- Team player with a positive and flexible approach
Desirable
- Experience working in a healthcare or GP practice setting
- Knowledge of care navigation or patient triage processes
- Familiarity with clinical systems (e.g., EMIS, SystmOne)
- Understanding of NHS services and pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).