Digital & Transformation Lead

Job description

Job responsibilities

Job Title: External Digital and Transformation Lead Reports to: Clinical Director Hours: 15 hours per week Location: Central Hub, Rainham Salary: Band 8a (depending on experience)

Purpose of the Role

The External Digital and Transformation Lead plays a vital role in ensuring the smooth, efficient delivery of services from our central hub. This includes operational oversight, staff management, digital system leadership, and service improvement. The postholder will work in close partnership with the Internal Digital and Transformation Lead to co-deliver strategic goals and drive innovation across the Primary Care Network (PCN).

The role involves collaboration with a wide range of stakeholders, including GP practices, community services, ICBs, and local partners, with a shared focus on improving patient experience, access, and population health outcomes.

We are a proactive and patient-focused Primary Care Network (PCN) located in central Rainham, made up of 8 GP practices and serving a population of over 38,000. We deliver a wide range of enhanced services, including:

• Clinical pharmacy

• Diabetes and respiratory management

• Same-day paramedic home visiting

• Care coordination

• Social prescribing

• Mental health support

• Minor illness clinics

• Podiatry

• Physiotherapy, including advanced physio-led steroid injections

We are proud to be an accredited clinical learning environment, hosting student nurses and paramedics on placement. As an active member of the Integrated Neighbourhood Team, we work closely with system partners to improve health outcomes and reduce inequalities.

• Lead the day-to-day delivery of services from the central hub

• Manage rotas, staff deployment, and logistics to ensure service continuity

• Identify and resolve operational issues that affect access or quality

• Maintain compliance with clinical, contractual, and quality standards

• Line manage a range of clinical and non-clinical staff

• Provide supervision, support, and performance management

• Support staff development and contribute to a positive team culture

• Support the design and implementation of service improvement initiatives

• Lead the operational use of digital systems (EMIS, Ardens, Apex, KMCR)

• Contribute to the rollout of new technologies and digital inclusion efforts

• Participate in the planning and delivery of PCN transformation projects

• Build and maintain strong working relationships with PCNs, ICBs, and community partners

• Represent the organisation at local forums, stakeholder events, and neighbourhood team meetings

• Oversee mechanisms for capturing and responding to patient feedback

• Contribute to delivery of IIF, GPAD, and Access targets

• Use data tools to monitor service impact and inform decision-making

• Support continuous improvement and innovation in care delivery

• Provide occasional cover for the Internal Lead (e.g., HR, finance, shared platforms)

• Foster a collaborative, joined-up approach to leadership and delivery across both DTL roles

• Clinical and service delivery staff

• Practice managers and PCN member practices

• Peer Digital and Transformation Lead (Internal)

• Integrated Care Board (ICB) partners

• Community and voluntary sector organisations

• Digital and system suppliers

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience in health, social care, management, or digital transformation.
• Evidence of continued professional development relevant to service improvement, leadership, or digital health.

Desirable

• - Project management qualification (e.g. PRINCE2, Agile, or equivalent).

Experience

Essential

• Proven experience in leading or managing health or care service delivery at an operational level.
• Experience in managing and supporting multidisciplinary teams, including line management responsibilities.
• Demonstrable experience in service transformation and improvement.
• Experience using and optimising digital systems such as EMIS, Ardens, Apex, or similar.
• Experience in engaging with internal and external stakeholders across health or community settings.

Desirable

• Experience of working within or alongside Primary Care Networks (PCNs) or Integrated Neighbourhood Teams.
• Experience with implementing or evaluating new service models or pilots.

Skills & Attributes

Essential

• Strong leadership and team management skills with the ability to support, motivate and develop staff.
• Excellent problem-solving and decision-making abilities.
• Ability to analyse data to drive service improvement.
• Effective communicator with strong interpersonal and relationship-building skills.
• Ability to plan and manage projects and meet deadlines.
• Flexible, collaborative and resilient approach.

Desirable

• Understanding of population health management and data-driven decision-making.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway Rainham Primary Care Network

Address

St. Margarets Millennium Centre

Gatekeeper Chase

Rainham

Gillingham

Kent

ME8 9BH

Employer's website

https://mrpcn.gpweb.org.uk/ (Opens in a new tab)