Prescription Administrator Team Lead

Job description

Job responsibilities

The following are the core responsibilities of a Prescriptions Administrator Team Lead.

Assume day to day management of the prescriptions team, providing support, training and direction, in accordance with agreed procedures, protocols and timescales

Responsibility for team workload and meeting objectives

Facilitate and update Standard Operating Procedures (SOPs), for all tasks associated with team workload

Oversee the induction and training of staff to the agreed standards, and competency checklist

Ensure appropriate staffing levels, with awareness of budgetary constraints

Provide regular staff performance appraisals as per practice policy

Assume responsibility for staff welfare

Facilitate 1:1 meetings with staff as necessary, and address capability issues promptly

Facilitate weekly team meetings, and actively input into management meetings, liaise/feedback to managers appropriately

Perform monthly audits, in relation to any tasks/workflow not attended to within 1 month, and communicate the same

Take part in the induction process of Doctors, and Trainees, explain the role of a Prescriptions Administrator and prescription processes

Collect/collate prescription requests each day, including the prescriptions box and email

Process prescription requests in accordance with practice procedures and protocols

Process medication enquiries, explaining procedures and making appointments for Structured Medication Reviews (SMRs), and any other outstanding requirements as necessary

Liaise with the Pharmacist and clinical team regarding SMRs

Run searches to ensure those patients on disease-modifying antirheumatic drugs (DMARDs), are monitored and reviewed in accordance with practice procedures and protocols

Ensure patients are notified of medication changes, using AccuRX as appropriate

Monitor the prescriptions email inbox

Distribution of information, messages and enquiries for the clinical team

Liaising with multidisciplinary team members, external agencies such as community pharmacies, secondary care and community service providers

Update patient records as necessary on every contact

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Processing workflow/tasks as part of the Prescription Administrator group

Undertake any other additional duties appropriate to the post as requested by the Partners or Managers

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE or equivalent Maths and English C and above
• Recognised supervisory or management qualification (e.g. ILM 3), or willingness to attain

Experience

Essential

• Knowledge and understanding of medication/prescription processes
• Experience of working with the general public and proven customer service skills
• Knowledge of IT systems, including ability to use word processing skills, email and the internet
• High level of written and oral communication skills

Desirable

• Experience of working in a GP Practice
• Knowledge of how the NHS works
• Working knowledge of medical terminology

Personal Qualities & Attributes

Essential

• Ability to actively listen, deal tactfully and empathetically with distressed patients or carers
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to cope with occasional exposure to aggressive behaviour
• Ability to communicate effectively, both verbally and in writing, with patients, their families and carers
• Have a strong awareness and understanding of when it is appropriate or necessary to escalate issues to line manager
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, information governance, and health and safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Leatside Health Centre

Address

Forth Noweth

Chapel Street

Redruth

Cornwall

TR15 1AU

Employer's website

https://www.manorsurgery.co.uk/ (Opens in a new tab)