Care Coordinator

Job description

Job responsibilities

CARE COORDINATOR

Accountable to: Chief Operating Officer

Responsible to:Operations Manager

Location:Five Valleys Medical Practice Stroud

Salary:Band 4 equivalent depending on qualification and experience (not agenda for change)

Hours of Work:37.5 hours per week (open to part time/job share)

Job Summary

Care coordinators supporting General Practice is part of an exciting programme of transformation to continue to develop a new model of care which addresses our ambition to deliver person-centered, coordinated care in our practice.

A key part of CCs role will be to work closely with the clinical and admin teams at the practice to identify vulnerable groups of patients and to provide support to improve the proactive management of these populations. These groups may include frail older people, carers, people with mental illness or other groups identified by the practice.

Job responsibilities

Practices - The focus here will be on supporting person centered care of vulnerable patients living at home and their carers. This will include the frail and elderly; people living with learning disabilities and mental illnesses To maintain and develop engagement with GPs, social prescribing link workers, nurses and all other practice staff .

To liaise with multi agencies to coordinate pathways of care for patients particularly the community integrated care teams, social services and local housing teams.

To ensure that patients have good quality information to enable them to make choices about their care.

To maintain regular and consistent communication with the patient, referrer and wider care system regarding patient progress and any complications or guidance.

To comply with all policies and procedures ensuring that individual's and carers' information remains confidential.

To support the delivery of the Investment and Impact Fund (IIF) and Network Contract DES by working with practices and PCN colleagues to achieve targets set out by NHS England.

General

To provide accurate and timely reporting, minutes, agendas within the agreed framework

To comply with all policies and procedures ensuring that information remains confidential.

To manage the safe handover of care between different settings including the mutual transfer of all communications and patient notes.

To collect data on patients within the vulnerable groups and code outcome measures and document for service interpretation. Ensure all patient notes are updated to reflect any changes, including details on plans.

The Post holder will:

Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.

Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.

The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.

Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control

On occasions some evening or weekend working may be required eg: support at vaccination hub, group sessions; health promotions.

Key working relationships

Patients/care home residents registered with the practice

PCN and practice staff

PCN Clinical Director

Community nurses, and other allied health professionals

Care/Home and Hospital staff

Person Specification

Experience

Essential

• Experience of using Microsoft office packages (E)
• Demonstrate sensitive communication styles (E)
• Has strong attention to detail, able to work accurately, identifying errors quickly and easily (E)
• Strong communication skills, Excellent verbal and written skills ,with the ability to adjust communication style and content to suit the audience. (E)
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines(E)
• Can co ordinate and organise meetings and all associated administration (E)
• An understanding, acceptance and adherence to the need for strict confidentiality including an excellent understanding of data protection. (E)
• Ability to use own judgement, resourcefulness and common sense. (E)
• A commitment to maintain a high professional standard of care and keep up to date with all guidance relevant to the post. (E)
• A commitment to ensure all Health and Safety requirements and Infection control measures are met and to report any problems to the practice manager. (E)
• An awareness of own limitations and experience (E)
• High levels of organisational skills, being able to support fast paced working and decision making. (E)
• Influencing and negotiating skills (E)

Desirable

• An appreciation of the NHS agenda and Primary Care Networks (D)
• Awareness of systems to support management of patients in a primary care setting, (D)

Qualifications

Essential

• Educated to GCSE level or equivalent. (E)
• Evidence of consistent pattern of learning from education, training and experience (E)
• The person will possess strong administrative and communication skills (E)

Desirable

• Minimum of 3 years administration experience in any sector (D)
• Passed training requirements as outlined by the Personalised Care Institute, or willing to undertake such training (D)
• Ideally be familiar with preparing patient care plans and liaising with a broad range of health care professionals. (D)

Attributes

Essential

• Works effectively independently and as a member of a team (E)
• Flexible approach to meet service needs and ensure a stakeholder focused response(E)
• Self-motivated and proactive(E)
• Continued commitment to improve skills and ability in new areas of work(E)
• Able to undertake the demands of the post with reasonable adjustments if required(E)
• Independently mobile to be able to work across several sites and travel to meet with stakeholders A full driving license and use of a car are essential (E).
• Adaptability, flexibility and ability to cope with uncertainty and change (E)
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritize effectively whilst also supporting others(E)
• Excellent time keeping and flexible approach as some out of hours work may be required (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severn Health Primary Care Network

Address

Locking Hill Surgery

Locking Hill

Stroud

GL5 1UY