Job summary
We are looking for a part time committed individual to cover maternity leave, with a view to a permanent position, to join our reception team helping and delivering existing high standards of reception and administration duties. Candidates should be friendly, committed to working hard, have a positive attitude to learning, a good telephone manner and be computer literate.
The working hours are part time - 33.5 hours over 5 days
(Mon 12-6/Tues 12-6 /Weds 12.15-6 Thurs 7.4 -6 / Fri 12-6.00)
Main duties of the job
- To answer telephones and make appointments.
- Care navigate to appropriate service.
- Responsible for dealing with messages from patients/clinicians or external bodies and take appropriate action where required.
- Process general electronic/online repeat prescription requests.
- Register new patients.
- General administration tasks to support the practice.
About us
We are a friendly GP Surgery based in Crossgates, Leeds. We support over 8200 patients and pride ourselves on delivering safe and effective care to the local community. The successful candidate will be part of a team of 10 other receptionists. We are looking for someone who likes to be kept busy, is committed to learning and can display the ability to have sensitivity and empathy when dealing with patients whilst maintaining confidentiality. In return we offer a modern, friendly and supportive working environment.
Job description
Job responsibilities
- To answer the telephone promptly and deal with enquiries in a helpful and courteous manner.
- Booking, cancelling and amending patients appointments by using SystmOne clinical software.
- Using Patchs online consultation tool to contact patients
- Meet and greet patients to surgery
- Dealing with requests for test results.
- File medical records.
- Register new patients living within our catchment area.
- Open post, scanning and processing of the clinical correspondence received into surgery.
- Handling cash for private treatment and administration work.
- Dealing with outgoing post, franking and taking to Post Office.
- Open and close the practice at the beginning and end of a day following the opening and closing procedures.
- Be flexible at short notice to cover shifts at either site in the event of staff holidays and sickness.
- Ad hoc duties to assist in the smooth running of the surgery.
Job description
Job responsibilities
- To answer the telephone promptly and deal with enquiries in a helpful and courteous manner.
- Booking, cancelling and amending patients appointments by using SystmOne clinical software.
- Using Patchs online consultation tool to contact patients
- Meet and greet patients to surgery
- Dealing with requests for test results.
- File medical records.
- Register new patients living within our catchment area.
- Open post, scanning and processing of the clinical correspondence received into surgery.
- Handling cash for private treatment and administration work.
- Dealing with outgoing post, franking and taking to Post Office.
- Open and close the practice at the beginning and end of a day following the opening and closing procedures.
- Be flexible at short notice to cover shifts at either site in the event of staff holidays and sickness.
- Ad hoc duties to assist in the smooth running of the surgery.
Person Specification
Experience
Essential
- Experience of using own initiative.
- Experience of customer service.
Desirable
- Experience of working in primary care.
- Experience of working in a GP practice.
- Practical experience of computerised recording systems.
Qualifications
Essential
- Good standard of general education.
- GCSE English & Maths.
- Practical experience working with others.
- Excellent communication skills (Written and Oral).
- High standard of IT skills.
- Interpersonal skills.
- Practical experience of working with others.
- Performing under pressure.
- Self motivated.
- Flexibility.
- Understanding of confidentiality.
Desirable
- NVQ Level 2/3 in Customer Service.
- Practical experience of working within a general practice reception environment.
- Problem solving skills.
- Experience of working with SystmOne software or similar system.
Person Specification
Experience
Essential
- Experience of using own initiative.
- Experience of customer service.
Desirable
- Experience of working in primary care.
- Experience of working in a GP practice.
- Practical experience of computerised recording systems.
Qualifications
Essential
- Good standard of general education.
- GCSE English & Maths.
- Practical experience working with others.
- Excellent communication skills (Written and Oral).
- High standard of IT skills.
- Interpersonal skills.
- Practical experience of working with others.
- Performing under pressure.
- Self motivated.
- Flexibility.
- Understanding of confidentiality.
Desirable
- NVQ Level 2/3 in Customer Service.
- Practical experience of working within a general practice reception environment.
- Problem solving skills.
- Experience of working with SystmOne software or similar system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
