Rowlands Castle Surgery

Deputy Practice Manager

Information:

This job is now closed

Job summary

This is an exciting opportunity to join our friendly practice team at our village surgery in Rowlands Castle.

The role has direct staff responsibilities for the reception and administration team and works closely with GPs, Nursing Team to ensure a smooth and efficient running of the practice.

Part time: 22 hours per week. Tuesday to Friday.

Main duties of the job

Reporting to the practice manager, the deputy manager position is a senior leadership role providing support to the doctors, the management and surgery team.

The role is accountable for the introduction, implementation and measurement of quality and compliance standards to ensure the practice meets the regulatory standards and targets of the Care Quality Commission, Public Health England and local Commissioners.

An important part of the role is to support the Practice Manager in finance and budget management.

About us

Rowlands Castle Surgery delivers healthcare to a patient population of approximately 4,500 patients in Hampshire.

Details

Date posted

23 May 2024

Pay scheme

Other

Salary

Depending on experience £14 to £15 per hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4730-24-0004

Job locations

Rowlands Castle Surgery

12 The Green

Rowland's Castle

Hampshire

PO9 6BN


Job description

Job responsibilities

Main Purpose of the Role:

Providing leadership to the practice team and support for the Practice Manager.

Reporting to:

GP Partners and Practice Manager.

Location:

Rowlands Castle Surgery

Job Summary:

Rowlands Castle Surgery delivers healthcare to a patient population of approximately 4,500 patients in Hampshire. Reporting to the practice manager, the deputy manager position is a senior leadership role providing support to the doctors, the management and surgery team.

The role has direct staff responsibilities for the reception and administration team and works closely with GPs, Nursing Team to ensure a smooth and efficient running of the practice.

The role is accountable for the introduction, implementation and measurement of quality and compliance standards to ensure the practice meets the regulatory standards and targets of the Care Quality Commission, Public Health England and local Commissioners.

An important part of the role is to support the Practice Manager in finance and budget management.

Job Description

General Surgery Organisation and Operations:

Contribute to formulation and implementation of practice strategy, new policies and the management and implementation of change.

Point of contact in PMs absence.

Waiting room displays and signage.

Surgery Newsletter quarterly.

Flu invites annual. Covid invites twice a year.

Reviewing and updating policies/protocols, in conjunction with PM.

Internal communications keeping staff informed of updates or urgent notifications.

Patient questionnaires and recording.

HR

Coaching and development of the practice team.

Assist in recruitment and selection of new staff.

New staff inductions, receiving and recording paperwork, IT systems set up.

Staff holidays receive and process requests.

Maintain sickness records.

Ensure that mandatory training is undertaken.

Finance

Petty cash/PIBs cash and cheques.

Assisting with monthly payroll.

QOF ,CQRS with PM.

Raising invoices for private paperwork.

Patients

Receive and record requests from patients for online access and proxy online access.

Receive and record LPAs.

Safeguarding: Receive and record all safeguarding information.

Health and Safety

Risk Assessments.

Keep H&S Practice up to date, in conjunction with PM.

IT

Support staff with IT issues.

Maintain website.

Meetings

Clinical meetings attend and minute meetings.

PPG minute meetings.

Target meetings - attend and lead in absence of PM.

Practice policies and Procedures

The post holder will be expected to comply with all relevant practice policies, procedures and protocols.

Care Quality Commission:Ensure full compliance with Practice policies, reporting any deficiencies, potential hazards or dangerous occurrences to the Practice Manager immediately.

Health and Safety:Participate and support Health and Safety Standards. Maintain records of incidents and undertake risk assessments.

Confidentiality: Compliance with the practice confidentiality and data protection policies.

Personal Development: Participate in an annual performance appraisal. Take responsibility for your own personal development.

This job description is not exhaustive and may be adjusted periodically after review and consultation.

Job description

Job responsibilities

Main Purpose of the Role:

Providing leadership to the practice team and support for the Practice Manager.

Reporting to:

GP Partners and Practice Manager.

Location:

Rowlands Castle Surgery

Job Summary:

Rowlands Castle Surgery delivers healthcare to a patient population of approximately 4,500 patients in Hampshire. Reporting to the practice manager, the deputy manager position is a senior leadership role providing support to the doctors, the management and surgery team.

The role has direct staff responsibilities for the reception and administration team and works closely with GPs, Nursing Team to ensure a smooth and efficient running of the practice.

The role is accountable for the introduction, implementation and measurement of quality and compliance standards to ensure the practice meets the regulatory standards and targets of the Care Quality Commission, Public Health England and local Commissioners.

An important part of the role is to support the Practice Manager in finance and budget management.

Job Description

General Surgery Organisation and Operations:

Contribute to formulation and implementation of practice strategy, new policies and the management and implementation of change.

Point of contact in PMs absence.

Waiting room displays and signage.

Surgery Newsletter quarterly.

Flu invites annual. Covid invites twice a year.

Reviewing and updating policies/protocols, in conjunction with PM.

Internal communications keeping staff informed of updates or urgent notifications.

Patient questionnaires and recording.

HR

Coaching and development of the practice team.

Assist in recruitment and selection of new staff.

New staff inductions, receiving and recording paperwork, IT systems set up.

Staff holidays receive and process requests.

Maintain sickness records.

Ensure that mandatory training is undertaken.

Finance

Petty cash/PIBs cash and cheques.

Assisting with monthly payroll.

QOF ,CQRS with PM.

Raising invoices for private paperwork.

Patients

Receive and record requests from patients for online access and proxy online access.

Receive and record LPAs.

Safeguarding: Receive and record all safeguarding information.

Health and Safety

Risk Assessments.

Keep H&S Practice up to date, in conjunction with PM.

IT

Support staff with IT issues.

Maintain website.

Meetings

Clinical meetings attend and minute meetings.

PPG minute meetings.

Target meetings - attend and lead in absence of PM.

Practice policies and Procedures

The post holder will be expected to comply with all relevant practice policies, procedures and protocols.

Care Quality Commission:Ensure full compliance with Practice policies, reporting any deficiencies, potential hazards or dangerous occurrences to the Practice Manager immediately.

Health and Safety:Participate and support Health and Safety Standards. Maintain records of incidents and undertake risk assessments.

Confidentiality: Compliance with the practice confidentiality and data protection policies.

Personal Development: Participate in an annual performance appraisal. Take responsibility for your own personal development.

This job description is not exhaustive and may be adjusted periodically after review and consultation.

Person Specification

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills Microsoft Office ( Competent with Word/Excel/Outlook)
  • Time Management and the ability to work to deadlines
  • Numeracy Skills
  • Leadership and conflict management
  • Strong interpersonal skills

Qualifications

Essential

  • Essential
  • Good standard of general education. Minimum GCSE English and Maths.

Qualities and Attributes

Essential

  • Able to demonstrate enthusiasm to personal development
  • An understanding, acceptance, and adherence to the need for strict confidentiality
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Confident, articulate and able to motivate a team
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to build and develop relationships with team

Experience

Essential

  • Current experience of working in a Team Leadership role
  • Experience of using own initiative/working autonomously and to Deadlines
  • Experience of working within a General Practice/Health Setting
  • Practical experience of computerised recording/booking systems
  • Practical experience of working in a customer facing role

Desirable

  • Finance and Budget Management
  • Experience of working within a Compliant and Quality Environment

Other

Essential

  • Flexibility of working hours/ able to work at desired times

Desirable

  • Some knowledge of the General Practice EMIS clinical system
Person Specification

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills Microsoft Office ( Competent with Word/Excel/Outlook)
  • Time Management and the ability to work to deadlines
  • Numeracy Skills
  • Leadership and conflict management
  • Strong interpersonal skills

Qualifications

Essential

  • Essential
  • Good standard of general education. Minimum GCSE English and Maths.

Qualities and Attributes

Essential

  • Able to demonstrate enthusiasm to personal development
  • An understanding, acceptance, and adherence to the need for strict confidentiality
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Confident, articulate and able to motivate a team
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to build and develop relationships with team

Experience

Essential

  • Current experience of working in a Team Leadership role
  • Experience of using own initiative/working autonomously and to Deadlines
  • Experience of working within a General Practice/Health Setting
  • Practical experience of computerised recording/booking systems
  • Practical experience of working in a customer facing role

Desirable

  • Finance and Budget Management
  • Experience of working within a Compliant and Quality Environment

Other

Essential

  • Flexibility of working hours/ able to work at desired times

Desirable

  • Some knowledge of the General Practice EMIS clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rowlands Castle Surgery

Address

Rowlands Castle Surgery

12 The Green

Rowland's Castle

Hampshire

PO9 6BN


Employer's website

https://www.rowlandscastlesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rowlands Castle Surgery

Address

Rowlands Castle Surgery

12 The Green

Rowland's Castle

Hampshire

PO9 6BN


Employer's website

https://www.rowlandscastlesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Zoe Gill

z.gill@nhs.net

07809365032

Details

Date posted

23 May 2024

Pay scheme

Other

Salary

Depending on experience £14 to £15 per hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4730-24-0004

Job locations

Rowlands Castle Surgery

12 The Green

Rowland's Castle

Hampshire

PO9 6BN


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